Issues with Edward Green Service. Somewhat resolved. UPDATE 4/5

Discussion in 'Classic Menswear' started by rebel222, Feb 19, 2011.

  1. Bentley

    Bentley Senior member

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    I'm no expert on shoe repairs but after reading about your experience would, in hindsight, it have been easier to simply have the work done at a local shoe repair shop?
     


  2. Dewey

    Dewey Senior member

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    Ever since EG started selling through J. Crew and using union labor, their QC has been on the slide.
     


  3. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    Ever since EG started selling through J. Crew and using union labor, their QC has been on the slide.

    What EG's were made for J.Crew???
     


  4. pebblegrain

    pebblegrain Senior member

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    Ever since EG started selling through J. Crew and using union labor, their QC has been on the slide.

    It's probably due the the MLK holiday and all the Afro Americans that work there
     


  5. w.o.e.is.me.

    w.o.e.is.me. Senior member

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  6. Dewey

    Dewey Senior member

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    What EG's were made for J.Crew???
    I don't know, I learned to talk that way from the Alden thread. Am I doing it wrong??
     


  7. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    I don't know, I learned to talk that way from the Alden thread. Am I doing it wrong??

    Alden made for J.Crew... but not EG!
     


  8. forex

    forex Senior member

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    Alden made for J.Crew... but not EG!

    Dewey is right,ever since EG started selling thru J.Crew,its quality has gone shit.
     


  9. CYstyle

    CYstyle Senior member

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    no excuses for poor recraft and edge dressing, but how many emails have you sent, and why did you send so many?
     


  10. pebblegrain

    pebblegrain Senior member

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    Dewey is right,ever since EG started selling thru J.Crew,its quality has gone shit.

    The 888 Dover NSTs in Ravello were the shit though. Matched my Baracuta G7 perfectly
     


  11. ArsenalDan

    ArsenalDan Senior member

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    I don't know, I learned to talk that way from the Alden thread. Am I doing it wrong??

    [​IMG]
     


  12. meister

    meister Senior member

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    I am expecting my recrafted shoes back next week. I paid $344.57 USD for this recraft, which does not include the cost of my shipping them to Edward Green,

    USD344.57 plus further shipping cost?

    When blokes around here sell new EGs for USD650-450 you would have to consider that recraft a ripoff. An AE recraft is like USD100 right?
     


  13. tomascot

    tomascot New Member

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    So it seems that the consensus is that I'm not getting worked up over nothing. NORE, I had been communicating with Christopher Grumbs, the Jermyn St store manager. He was very nice every time that I communicated with him. He is bad about returning emails, however.

    I am worried that they will think I'm a complainer. One of the emails that Chris did not reply to was about purchasing a new pair of shoes. My shoes were off for a recraft during EGs winter sale. I inquired about purchasing a new pair, so maybe they could send me 3 pair back, instead of 2. That was one of the emails that went unanswered. I sent Chris and email indicating that I was less than satisfied with the service to date (before I received my shoes). I also indicated that one of my emails that was unanswered was about purchasing additional shoes. This "complaint" email also went unanswered. Needless to say, I didn't purchase another pair because they never answered my inquiry about purchasing.

    Does anyone have the contact info for the factory? I would like to message them to see about a resolution. I am hesitant to send any shoes back because of the expense of int'l postage. I spent around $140 just on postage to and from the factory for the Chelseas and Westminsters.


    Factory phone number 01604626880 This is uk dialling code.
     


  14. cold war painter

    cold war painter Senior member

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    Ever since EG started selling through J. Crew and using union labor, their QC has been on the slide.

    It's probably due the the MLK holiday and all the Afro Americans that work there

    I suspect the ever-present influence of the elegant Socialists.



    Factory phone number 01604626880 This is uk dialling code.

    +44, just for completeness.
     


  15. Northampton Novice

    Northampton Novice Senior member

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    Rebel222 You are not overreacting at all. The service you have received is unacceptable, given the number of SF members here who are 'the discerning few' that EG considers as customers, perhaps SF should develop it's own feedback mechanism - so rather than say you or me coming across as 'complainers' we have our grievances raised via SF?

    Just an idea...it's Sunday and I'm grumpy.
     


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