Sorry, this is a completely different situation. If EG's recrafting is awful, then no one will send in shoes for recraft. This doesn't change the fact that their shoes are gorgeous and people will still buy the shoes, maybe just think twice before trusting a recraft. I did see that thread, and I posted in it, noting specifically that ANYTIME somebody has work done on anything, they should mentally prepare themselves for the possibility that things don't come back perfect. No one is going to stop buying shoes from EG if one guy's shoes got a dab of edge dressing on them as part of a recraft. However, Nick's business IS recrafting, and it's a sole proprietorship (I think), not a company selling hundreds for thousands of pairs of shoes per year. This is a man's business, a man's livelihood. I think enough people here have chimed in that I'm not in the minority - it was not quite decent to start this thread in the public eye without trying to resolve it first. Yes he can post about it if he wants to. This is a public forum. People on said forum are also permitted to form views about the morality of the act of posting certain kinds of things on the forum. I would not post negative things about an individual man's business the way OP did. A business is a business, large or small. As for Morality, I have more morals on one of my ass hairs than you have in your entire body. I met with Nick and began by apologizing for the backlash that he received. This was not my purpose. I wanted to detail my experience with a well-regarded forum member. Could I have handled it differently, sure. The resolution that was proposed, fix my wife's shoes and pay $30 for flush plates, was the one that was completed. My wife's shoes were not done. She won't be happy at all because she notices things as as/when they happened. Nick explained how that couldn't have happened in his shop. I believe different, but I am happy with they way in which he communicated it to me and moved on. My shoes look great, 10 out of 10. He was able to put the plate on and conceal the hole. I will post a picture later. Overall, I am happy with the way this turned out. Nick was pleasant to me and I appreciate the way he handled me in his shop. Thanks everyone for your opinions, even those that I disagree with. Would I recommend his store to others, sure? People just need to know about potential mishaps.