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Filson Bag Thread: With Pictures

Discussion in 'Classic Menswear' started by LawrenceMD, Aug 14, 2009.

  1. OtterMeanGreen

    OtterMeanGreen Distinguished Member

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    Hang up now. Best way I’ve found to contact Customer Service is to use Filson’s direct chat feature on their website, plus you can save the transcripts. This is not to be confused with the email feature, which I have yet to receive an on time reply
     

  2. GzStudio

    GzStudio Senior Member

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    What are said shoes?
     

  3. OtterMeanGreen

    OtterMeanGreen Distinguished Member

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    Time to dust off that Heritage Sportsman. Maybe you can also carry the Journeyman.
     

  4. FilsonDude

    FilsonDude Member

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    Don’t see it the chat option ... unless it makes a difference that I’m on an ipad
     

  5. OtterMeanGreen

    OtterMeanGreen Distinguished Member

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    Not sure about the iPad, shouldn’t matter, but make sure it’s the desktop website version. It’s in the top right hand corner where “contact us” appears during off hours. Sometimes it helps to refresh the page.
     

  6. FilsonDude

    FilsonDude Member

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    Found it but no go.
    Said “no agents available at this time”

    But I’m number 2 in queue though!
    Only 50 mins gone by
     

  7. OtterMeanGreen

    OtterMeanGreen Distinguished Member

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    Hmm interesting. I would keep trying the chat feature. It’s always worked for me on the first or second attempt. Plus it gives you time to articulate your responses or questions instead of having to try and stumble them out after the frustrating wait on the phone.
     

  8. mgrennier

    mgrennier Senior Member

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    Uh, dress shoes?

    I know it's a Styleforum but I'm here for the Filson.
     

  9. FilsonDude

    FilsonDude Member

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    Well someone finally picked up ... got it done in just under a hour.
    Hopefully the first and only time I need to reach out to them about damaged/defective goods. He knew right away what I was calling about once I said cups. A lot of others have been returning the made in China Smokey Bear cups. You’d just assume that perhaps they’d check them out in Seattle before sending them out the door to customers.
     

  10. OtterMeanGreen

    OtterMeanGreen Distinguished Member

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  11. OtterMeanGreen

    OtterMeanGreen Distinguished Member

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  12. OtterMeanGreen

    OtterMeanGreen Distinguished Member

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  13. mgrennier

    mgrennier Senior Member

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    Both of those look like 257's. Although one does not have the clasp strap....
     

  14. GzStudio

    GzStudio Senior Member

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  15. OtterMeanGreen

    OtterMeanGreen Distinguished Member

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    :facepalm: Duh!! Of course, how did I miss that. Might be the dim low amount of photos he took. Good catch mgrennier
     

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