ErikK
Member
- Joined
- Aug 12, 2013
- Messages
- 8
- Reaction score
- 3
I recently had a suit commissioned by Cad and the Dandy when their chief cutter came through my city. When it came back, it had the wrong pockets (I'd ordered straight cut but they put slanted pockets on it, which don't fit with my work environment and aren't my style anyway). I emailed their operations manager about sending it back to have them fixed but they are being very difficult about it, telling me that is just what they do on any suit looking for a tailored fit and are trying to just have me meet with the cutter again the next time he's in town so he can "see the suit" on me.
I felt it was fairly patronizing and anticipate them trying to tell me once they "see it on me" that that was the look I asked for even if I didn't ask for it. What's the protocol here? If I'm paying $1,500 for a suit, I expect the tailor to stand behind the work and fix any mistakes. It's not even a mistake that would keep me from doing business with them again because other than that I like the work (though the difficulty in fixing it could).
I felt it was fairly patronizing and anticipate them trying to tell me once they "see it on me" that that was the look I asked for even if I didn't ask for it. What's the protocol here? If I'm paying $1,500 for a suit, I expect the tailor to stand behind the work and fix any mistakes. It's not even a mistake that would keep me from doing business with them again because other than that I like the work (though the difficulty in fixing it could).