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Issue with Alden special order

Discussion in 'Classic Menswear' started by toddle, Mar 24, 2011.

  1. toddle

    toddle Member

    Messages:
    19
    Joined:
    Feb 23, 2010
    In November, I ordered a Leisure Handsewn loafer in Ravello, using the Aberdeen last. Like this, but slightly elongated-
    http://www.theshoemart.com/alden-men..._cordovan.html

    Well, I finally get a call that it is in and go pick it up. It looks like I have been sent a split toe similar to:
    http://www.theshoemart.com/alden-men..._cordovan.html

    It is not what i ordered, but I actually like it, and that is not the problem. The problems are twofold. Alden has been sloppy in using the black sole dressing, splashing black on the upper. Can this be removed? Specifically without darkening the beautiful ravello color?

    The other problem is that there is a small rough area on the side of the upper about an eighth of an inch wide and half an inch long. They are going to try to buff this out.

    To the credit of the store I purchased the shoes, they are going to give me a $150 store credit(which I will easily use). I hope Alden can clean this up. I'd hate to have to wait another 6 months!


    Todd
     
  2. NAMOR

    NAMOR Senior member

    Messages:
    20,575
    Joined:
    Sep 3, 2010
    Location:
    Heavenly & Northstar
    post pics of affected areas
     
  3. TRA8324

    TRA8324 Senior member

    Messages:
    373
    Joined:
    Feb 1, 2011
    Location:
    Nashville
    QC problems with Alden?? What?!
     
  4. BrooklynWeGoHard

    BrooklynWeGoHard Senior member

    Messages:
    546
    Joined:
    Mar 26, 2009
    QC problems with Alden?? What?!

    The spliut toes look better. you lucked out.
     

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