1. And... we're back. You'll notice that all of your images are back as well, as are our beloved emoticons, including the infamous :foo: We have also worked with our server folks and developers to fix the issues that were slowing down the site.

    There is still work to be done - the images in existing sigs are not yet linked, for example, and we are working on a way to get the images to load faster - which will improve the performance of the site, especially on the pages with a ton of images, and we will continue to work diligently on that and keep you updated.

    Cheers,

    Fok on behalf of the entire Styleforum team
    Dismiss Notice

Hira's Fashion

Discussion in 'Classic Menswear' started by Strawfut, Jun 10, 2010.

  1. tmorgan2885

    tmorgan2885 New Member

    Messages:
    2
    Joined:
    Aug 11, 2015
    Purchased a suit from them earlier this year and it came back a piece of junk. It took about 9 weeks to get it in the mail too. I ordered a black euro fit suit and expressed to them how I wanted my suit cut. They ended up giving me a suit that is was too short, even for a modern slim fit suit, and no vents and a crappy super slim lapel with no stitching around the rim as I requested. The guy I met with instead just assured me everything would be just as I like it and he went ahead and ordered against my wishes. Also the suit is way too tight. The fabric is also pretty piss poor and is so over-lind that the jacket weighs a ton. I have been trying to get the suit replaced or returned but they don't seem to respond. Terrible customer service. They claim they will fix my order but you can't add fabric to a jacket that is too short. My father had used these guys in the past for shirts and a suits and he is astonished by how terribly they have handled my suit. He even looked at it and said it was a pile of junk. For the cost, appx $1k, it doesn't even compare in quality to a $350 mens wearhouse suit. I would stay away from these people for suits. My experience has been an incredible headache.
     
  2. tmorgan2885

    tmorgan2885 New Member

    Messages:
    2
    Joined:
    Aug 11, 2015
    Update: so I finally got in touch with the company and after some back and forth they agreed to make me a new suit. I met with Ramesh who is the guy who originally measured me and I brought him a suit of mine for him to copy. Ramesh was very nice. I showed him all the problems and he said he would make sure to make the next one perfectly and have it rushed. It's been months since this process started but I'll let you all know how the final product turns out.
     
  3. alexstaj

    alexstaj New Member

    Messages:
    2
    Joined:
    Oct 9, 2015
    So people are paying half up front and half upon receiving a proper fitting suit. If it's not fitting properly then they need to fix it for you. If you pay them everything up front then they have no incentive to fix it for you. Please tell me you people are not paying everything up front.
     
  4. Hiras Fashion

    Hiras Fashion Senior member

    Messages:
    129
    Joined:
    Nov 22, 2012
    Hi alexstaj. We appreciate your feedback. Customer satisfaction is very important to us and we will always make every effort to alter the suits and other garments that are not properly fitted. We will always be happy to see our clients again for alteration and remedy any issues with their orders.
     
  5. alexstaj

    alexstaj New Member

    Messages:
    2
    Joined:
    Oct 9, 2015
    That's big talk Hiras but judging by the content of this thread you are not walking the walk.

    What really talks is cash. I'll believe your promises when I know you don't get paid in full until your customer is happy. I mean you are not some retail store I can walk into and deal with an owner or even take to court in my own jurisdiction.

    Therefore it should be your company's policy not to take full payment until customer satisfaction and if you can't satisfy that customer then refund him.

    I promise you customers would be singing your praises all across the interwebs. Not only that but you only pay $100-200 a suit so taking $400 deposit on a suit still nets you a profit.

    As a business owner myself I'll give you some free advice (you should really be paying ME for this). Customer service is how you stand out against the competition in this day and age of browse, click, buy.
     
    Last edited: Oct 11, 2015
  6. dean14tx

    dean14tx New Member

    Messages:
    3
    Joined:
    Dec 17, 2015
    I have tried Hiras and they have no concept of quality or customer services. My initial order took 8 weeks. When I recieved the suit and sport coat it was 2 inches too short. I then waited for a tailor to come back to my home town so I could take the suits back. They did remeasure and send the suits back after another 8 weeks. Thinking that my initial experience was just bad luck, I decided to order another suit and sport coat. I asked the tailor (same guy Ramesh Hira) to confirm that the measurements were right and that they were updated with the correct size after the first issue. He said it was and that I would revive the suits in 6 weeks. After 7 and a half weeks I revived the suits and much to my disappointment they were short again. Same as the first time. What a nightmare!!! i called Ramesh and left texts and emails. Guess what? Never heard from him. Word to the wise. Stay away from Hiras they are a joke. For a bit of savings it's not worth the hassle. Go to Nordstroms and pay the extra. It' s not worth it.
     
  7. dean14tx

    dean14tx New Member

    Messages:
    3
    Joined:
    Dec 17, 2015
    I have tried Hiras and they have no concept of quality or customer services. My initial order took 8 weeks. When I recieved the suit and sport coat it was 2 inches too short. I then waited for a tailor to come back to my home town so I could take the suits back. They did remeasure and send the suits back after another 8 weeks. Thinking that my initial experience was just bad luck, I decided to order another suit and sport coat. I asked the tailor (same guy Ramesh Hira) to confirm that the measurements were right and that they were updated with the correct size after the first issue. He said it was and that I would revive the suits in 6 weeks. After 7 and a half weeks I revived the suits and much to my disappointment they were short again. Same as the first time. What a nightmare!!! i called Ramesh and left texts and emails. Guess what? Never heard from him. Word to the wise. Stay away from Hiras they are a joke. For a bit of savings it's not worth the hassle. Go to Nordstroms and pay the extra. It' s not worth it.
     
  8. dean14tx

    dean14tx New Member

    Messages:
    3
    Joined:
    Dec 17, 2015
    I have tried Hiras and they have no concept of quality or customer services. My initial order took 8 weeks. When I recieved the suit and sport coat it was 2 inches too short. I then waited for a tailor to come back to my home town so I could take the suits back. They did remeasure and send the suits back after another 8 weeks. Thinking that my initial experience was just bad luck, I decided to order another suit and sport coat. I asked the tailor (same guy Ramesh Hira) to confirm that the measurements were right and that they were updated with the correct size after the first issue. He said it was and that I would revive the suits in 6 weeks. After 7 and a half weeks I revived the suits and much to my disappointment they were short again. Same as the first time. What a nightmare!!! i called Ramesh and left texts and emails. Guess what? Never heard from him. Word to the wise. Stay away from Hiras they are a joke. For a bit of savings it's not worth the hassle. Go to Nordstroms and pay the extra. It' s not worth it.
     

Share This Page

Styleforum is proudly sponsored by