While Nick is often praised for superlative customer service, I thought I would share an example for which both Bespoke England and G&G coordinated to go above and beyond to ensure client satisfaction. Last month when checking up on my order, I mentioned to Nick that my Arran and Hove - despite G&G last adjustments - fit a bit loose. I had the chance to meet up with Nick in London and passed both pairs to him in exchange for my newly-delivered Mayfair in vintage rioja. Both the Arran and Hove had the half sock replaced with a full sock, the shoes themselves appear to be smartly shined, and I received a complimentary tin of what appears to be G&G branded Saphir wax - has anyone seen this? Keep in mind, this service was delivered promptly and without fuss for two pairs I purchased in 2011. In the interim, I experienced excessive creasing with the recently-delivered Mayfair, which are currently back at the factory undergoing adjustment at Nick's suggestion. As much as I love these shoes, the exceptional customer service by both Nick and G&G cannot be overstated.