First Chan suit received

Discussion in 'Classic Menswear' started by jester, Apr 25, 2005.

  1. johnnynorman3

    johnnynorman3 Senior member

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    We've heard bad things about MTM Zegna, etc. too though. I think the most apt warning is that MTM can turn out seriously wrong, especially if you have had no experience with the silhouette that the maker cuts. The problem with Chan -- and we shall see if it is a problem or not depending on the resolution of Jester's suit -- is that they may not be willing to refund the money of someone who gets a suit that is unwearable (or recuts the thing for free).

    I have always been fairly adamant that the best part of MTM is having control over the fabric and styling details -- if you want to be sure of the silhouette etc. you are much better off going OTR and getting $150 - $200 of alterations done at a competent tailor.
     


  2. Alexander Kabbaz

    Alexander Kabbaz Senior member

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    For what it is worth, as a maker I would be ashamed at this and remake it. No ifs, no buts, no questions ... and no matter what the price.

    I would be very surprised if Chan did not feel the same upon receiving these photos. Have you tried?

    Alex
     


  3. johnnynorman3

    johnnynorman3 Senior member

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    I agree with Alex. If nothing else, the level of customer service at Chan is indicative that, if nothing else, they are a proud company.
     


  4. JBZ

    JBZ Senior member

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    Not to go off on too much of a tangent, but I would think that, to the extent you want to try MTM, you should find a clothing store which has 2 or 3 (or more) MTM programs. Most such stores will also carry the same makers in its OTR styles. This would allow you the luxury of trying on the OTR suits of the various makers and identifying the one that fits you the best. Logic would dictate that if a suit fits reasonably well OTR, a MTM suit would fit even better. However, if the OTR suit does not fit well, a MTM suit by the same designer might be lacking (for example, Hickey Freeman generally does not fit me well OTR - I would be very hesitant before purchasing a MTM HF suit).

    Regards,

    Jeff
     


  5. encooper

    encooper Member

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    What is the Chan house style discussed by bry2000?
     


  6. zjpj83

    zjpj83 Senior member

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    For me they do a soft shoulder, so I am surprised at seeing these pics. I think they alter based on your body type. I actually wanted something much more structured, but they suggested for my body type going with something softer. So, I think it is altered based on your shape (as it should.)
     


  7. johnnynorman3

    johnnynorman3 Senior member

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    Z, your suit by them looked very good to my eye.
     


  8. retronotmetro

    retronotmetro Senior member

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    Phil--That was me, and the thread is here: old thread Jester--that is one screwed up suit. They need to fix it, at their cost, and that means remaking it with no charge to you. I'd email them the pics and ask them WTH they are going to do about it. Phil, all I can say is that many others on this forum, myself included, have ordered multiple suits from WW Chan without any problems of this magnitude. So if your point is that WW Chan is incapable of doing good work, I once again must disagree with you completely. However, if they don't fix this on their own dime, I cannot see ever again recommending that anyone use their traveling service, at least not without getting their pattern completely right in HK first. For the WW Chan regulars out there--I wondered whether the departure of Raymond Kiang would result in any problems with quality, or signalled organizational problems within the company. Plus, the opening of Shanghai stores could either stretch their HK capacity or signal a production move to the mainland (which would inevitably affect quality, at least in the short run).
     


  9. zjpj83

    zjpj83 Senior member

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    actually, I don't have anything from them yet, probably by sometime in May. But, I will post pics when they come. Can't think what you are thinking about, but something in my closet must look ok [​IMG]
     


  10. Phil

    Phil Senior member

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    retro-

    That was a spirited argument wasnt it? I agree with you on one point, I am sure they are "capable" of good work. It doesnt change my opinion though that if it was my money I wouldnt in a million years spend it on a Chan suit.

    Like everyone else, I am very interested to see if they remedy the situation.
     


  11. johnnynorman3

    johnnynorman3 Senior member

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    Maybe I'm thinking of someone else, then. All I know is, there have been some nice pics of Chan suits.
     


  12. tdial

    tdial Senior member

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    Clearly the suit is not acceptable for what you paid and what they advertise they deliver. I'm more interested in hearing how they will rectify this problem more so than indicting the original mistake(s).

    Many MTM type manufacturers/brands make a mistake or mess up a garment, it's how they fix the problem/make the customer happy that matters.
     


  13. Alexander Kabbaz

    Alexander Kabbaz Senior member

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    Correct, but not. Don't exclude bespoke makers from your post. We all screw up from time to time. It is how you deal with rectifying the problem that counts in the long run.

    As a matter of fact, for those legal eagles with Lexus/Nexis subscriptions out there, you may even want to research the cite as the matter of custom-made merchandise is specifically dealt with under NY statute. Fuzzy recollection is that the maker has the opportunity to correct the situation before the client has the opportunity to recover.
     


  14. odoreater

    odoreater Senior member

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    UCC § 2-508. Cure by Seller of Improper Tender or Delivery; Replacement

    (1) Where any tender or delivery by the seller is rejected because non-conforming and the time for performance has not yet expired, the seller may seasonably notify the buyer of his intention to cure and may then within the contract time make a conforming delivery.

    (2) Where the buyer rejects a non-conforming tender which the seller had reasonable grounds to believe would be acceptable with or without money allowance the seller may if he seasonably notifies the buyer have a further reasonable time to substitute a conforming tender.
     


  15. zjpj83

    zjpj83 Senior member

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    side note: Westlaw is so much better than Lexis
     


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