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Hertling MTO Experience

SpooPoker

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Has anyone got their pants from the flash sale? Tempted to fire another email. Last correspondence was on Jan 24th. I think I've waited long enough. Maybe I will get another pair in the mix who knows?
'Our flash sale? Everything shipped in under 24h, what did you order?
 

budapest12

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I don't think that's what they're talking about. Pretty sure it isn't.
 

yungchomsky

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I followed up again 10 days ago about my order placed on Nov. 15 -- I got a response indicating that they're short on the fabric I had chosen, and asking if I could choose a different one instead, and offering a free pair of trousers or shirt. I said ok but still no idea when I'll receive it.
 

clee1982

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if there is a reliable way to tell what's actually in stock, then I'll probably order from Hertling again, in the mean time, no...
 

K. Nights

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Production issues aside, does anyone know if Hertling will cut trousers from fabric provided by the customer, i.e. can I send them my own fabric and have them make me a pair of trousers out of it?
 

clee1982

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Given how hectic hertling is even if he can I would personally not do it unless I drop it off at his Brooklyn shop then found someone personally accountable...
 

Viral

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Production issues aside, does anyone know if Hertling will cut trousers from fabric provided by the customer, i.e. can I send them my own fabric and have them make me a pair of trousers out of it?
they're struggling at the 101 level...............you wanna introduce a 300-level scenario?

I get where you're coming from but prolly bad timing bro....
 

K. Nights

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Yeah hence why I said "production issues aside"

I definitely wouldn't do it right now when things are so unreliable. I was just asking for future reference
 

dynemacron

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I followed up again 10 days ago about my order placed on Nov. 15 -- I got a response indicating that they're short on the fabric I had chosen, and asking if I could choose a different one instead, and offering a free pair of trousers or shirt. I said ok but still no idea when I'll receive it.

I got through to them. Same issue. Flash sale, they oversold, my fabric I chose was out of stock (grey donegal). I had him make me something else completely that wasn't in the flash sale (a solid grey number that is more three seasons appropriate since I won't likely see if before winter ends).
 

clee1982

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Yeah hence why I said "production issues aside"

I definitely wouldn't do it right now when things are so unreliable. I was just asking for future reference

I think hertling is semi desperate now, so they might actually do it now (with you taking the uncertainty), once they get to a good footing and streamline everything is probably the time they will not do it, so a catch 22...
 

clee1982

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I must be really lucky to got my grey donegal then...
 

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