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Gaziano & Girling Appreciation & Shoe Appreciation Thread (including reviews, purchases, pictures)

Discussion in 'Classic Menswear' started by luk-cha, Apr 7, 2011.

  1. medtech_expat

    medtech_expat Distinguished Member

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    While Nick is often praised for superlative customer service, I thought I would share an example for which both Bespoke England and G&G coordinated to go above and beyond to ensure client satisfaction. Last month when checking up on my order, I mentioned to Nick that my Arran and Hove - despite G&G last adjustments - fit a bit loose. I had the chance to meet up with Nick in London and passed both pairs to him in exchange for my newly-delivered Mayfair in vintage rioja.

    Both the Arran and Hove had the half sock replaced with a full sock, the shoes themselves appear to be smartly shined, and I received a complimentary tin of what appears to be G&G branded Saphir wax - has anyone seen this? Keep in mind, this service was delivered promptly and without fuss for two pairs I purchased in 2011.

    In the interim, I experienced excessive creasing with the recently-delivered Mayfair, which are currently back at the factory undergoing adjustment at Nick's suggestion.

    As much as I love these shoes, the exceptional customer service by both Nick and G&G cannot be overstated. :slayer:

    [​IMG]

    [​IMG]
     


  2. nutcracker

    nutcracker Distinguished Member Dubiously Honored

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    Masa said GG branded waxes are supplied by La Cordennerie Anglaise (which in turn are made with their specification by Avel)
     


  3. Hampton

    Hampton Distinguished Member

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    Will still hold on to my Saphir :)
     


  4. mrbrioni

    mrbrioni Senior Member

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    Absolutely amazing!

    I'm currently working with Nick on a few MTO options, he is a pleasure to deal with.
     


  5. in stitches

    in stitches Kung Joo Moderator

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    medtech - that is truly awesome. nick and GG are both at the very top of the customer service game.
     


  6. jmills

    jmills Senior Member

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    Are those the Vintage Oak Hove? Must... buy...
     


  7. Mr. Pink

    Mr. Pink Senior Member

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    I have a tin of G&G wax that Nick sent me when the factory refinished a pair to correct some problems. It's much softer than Saphir.
     


  8. Ty_Webb

    Ty_Webb Senior Member

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    I'm going to stop by and talk to them about it. I'll come back and share what I find and what I choose to do and then in something like 5-10 months hopefully I can add some new pictures to this thread. :slayer:
     


  9. NAMOR

    NAMOR Stylish Dinosaur

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    +1. And a hearty tin at that
     


  10. in stitches

    in stitches Kung Joo Moderator

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    i want some :(
     


  11. NAMOR

    NAMOR Stylish Dinosaur

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    IS, anything from this thread you don't want?
     


  12. Hampton

    Hampton Distinguished Member

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    This is MTO right?

    [​IMG]
     


  13. in stitches

    in stitches Kung Joo Moderator

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    pretty much no.
     


  14. Saratorial_Splender

    Saratorial_Splender Senior Member

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    I have been dealing with Nick for nearly 3 years and he is a true professional. I have ordered over a dozen MTO pairs and never a problem; everything done to customer satisfaction. He goes above and beyond to make things right without hesitation. Deal with confidence. He is your best G&G advocate.
     


  15. Hampton

    Hampton Distinguished Member

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    He really is!
     


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