Well I have dumped about $4.5K at the Harry Rosen store in Ottawa over the past several months and pretty all of it with one associate who I now deal with. My complaint is that when I asked for a taxes off discount of %13 on a $775 Armani coat I was given a flat no. One would think you would ask your store manager first in order to not possibly lose a sale. No such luck sadly. This is bearing in mind the steep discounts they are offering on their outgoing winter line. Makes no sense to me and seems a bad business model. Wish I were more comfortable buying clothing online but I am not. Holt Renfrew in Ottawa is pretty subpar as well so there is really no competition.