otc
Stylish Dinosaur
- Joined
- Aug 15, 2008
- Messages
- 24,448
- Reaction score
- 19,017
Welp...the shop got back to me on the damage to the fork.
Basically taking the "no way it happened here" line (and Sram is obviously saying "no way it left our shop like that"). I mean--I understand where they are coming from as they are a shop that works on pretty high end bikes and it only sat around their shop for 2 hours between when they reinstalled it and when I picked it up...
Still don't see how I could have possibly done it though.
They offered a $120 discount on the ~$650 wheelbuild we had discussed and to polish it out for me. The wheel is moot now that I have a new set coming from ebay, but I'll let them go ahead and polish it (I might prefer to do it myself but...whatever)
Basically taking the "no way it happened here" line (and Sram is obviously saying "no way it left our shop like that"). I mean--I understand where they are coming from as they are a shop that works on pretty high end bikes and it only sat around their shop for 2 hours between when they reinstalled it and when I picked it up...
Still don't see how I could have possibly done it though.
Despite it looking bad in the picture, it is actually quite hard to notice in person because it is on the underside and in shadow when the bike is standing up (I didn't notice it until the end of dialing my fork involved squatting next to it with a tiny pump 5-10 times).
Still, I'm sure I would have seen it before taking it to the shop, and SRAM would have noticed it if it came into the warranty shop with stanchion damage. I checked the back of my car, and there just isn't anything exposed that could leave rough scratches on metal. Everything is either plastic or upholstered with the exception of one metal loop which is smooth and out of the way. Bike went shop, across the street, car, garage, elevator, home where it leaned on a wall for a couple of hours before I got out the pump and adjusted the suspension.
Still, I'm sure I would have seen it before taking it to the shop, and SRAM would have noticed it if it came into the warranty shop with stanchion damage. I checked the back of my car, and there just isn't anything exposed that could leave rough scratches on metal. Everything is either plastic or upholstered with the exception of one metal loop which is smooth and out of the way. Bike went shop, across the street, car, garage, elevator, home where it leaned on a wall for a couple of hours before I got out the pump and adjusted the suspension.
They offered a $120 discount on the ~$650 wheelbuild we had discussed and to polish it out for me. The wheel is moot now that I have a new set coming from ebay, but I'll let them go ahead and polish it (I might prefer to do it myself but...whatever)