Deplorable
Member
- Joined
- Mar 2, 2022
- Messages
- 7
- Reaction score
- 3
Now it seems that Grant Stone is filtering instagram comments. GS recently has been highlighting employees on their instagram page which I think is great but when I made a comment directly relating to the post saying their appears to be a lack of diversity at Grant Stone it was quickly deleted. On Grant Stones instagram page nearly every post if not all the post of employees, models and photographer lack people of color. Instead of addressing comment directly relating to the post Grant Stone simply deleted the comment.Hi Matt, you have sent me a separate email regarding this pair which we are going back and forth about now. As I mentioned in the email, this will not cause longevity/performance concerns and if it ever did, we would absolutely stand behind it and replace the pair. As you mentioned above, this is a pair your received B grade pricing on due to some of those issues. You and I have had a good dialogue about your sizing and pairs for the last couple of months, which you had seemed quite happy about, and I hope you do not feel I am misleading you.
When it comes to filtering reviews, we have a straight forward process. Low rated reviews are set to pending since most are not customers, as in they have never bought our products before, and say something along the lines of "who buys boots for $400", or bots.
When there are negative reviews from customers (absolutely happens and will continue), we always reach out to the customer and usually find a resolution to make sure this customer is happy. If not, we publish the review. We are aware nothing positive will come out of hiding a review from an upset customer and ignoring them. It would most likely be on a forum within a day, and this is not the type of business we want to run.
Our customer base is very in-tune with forums whether here, reddit or stitchdown. I have made a very conscious effort to do this, knowing if we did, it's essentially prompting customers to discuss our products somewhere we cannot moderate.