First of all, how far (low) will customers go to get service. Would you return any product that you damaged yourself and expect satisfaction from the provider to accept the return. I have to feel that the big box retailers have created a new breed of consumer. Yesterday, a customers wife returned a shirt with blue staining on the bottom of the breast pocket and stated that she and he believed the shirt dye was running. She also brought in another shirt which they did not buy from me, which was also a blue shirt with the same stains on the pocket in the same place and said they thought it could be the nature of blue shirts. She said that he never carried a pen in his pocket but the inside stain was unmistakingly an ink stain. If you were me, what would you do? If you were them, were you surprised when I said there was nothing I could do except try to remove the stains.