Filson Bag Thread: With Pictures

Discussion in 'Classic Menswear' started by LawrenceMD, Aug 14, 2009.

  1. imatlas

    imatlas Senior member

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    Have you called them? I called and ordered a hand grip last week.
     


  2. linds_15

    linds_15 Senior member

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    saw the movie ted last night and theres a scene where he has a tan duffle, looked to me like a medium but not 100% sure, was surprised to see it in that movie
     


  3. praguewatermelon

    praguewatermelon Active Member

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    it'd be great if you could post a photo of the snap buttons. I am still debating if i should have them installed.
     


  4. raneym305

    raneym305 Well-Known Member

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    Someone posted something on here a little while ago about movies that feature Filson products... Since then, I pay close attention to every piece of luggage in a movie (my wife finds this extremely annoying)... Mark Wahlburg also uses a (medium, I assume) otter green duffel in Contraband.
     


  5. tomatic

    tomatic Senior member

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    It's 2012 so if Crane is too busy to reply to an email they've already lost any credibility. I'm not interested in calling them just to follow up with a fax with my address.
     


  6. mike134

    mike134 Well-Known Member

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    I assume this is because tomorrow is a holiday. I think Crane's has been pretty good to most people on the forum, but I know I'm often poisoned against various retailers for various reasons. For instance: I hate unionmade goods for screwing me on an order a few months ago.
     


  7. tomatic

    tomatic Senior member

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    First inquiry sent two weeks ago - I guess that's a fair time frame.

    btw, what happened with your unionmade order?
     
    Last edited: Jul 3, 2012


  8. kineticexplorer

    kineticexplorer New Member

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    [/LIST]

    Same experience here unfortunately. Order placed and subsequently emails sent more than 2 weeks ago asking for status update. Not a single reply so far.........
     


  9. imatlas

    imatlas Senior member

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    Wow. They screwed you on an order? That's pretty strong language - did they take your money and send you a dead cat or something?

    j/k, I happen to really like the folks who run Unionmade so I'm taking a little umbrage on their behalf.
     


  10. Essential

    Essential Senior member

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    Yikes. I'm hesitant to try Crane's now. Any other place you can call to get a discount on Filson 256?
     


  11. tomatic

    tomatic Senior member

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    Update: I sent Filson the same inquiry for the 256 handle - and guess what - they're sending me a free copy over to europe. I bought luggage for $2k from them over the last months but i doubt that there's a conjunction. Anyway, excellent service.
    Still no reply from Crane's but they've lost the business anyway.
     


  12. raneym305

    raneym305 Well-Known Member

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    Dealing directly with Filson has been the easiest customer service experience I've ever had. I brought in a pair of the Sebago boots yesterday because some of the thread had come unraveled in the back and the leather was starting to come apart. These boots were about 3 months old, but I didn't have the original box or even a receipt. I was just hoping I could pay them to restitch the leather.

    Without any hesitation Hilda scoured the store looking for a replacement pair of boots for me; regardless of whether they were the same style or the newer more expensive style. Unfortunately, we didn't find anything; but they are sending me a brand new pair of boots this week.

    No charge. No questions. No tedious paperwork. Just great customer service!!!!!
     


  13. Roostertxp

    Roostertxp Well-Known Member

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    Regarding cranes I had a similar experience. Placed order a week later father several unanswered emails called and the guy said they didn't have the bag and would need to order. No explanation why he hadn't already done so. I asked for them to cxl and took my business elsewhere. I will never do business with cranes. Period!
     
    Last edited: Jul 4, 2012


  14. Mr.K

    Mr.K Senior member

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    I will take some pics after work tomorrow to post.
     


  15. Roostertxp

    Roostertxp Well-Known Member

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    Sounds good
     


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