Had a good conversation with Nick. He doesn't want to attribute the error to B. Nelson. We talked about other shoes that he received that had imperfections from the manufacturer, so he couldn't be sure that it was from the tap. He wanted to reserve judgement until he pulled it out. In the end, he will replace with flush plates, all for the bargain price of $30...lmao Not sure what can be done about the hole, I'll wait until Friday to see how it looks. I had to get back to work and didn't want to discuss how, at mimimum, this should be complimentary. My wife's shoes, he will take care of for free. Don't necessarily know what he is going to do, but we'll see. If neither pair are satisfactory, then I may pursue another course of action. I am reserving judgement until Friday.