- Nov 19, 2013
- Reaction score
Did you already send the jeans back? I'm not clear on this. I'm not sure how they would have evidence of the jeans being out of spec unless you sent them back and they measured it and found it to be within spec.Dear SF guys,
I m French, so, please, excuse my poor English, i havent been practising for quite a while now.
I am having quite an issue with sizing and with the customer service of Gustin and thats why i am posting here.
To sum-up, I ordered on black friday the " japan mystery selevdge denim ", slim size 36, and received it a few weeks ago.
I knew that it was the good size cause i had ordered 2 previous jeans, a 36 and a 35 slim, and it appears that the 35 was a bit tight.
So tried my new jean, which looked really nice btw, and it appears to be way too big.
So i took measures of it and it was a 37,8 size when the size chart said 36 slim jeans were 36,5 big.
So i send pictures to the customer service (Matt) for a refund.
According to the fact the jean wasnt at the good size, i thought that Gustin would refund me the return fees.
It appears that Matt told me that they had looked at the jean and it was the good size, so they would not refund me the return fees.
But he didnt send pictures or any evidence.
So i asked 3 times to get photos and still have nothing.
What would you do in my case ?
PS : if i knew i would have to pay the return fees (40€), i wouldnt have asked for a refund.
I have not had issues with them refunding me fees and my shipping, if I recall correctly, if an item was delivered out of spec.