- Jan 29, 2007
- Reaction score
So I go online to check my bank account today and I notice a $1,500 transfer to my paypal account that I didn't authorize. It happened at 2:08am on Xmas Eve - I was out with friends! I jump over to Paypal and see a instant account transfer to some name and email I've never heard of before. Yup, it looks like someone stole my paypal password somehow and got into my account. I didn't click on any phishing links, all of my PC's are safe, I think I must have checked my paypal account from either a work computer or a friend's computer and that's how I got smacked. I look back at my BoA transactions list and notice it's still in "pending" status. Awesome, I think to myself! Surely, I can call them, report fraud and stop the transaction - after all, the money is still in their hands right?! Nope. According to BoA you have to wait for the withdrawl to be posted before you can actually file a fraud charge... which takes 10 days to process. I have to wait 10 days for them to steal my money before I can take action to prevent them from stealing my moneyOK then, let's call Paypal and make sure the money never gets to our fraudster... Paypal tells me that their system auto-flagged it as a fraud transaction this morning. However, since they haven't received the money they can only file a fraud claim in pending status. If/when they receive the money, they will kick it back to me which will take (drumroll....) 10 daysMaybe I'm being naive here but this can't be OK, can it? I can understand Paypal's situation but I think BoA should be a little more pro-active at protecting their customers. While on hold for 20 minutes I had the time free to change the passwords on all my accounts.