- Oct 16, 2020
- Reaction score
I am sorry if you misread/misunderstood my comment. I never meant to judge how much it mattered to you. I was simply using it in context to how happy your are with the boots and that a damaged box can be easily remedied. I would have been more concerned if you were not happy with the boots because that would have been a significant issue. Either way, they look good and I hope you get much enjoyment from them.I don't think I'll be searching through 776 pages of this thread looking for that, but I hear ya.
Well, to be fair, I have nothing but effusive praise for the product itself, but one mans insignificant is another mans big deal. But I will take your advice and contact their customer service. I too would be shocked if they'd intentionally let the box out of the warehouse like that, so I assumed it was either a mistake (less likely) or happened in shipping (more likely.) The shoes were noticeably heavy when I first got them, so I imagine that would put the box in greater peril in shipping. I wouldn't even care but I like to make use of the boxes. Anyway, I was just reporting on my experience, not passing judgment.
Here's a few pics of the absolutely awesome boots, and the box. It wasn't fair to just show a picture of the damaged box without the amazing boots. View attachment 1541700View attachment 1541699.
View attachment 1541701
And, my wife and I have always lived in small urban apartments, on purpose, so we "need" the boxes as we do not have room for large shoe storage racks that many others use.
I too had a torn box show up but not that bad. In my experience, @GrantStone packs very well with sturdy outer boxes so maybe it is something they need to change in their process to avoid this in the future knowing delivery companies are not being careful with their shipments.Guys, I know GS customer service and QC is top shelf but my shell Edwards box arrived exactly like this. Definitely not impossible.
As an example, I am into high end custom bicycles and wheels. A small USA maker of high end carbon wheels would always include quick release skewers with their wheels. The skewers were put into a small plastic bag and then taped to the inside of the box. A few people, including me, had the box show up with the steel skewers banging around in the box and into the very expensive carbon wheels (think $2500+), which can cause serious damage, because they poked through the plastic bag and got loose. After a few reports the maker thanked those who reported it, replaced any damaged wheels, specified a stronger plastic bag, and asked his shipping team to place more tape over the bag when they attached it to the box. Simple solution to a simple problem that the company would not have know about if people did not report it directly to them.