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Harry Rosen pricing/business model

Discussion in 'Classic Menswear' started by alt.don, Feb 1, 2011.

  1. alt.don

    alt.don Well-Known Member

    Messages:
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    Feb 1, 2011
    Well I have dumped about $4.5K at the Harry Rosen store in Ottawa over the past several months and pretty all of it with one associate who I now deal with. My complaint is that when I asked for a taxes off discount of %13 on a $775 Armani coat I was given a flat no. One would think you would ask your store manager first in order to not possibly lose a sale. No such luck sadly. This is bearing in mind the steep discounts they are offering on their outgoing winter line. Makes no sense to me and seems a bad business model. Wish I were more comfortable buying clothing online but I am not. Holt Renfrew in Ottawa is pretty subpar as well so there is really no competition.
     
  2. Marcellionheart

    Marcellionheart Senior member

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    Berlin
    Harry Rosen is great for trying things on which you can then purchase online.
     
  3. Cant kill da Rooster

    Cant kill da Rooster Senior member

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    They have a strict policy, no discounts. If he asked the manager, it would only be to make you feel better about asking. I do find that Harry's has good sales from time to time though.
     
  4. alt.don

    alt.don Well-Known Member

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    Good to know that they have a no discounts policy. Thanks for the tip. The sales they have are excellent as long as you are fine with shopping at the end of the season. All that said, I quite like the store layout and how their collections are laid out. I find shopping for clothes is also about the experience of it and not only actually buying them. Anyhow, I picked up two nice new Allen Edmonds belts today. Quite like them.
     
  5. Master-Classter

    Master-Classter Senior member

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    Location:
    Toronto, Canada
    it's not their business model. They focus on selection/availability (also consider the LACK of competition), and excellent quality service. Price is just what it costs to provide all that and they assume they're not catering to price conscious consumers.

    If you want to get your discount, consider buying it, holding it for 29 days to wait for a price drop hopefully and then returning and rebuying it if it's dropped or not rebuying if it hasn't. Otherwise just go online.

    Or, you're in Ottawa... can you get to Montreal or Toronto sometime for better selection/prices?
     
  6. alt.don

    alt.don Well-Known Member

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    I have been considering going down to Montreal in search of better prices as I am quite happy with the selection at HR in Ottawa. Also I am happy with the sales associate that I deal with. Going to go to TO next fall to get my wife a bespoke coat made at Garrison. That should be fun.
     
  7. Lord-Barrington

    Lord-Barrington Senior member

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    Harry Rosen follows what I like to call the "Canadian Business Model" which is basically:

    1. Bad prices
    2. Bad service

    It's pretty much the Air Canada of higher end menswear. It has a (relative) monopoly, poor service, and uncompetitive prices.

    I love Canada, but most "Canadian" business, including Harry's, are terrible.
     
  8. teenbrunellolover

    teenbrunellolover Well-Known Member

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    Jan 19, 2011
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    Toronto
    Props on the Air Canada joke. I think Harry's is a nice alternative to HR, but in the end why should they even offer discounts except on sales? If you can't really afford to buy those names at full price can you really afford them with a discount too?
     
  9. Lord-Barrington

    Lord-Barrington Senior member

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    Props on the Air Canada joke. I think Harry's is a nice alternative to HR, but in the end why should they even offer discounts except on sales? If you can't really afford to buy those names at full price can you really afford them with a discount too?

    Harry Rosen's demographic isn't shoppers who are so rich that price isn't an option. It's people like me -- professionals who want quality at a fair price. 400$ for a pair of Allen Edmonds is not a fair price, nor is 140$ for a Duchamp tie. These are things that you can find for a fraction of the price online which is where many Canadians like myself are beginning to turn for a fairer and more realistic price.
     
  10. SuitMyself

    SuitMyself Senior member

    Messages:
    978
    Joined:
    Mar 23, 2008

    They have a strict policy, no discounts. If he asked the manager, it would only be to make you feel better about asking. I do find that Harry's has good sales from time to time though.


    Exactly!



    Well I have dumped about $4.5K at the Harry Rosen store in Ottawa over the past several months and pretty all of it with one associate who I now deal with. My complaint is that when I asked for a taxes off discount of %13 on a $775 Armani coat I was given a flat no. One would think you would ask your store manager first in order to not possibly lose a sale. No such luck sadly. This is bearing in mind the steep discounts they are offering on their outgoing winter line. Makes no sense to me and seems a bad business model. Wish I were more comfortable buying clothing online but I am not. Holt Renfrew in Ottawa is pretty subpar as well so there is really no competition.


    Would saving 13% on a $775 jacket make any long-term difference to you in comparison to the $45,000 you've already spent?



    it's not their business model. They focus on selection/availability (also consider the LACK of competition), and excellent quality service. Price is just what it costs to provide all that and they assume they're not catering to price conscious consumers.

    If you want to get your discount, consider buying it, holding it for 29 days to wait for a price drop hopefully and then returning and rebuying it if it's dropped or not rebuying if it hasn't. Otherwise just go online.

    Or, you're in Ottawa... can you get to Montreal or Toronto sometime for better selection/prices?


    That's just shameful, man.
     
  11. Rugger

    Rugger Senior member

    Messages:
    773
    Joined:
    Sep 16, 2010
    Well I have dumped about $4.5K at the Harry Rosen store in Ottawa over the past several months and pretty all of it with one associate who I now deal with. My complaint is that when I asked for a taxes off discount of %13 on a $775 Armani coat I was given a flat no. One would think you would ask your store manager first in order to not possibly lose a sale. No such luck sadly. This is bearing in mind the steep discounts they are offering on their outgoing winter line. Makes no sense to me and seems a bad business model. Wish I were more comfortable buying clothing online but I am not. Holt Renfrew in Ottawa is pretty subpar as well so there is really no competition.

    Are you still shopping there? If yes the model seems to be working just fine.
     
  12. ktrp

    ktrp Senior member

    Messages:
    447
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    Oct 22, 2010
    Location:
    toronto
    HR's main demographic doesn't shop online yet.

    I've generally gotten helpful service there, the odd SA didn't know what they were doing, but the majority have always treated me well, whether or not I was well dressed, been helpful, etc. They are on commission and it shows, even if I just wanted to buy a pair of socks, they always wanted to be as helpful as possible and give me their card for the next time I needed something.

    The prices are brutal compares to online from other countries.

    I don't know that I'll buy anything their full price again.
     
  13. Master-Classter

    Master-Classter Senior member

    Messages:
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    Joined:
    Jul 18, 2007
    Location:
    Toronto, Canada
    That's just shameful, man.

    Yep, I agree. The only reason I have done this is because often my size is simply sold out way before it ever goes to discount. Plus, as a clever shopper it's sort of within my bounds to use the 'rules' for what they're worth. if the store keeps dropping prices and I have a lower limit where i want to buy it but can't wait because it'll be gone, then yeah... I know it's a grey area for sure.
     
  14. TRINI

    TRINI Senior member

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    9,027
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    Sep 7, 2006
    My friend at work has had good experiences with Harry's and has been a customer for a couple of years.

    Last summer, he ordered a MTM suit during a trunk sale and when it ended up taking (much longer) than expected, his rep gave him 3 free Hilditch & Key MTM shirts. When the suit eventually did come in, it had the wrong lining so it had to be sent back.

    Apparently, it got lost at the factory so they made him another suit in a different fabric. When the new suit came in, they found the old one and gave it to him free of charge.
     
  15. RangerP

    RangerP Senior member

    Messages:
    305
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    Sep 16, 2010
    Location:
    Canada
    That's just shameful, man.
    I would agree if it was another retailer but I think the prices at Harry Rosen are even more shameful... Are you in Canada SuitMyself?
     
  16. Geoff Gander

    Geoff Gander Senior member

    Messages:
    963
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    Mar 31, 2008
    Location:
    Ottawa, Canada
    ^^^^

    Now that's a happy ending.

    I mainly go in to browse, but I have bought the odd item, and the guy who runs the shoe department knows me by sight.

    Other posters are right about HR's no-deals policy. I was very close to buying a pair of tan AE Sohos, the SA sized me and everything. All good to go - except that the only pair in my size was their floor model, and they weren't willing to sell that to me. They were willing to order a pair for me, though. I asked why they wouldn't sell it, and I was told something along the lines of, "It's company policy that we don't sell floor models, because they might have wear."

    I said I didn't mind, and I would even take it off their hands for a slight discount if they were squeamish about selling me something less than pristine at full price. No go.

    So I walked out and bought a pair of Trickers Belgraves from a fellow SFer.
     
  17. Metlin

    Metlin Senior member

    Messages:
    3,043
    Joined:
    Feb 25, 2008
    Well I have dumped about $4.5K at the Harry Rosen store in Ottawa over the past several months and pretty all of it with one associate who I now deal with. My complaint is that when I asked for a taxes off discount of %13 on a $775 Armani coat I was given a flat no.

    Would saving 13% on a $775 jacket make any long-term difference to you in comparison to the $45,000 you've already spent?

    The OP said $4.5K. Assuming that the OP bought the jacket and got the discount, it would be about 2% of his total purchase so far -- which while small, is nothing to snicker about.
     
  18. SuitMyself

    SuitMyself Senior member

    Messages:
    978
    Joined:
    Mar 23, 2008
    My friend at work has had good experiences with Harry's and has been a customer for a couple of years.

    Last summer, he ordered a MTM suit during a trunk sale and when it ended up taking (much longer) than expected, his rep gave him 3 free Hilditch & Key MTM shirts. When the suit eventually did come in, it had the wrong lining so it had to be sent back.

    Apparently, it got lost at the factory so they made him another suit in a different fabric. When the new suit came in, they found the old one and gave it to him free of charge.


    Holy shit! [​IMG] Why can't I be so fortunate to have them "misplace" my MTM orders?!

    There was one time the factory forgot to put genuine surgeon's cuffs on the sleeves of a MTM sports jacket I ordered and it had to be sent back to the factory but the factory was closed for the season so Harry Rosen sent it to one of their other stores that had a machine for making button holes.

    What is the point of my story? I didn't receive ANYTHING in the way of a discount or any special offers or "freebies" for the mistake and the inconvenience of having to wait for the jacket to be remedied--and most certainly I did NOT receive three FREE Hilditch & Key MTM shirts.



    The OP said $4.5K. Assuming that the OP bought the jacket and got the discount, it would be about 2% of his total purchase so far -- which while small, is nothing to snicker about.


    Oh.

    $4.5K = $4500 (not $45,000)

    Would it have killed the OP to have typed a few extra zeros (e.g. $45,000)????
     
  19. SuitMyself

    SuitMyself Senior member

    Messages:
    978
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    Mar 23, 2008
    Wait a minute . . . only $4500???? Not $45,000??

    $4500 is chump change at Harry Rosen, whether it be spent in one visit or over many. I've heard some clients drop about $100,000 or more in one visit.

    Sorry. Just sayin'.
     
  20. alt.don

    alt.don Well-Known Member

    Messages:
    50
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    Feb 1, 2011
    Actually I can afford Tom Ford suits if I choose to but what I want is a relatively reasonable price. Asking for a modest discount on a highly marked up jacket is not outlandish. It is a way of rewarding the loyalty of the customer. In essence a far better business model then the one they currently use.
     

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