- Apr 19, 2011
- Reaction score
I've been a longtime lurker on this forum but my recent experience at an Allen-Edmonds shop in Manhattan prompted me to register so I could share the story. For those of you who don't like long reads, the paraphrased story is: I received exceptional customer service at Allen-Edmonds and will go back there again. Keep reading for the longer version.
My fiancÃe and I recently took a trip to New York to buy, among other things, a suit and shoes for me for our wedding in September (Chicago native but we live in Johannesburg South Africa currently and the discount air tickets worked out cheaper than buying the clothing in SA). I have always heard great things about Allen-Edmonds shoes and decided to spoil myself with a pair of black Park Avenue shoes to replace my aging Bostonians for the big day. We went into the shop on the Avenue of the Americas and were helped by a very friendly and knowledgeable salesman named Sergio. I decided on the Park Avenues and told him I'd look around the shop a bit before ringing up the sale. I noticed a nice pair of brown loafers on sale and asked if they had a 10.5 (same size as the PA). He fetched them for me to try on and they were just a bit too big - here's where the service steps up a notch. He had neither the black or brown ones in stock in 10 but asked whether I would be willing to wait a few minutes. I assumed he was checking the other stores for stock and would get them to hold a pair for me. Not quite. He walked out from the back room carrying his overcoat and said he'd found a pair at the Madison avenue shop and he'd be back in 15 minutes. Lo and behold, a bit less than 15 minutes later he was back from his 1 mile jaunt with the shoes in hand. I tried them on, they fit perfectly, and I'm wearing them today. I would have been satisfied if he'd told me where to go and try on a pair in the right size but instead he took the initiative to fetch a pair for me, shoes that I wasn't even sure I'd buy. I've recounted this tale to everyone that will listen as an example of going above and beyond the expected service level and I will continue to recommend Allen-Edmonds shoes, not only for their great fit and impeccable workmanship but for their extraordinary customer service.
Thanks for reading,
Thanks for reading,