1. And... we're back. You'll notice that all of your images are back as well, as are our beloved emoticons, including the infamous :foo: We have also worked with our server folks and developers to fix the issues that were slowing down the site.

    There is still work to be done - the images in existing sigs are not yet linked, for example, and we are working on a way to get the images to load faster - which will improve the performance of the site, especially on the pages with a ton of images, and we will continue to work diligently on that and keep you updated.

    Cheers,

    Fok on behalf of the entire Styleforum team
    Dismiss Notice

Help, please. Did I just get taken for a ride? Ralph Lauren shoe purchase from Barney's Warehouse.

Discussion in 'Classic Menswear' started by BrizzleCizzle, Feb 6, 2013.

  1. msulinski

    msulinski Senior member

    Messages:
    2,139
    Joined:
    Apr 3, 2012
    Location:
    NYC
    I'm not sure these are the worst ever. I wouldn't be thrilled with the rubber sole, but I assume you knew it had this going into it. You can't even see the whole shoe in the picture, so I'm not sure why everyone thinks they are so awful. At least the creasing looks like it is in the right place.
     
  2. Patek

    Patek Senior member

    Messages:
    2,969
    Joined:
    Nov 22, 2010
    Location:
    Delawhere?
    Amex is a beautiful thing.
     
  3. Veremund

    Veremund Senior member

    Messages:
    2,467
    Joined:
    May 31, 2009
    Location:
    Frankfurt, Germany
    

    My guess is that's pretty accurate. They don't even look the reduced price to me.
     
  4. Veremund

    Veremund Senior member

    Messages:
    2,467
    Joined:
    May 31, 2009
    Location:
    Frankfurt, Germany
    By the way, this experience is exactly why I don't buy certain products from fashion labels. I wouldn't buy Hugo Boss or Ralph Lauren shoes or watches because HB and RL don't make shoes and watches. They make designs and styles. If I want shoes, I'll go to a shoe company (AE, C&J). If I want a watch, I'll go to a watch company (Omega, Hamilton, Seiko)

    These shoes may look nice at first glance, but a more thorough look shoes less-than-desirable workmanship. I could stand paying 40 bucks for these shoes to wear in inclement weather, but that's about it.
     
  5. texas_jack

    texas_jack Senior member

    Messages:
    10,231
    Joined:
    Aug 4, 2006
    Location:
    Hobart, IN
    

    The wear isn't the problem with them, it's the fact that they look poorly made. However, he knew that when he bought them. This is a case of buyers remorse gone litigious.
     
    1 person likes this.
  6. Quadcammer

    Quadcammer Senior member

    Messages:
    2,970
    Joined:
    Jul 10, 2010
    

    well, to be fair, RL shoes are generally made by high quality manufacturers like AE, C&J, EG (purple label), etc.
     
  7. silentfox74

    silentfox74 Active Member

    Messages:
    28
    Joined:
    Jan 27, 2013
    Location:
    Vancouver Island, Canada
    Yeah, RL do use high quality manufacturers but no one these ones (according to your pictures).
     
  8. BrizzleCizzle

    BrizzleCizzle Senior member

    Messages:
    217
    Joined:
    Jan 22, 2012
    Very good advice. I've bought from forum members here and Gilt with no problem, but this was definitely precipitated by the notion that RL uses quality shoe makers, then come to find out I've spent AE prices on the floor model... learned my lesson. Even if these were C&J, leather soled, all goodness, they would be going back as someone has clearly begun the wrinkling process and I'm in no position to desire that from a new shoe. My Strands are devoid of this level of wrinkling despite years of wear. Sorry, rambling, suffice to say your strategy is wise.

    There is an element of remorse, sure, but the lion's share is that fact that I paid for shoes sold as new, only to get something that's used and showing clear signs of wear, which wasn't stated on the listing and not reflected in the pictures of the item for sale. They can't show you one thing and then deliver another, they can't sell you a new car and deliver you a used one. They have consumer protection laws for these very reasons, which affirms your point that it has turned litigious, though I do think your perception is skewed to recognize the portion of remorse alone instead of my more prevalent (and case-based) issue, which is wear. Which, of course, is your perception and I'm in no place to tell you that your opinion is wrong, as it is your opinion. But I'll leave you with this: if you bought a new car, during a markdown event at a dealership, and then found out it was the program car (the one they let everyone drive around) and had significant signs of wear, what would your position be? I doubt, highly, you'd be passive and let it go. Your rebuttal is going to be: "it isn't that the theoretical car is used, it's that you didn't like the stitching in the leather seats". Great, but that's not grounds for a valid case, the grounds for a case rests in a misrepresentation of an item for sale (which is considered fraud, fyi), and this is where the issue is now; no longer are we in a discourse on the build quality (arguably sub-par), we are now at "he's trying to return them on the basis of wear, not quality" (though one could argue that higher quality would have reduced the incidence of signs of wear, but we don't have to go there). But hey, if you want to go back to the point, it's a free world, first amendment yourself.

    EDIT: I just recognized that I said "i can't change your opinion" (paraphrased) and then spent a paragraph trying to do that. The irony made me laugh. That is all.

    Very true, per my prior understanding, though my takeaway now is that I can't use that assumption in the future, combined with pricing, to reason quality. Even moreso, I can't/won't purchase things from Barney's Warehouse (or any similar entity) as they insist you operate on an "understanding of things not being in their original condition or state", despite that never being disclosed. To quote Dwight Schrute: false. Anyway, caveat emptor, don't put yourself in my shoes (pun!) and end up fighting to return clearly used merchandise against a final sale disclosure; it is a near-perfect paradox.
     
    Last edited: Feb 8, 2013
  9. Veremund

    Veremund Senior member

    Messages:
    2,467
    Joined:
    May 31, 2009
    Location:
    Frankfurt, Germany
    You never need to apologise when going on at length to explain to someone why you think he's right. :D

     
  10. Veremund

    Veremund Senior member

    Messages:
    2,467
    Joined:
    May 31, 2009
    Location:
    Frankfurt, Germany
    If I paid for shoes I'd assumed to be top quality and brand new, I'd probably keep them if they were at least one out of two. But as these are neither, the OP is spot on to demand a refund.
     
  11. JubeiSpiegel

    JubeiSpiegel Senior member

    Messages:
    5,382
    Joined:
    Jun 9, 2011
    Location:
    Sartorial Wasteland
    In regards to the Strand statement. It is the only AE I own that has not creased considerably, so the Strand should not be the measure of typical AE creasing. The minimum vamp space on this model leaves only a small space for it to crease, and I will agree that it retains its pristine look for years...
     
  12. BrizzleCizzle

    BrizzleCizzle Senior member

    Messages:
    217
    Joined:
    Jan 22, 2012
    To this i say: +1.

    True. Although I'll add my Park Ave's also show very little creasing, nothing nearing that seen on these "new shoes". But by far my Strands show the least, I'm in total agreement about your reasoning, too.
     
  13. BrizzleCizzle

    BrizzleCizzle Senior member

    Messages:
    217
    Joined:
    Jan 22, 2012
    Follow up:

    Yesterday, after receiving my e-mail, I received a phone call from Barney's saying they would be in touch with me today. After not hearing from them (and giving credit to the weather), I sent this:


    Ma'am,

    I just wanted to follow up with you and see if I could offer any further assistance. You had mentioned that we might make contact today, if I can do anything to support that, please don't hesitate to let me know. I know that there are very serious weather concerns in your region, I completely understand if that will cause a bit of a delay. Stay safe this weekend, and thank you again for your time.

    v/r,
    XXXXX

    A couple of hours later I received this from Barneys:

    Dear Mr. XXXXX:

    I appreciate your patience and your concern. Our office closed early today and we may not be open tomorrow so I just wanted to let you know that you can return the shoes to us for a full refund. The address is:

    XXXXX
    XXXXX
    XXXXX


    I apologize for my reluctance but I do have to follow company policy. However, you should not be forced to keep anything you are not happy with.

    Once they are sent back, our distribution staff will credit your account and you will receive an email confirmation confirming that it has been done.

    Have a great weekend!

    Respectfully yours,
    XXXXX


    Sorry buddy, I have an inkling you were hoping to say "i told you so" when it was all said and done. I'll be replying to this Barney's employee, in the same polite but firm tone, expressing my appreciation for her time and expressing my understanding of her requirement to operate in the way she did. Hope you enjoyed the show, folks, thanks for your (varied) input along the way.
     
  14. Veremund

    Veremund Senior member

    Messages:
    2,467
    Joined:
    May 31, 2009
    Location:
    Frankfurt, Germany
    Once the shoes arrive! Ha, they'll probably say they never received them and deny you a refund. Dodgy blighters!
     
  15. Distorbiant

    Distorbiant Senior member

    Messages:
    4,441
    Joined:
    Dec 11, 2012
    Thread necro, but I think it's totally absurd to sell an item like shoes for final sale, especially since Barneys doesn't provide more detailed measurements for their items. I wrote them an email expressing my discontent after reading this topic. Really glad that it had a positive ending though.
     

Share This Page

Styleforum is proudly sponsored by