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iPods and the 1418 error message

auto90403

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If anyone has an older iPod and recently downloaded the new iTunes 7 software that Apple has requires if you want to use many iTunes features (like buying songs from the iTunes store), you may have also noticed that your iPod is buggy and unstable and requires frequent rebooting and restoring.

After several such restores, the iPod is likely to crash and stop working.

The non-functioning iPod screen will show a file/exclamation point. When you synch up with iTunes, your PC screen will show a "1418 error message" telling you that the iPod is corrupted and cannot be restored. Your iPod is dead.

If you talk to Apple, they'll tell you there's nothing they can do. But if you give them your dead iPod, you can earn a 10% credit toward a new one. (Anecdotally, new iPods are said to be susceptible to the same problem with iTunes 7 software.)

If you read discussion threads -- at Apple.com and elsewhere -- the problem is pervasive and getting worse. Apple has got to be trying to devise a software patch to remedy the problem. But no one really knows. The company is stonewalling.

Until I downloaded iTunes 7, my iPod was the most stable such device I ever owned. Now it's dead.

This morning, I filed a formal complaint with the FTC asking them to investigate Apple's (so-far) non-response to what is clearly a big big problem. I will also send a similar letter to my state's attorney general. (The good thing is that yuppie lawyers are likely to own iPods that died after downloading iTunes 7.)

If your iPod died after shortly after downloading iTunes 7 (software was introduced in mid-September), consider writing your state's attorney general to complain. Say that you want Apple to be required to honor the implied warranty that products it sells will work as promised.

The greater the pressure, the sooner Apple will solve the problem -- with the least cost to consumers. The last thing we need is Apple making a new, more stable software available only if you buy the latest model.
 

Tokyo Slim

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