Veremund
Distinguished Member
- Joined
- May 31, 2009
- Messages
- 3,722
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It was said with a smile and clearly with no ill-will behind it. It was a way for the proprietor to connect with me on a personal level and, just as I immediately responded with a joke (that this is as casual as I dress), he immediately fired back a compliment. It was the type of authentic interaction that will make me go out of my way to support the business. It was A+ customer service from my perspective.
I can see in my original telling of the story, there is no contextual clue to indicate that it was a warm and inviting ribbing (a "relax, you're at home here" kind of statement) and not a criticism in any way.
Ah, yes, you’re right. Does totally depend on the tone.