For my current position, I emailed my resume straight to the hiring manager, had a mutual colleague email my resume straight to the director and give him a phone call, AND submitted my resume via the online system. My resume never made it out of the online system. It was filtered as unqualified. Yet here I am. My director had to tell HR to give them my resume and include me in the process as I was very well qualified. Most of my problems with HR revolve around automated resume filtering.