As it stands now, it does not sound as if you'd buy from them again. You're concerned and frustrated... rightfully so, i think. As good business people, they should WANT you to tell them what happened & what you see. After you do that, the ball's in their court. If they're good business people, they will find a way to make you happy. Here's a GREAT opportunity for them to turn you into a life-long customer. If they take care of you and make you feel good and happy about your purchase, you'll go back for more. Having a problem at the start can actually be very good for building a long-lasting business relationship. If not, you'll be done with them. In their business, and with their prices, i would assume that they rely on positive word-of-mouth & repeat customers.