Discussion in 'Classic Menswear' started by hnwhite, Sep 23, 2015.
Any plain grenadines on the way Harry?
Thanks Harry. I messaged you a few days ago about my order from February, would appreciate the courtesy of a reply.
Unfortunately, I feel it necessary to report a bad experience that I have had with Harry of H.N. White ties.
You might remember me posting a few months back when I had pre-ordered a tie that never arrived. After I saw other members who had receive the very same tie, I inquired into the matter. Harry told me there was a "mixup" and that, unfortunately, he had run out of the fabric, therefore I would not be able to receive the tie. I am not sure how this occurred, seeing as I had pre-ordered the tie, and received confirmation of the order through e-mail. Business mishaps occur, I guess. I e-mailed Harry about this matter, to which I had not heard back for close to two weeks. I resorted to messaging him through Instagram, seeing as he was still posting pictures on his account there. He messaged me back the next day, apologizing for the delay, which was due to his being sick from a seasonal flu. He also suggested I message him in the future via Instagram, seeing as he gets instant notifications of messages, and thus it would lead to prompt replies on his part. He offered to "make things right" by offering to order the same fabric for me and do a "one off" of the tie I had originally pre-ordered, or to offer a discount on all future purchases. He also showed me a range of nice Madders which "would arrive in February". Ultimately, I decided to reserve one of the new Madders that he said would arrive come February.
Fast forward to the end of March and I still had not heard anything about the fabrics that were supposed to be in by February. I decided to email Harry and ask for a refund. Once again, I was met with stone silence. I resorted to messaging him through Instagram once more to ask him for a refund. This time he answered a "prompt" three days later, saying that he would "of course" refund me for order, and asked me if I still wanted one of the new Madders which would be arriving "in the next couple of weeks". I told him that I would rather proceed with the refund at this point.
Fast forward to May now, roughly a month and a half after I had originally asked for the refund, during which period I had emailed and messaged Harry on Instagram multiple times asking him to please proceed with the refund. Still, no word back on his part during that period of time. Finally, he messaged me on May 9, saying that he was "v sorry for the delay, and that he would look into the order right away." I have messaged him three more times since then, and once again I have not heard back from him. At this point, nor do I expect that I will ever receive a refund. What makes this even more frustrating is that Harry has evidently returned to selling ties, which, if ever he was experiencing hardship in the past, at least shows that he has returned to running his business.
I felt the need to report my experience in order to protect future customers from what could be an unfortunate and preventable experience with him. I think it is reasonable to say that I have been up front about my expectations with Harry, and that he has done nothing but waste my time and my energy. All I have wanted was a refund in order to move on, but he has at every turn left me waiting for days, and at times months on end with zero communication from him. Like most others, I work hard for the money I earn, and when I do choose to spend some of that money on quality menswear items (which is one of my biggest joys in life), I expect to be treated fairly and with courtesy.
If I can offer one piece of advice from all of this, it would be to caution others from ordering ties through Harry. As this thread has made clear recently, I do not sit alone among those who have had dreadful customer service experiences from H.N. White.
Thank you for listening.
That's just sad to hear. Can't believe he won't give you a refund! Just wondering did you pay with a credit card? In that case you could dispute the charge.
This definitely calls my caution. I have got one tie stuck as fabrics ran out. And Harry suggested a refund.
I said I would rather get anything which was in stock but he didn't reply......
Look. Here's the thing, the ties are OK. They're not spun from the pubes of Beau Brummel.
I'm really questioning why anyone buys from him anymore. Also questioning whether the admins ever step in and terminate someone's AV status when the problems outnumber the good experiences.
I think many of the issues are left over from pre-orders and things that were originally set up at the start of the year. Service, once upon a time, was really great and ties arrived promptly. I doubt anyone on this thread has ordered anything in the past two months.
I am not sure what the official policy is, but I believe that admins generally keep affiliate status intact as long as the fee is being paid, though I am sure that enough direct complaints could change that. From the threads that I have seen customer service chaos is quickly followed by an end to affiliate status anyway. If you cannot supply your customers then you probably can't cough up the cash to keep a sponsored space on SF.
It's one thing to not be capitalized enough to meet your demand. It's wholly another thing to ignore your paying customers and not take your medicine by effectively communicating production delays. Bad taste all around.
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