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Extremely dissastisfied with my Suitsupply Napoli

Discussion in 'Classic Menswear' started by stylistics, Jan 26, 2013.

  1. stylistics

    stylistics Well-Known Member

    Messages:
    49
    Joined:
    Nov 7, 2012
    wore it once


    both buttons were almost falling off during an interview

    came home and the seam on the seat of the pants had a 3inchear tear

    another random string hanging off the suit, etc.

    i need the suit tonight and am sewing the seat of the pants myself and plan on complaining mightily to customer service.
     
  2. Quadcammer

    Quadcammer Senior member

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    seems unusual...call them up and complain
     
  3. mafoofan

    mafoofan Senior member Dubiously Honored

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    Sure it isn't too small for you?
     
    1 person likes this.
  4. ter1413

    ter1413 Senior member

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    Central Booking
    You get fitted in-shore or order online?
     
    Last edited: Jan 26, 2013
  5. GBR

    GBR Senior member

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    Quite off, as MFF suggests is it too small?
     
  6. stylistics

    stylistics Well-Known Member

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    Positive. I'm a muscular guy and usually a 44r and had to get a 46 so it was tailored in store to fit my waist
     
  7. stylistics

    stylistics Well-Known Member

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    In
    In store
     
  8. stylistics

    stylistics Well-Known Member

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    I can see through the seam in the pants. Is that normal?
     
  9. ter1413

    ter1413 Senior member

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    Post pics pls....
     
  10. stylistics

    stylistics Well-Known Member

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    i will post pics later.

    thanks for the input guys
     
  11. VinnyMac

    VinnyMac Senior member

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    I'm not familiar with Suit Supply, but that's fxcked up. My guess is that you got a size or two too small. The fact that you had to wear the suit again makes me think that you probably don't have other suits, and if you don't, you probably aren't familiar with how they should fit....waiting to see pictures though.
     
  12. stylistics

    stylistics Well-Known Member

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    Nov 7, 2012
    do you want pictures of it on me?

    also, the salesperson tried to persuade me into a 44R (my real size), however these suits are made for smaller structured people

    for that reason, i went with the 46R. the jacket was a bit too big and the waist as well. both were altered in-store and i picked it up a week later.

    even IF the waist or thighs fit incorrectly, it seems odd that i should be able to see THROUGH the seam in the pants (not the torn part). also, both buttons were literally hanging by a thread on the first day of wear and it was in the back of my mind the whole time during my interview
     
  13. Ich_Dien

    Ich_Dien Senior member

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  14. ter1413

    ter1413 Senior member

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    yes pls.
     
  15. chet31

    chet31 Senior member

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    Location:
    Madison WI
    

    Yes, perfectly normal, as is the wearing of underpants which perfectly match the fabric of our suits.
     
  16. stylistics

    stylistics Well-Known Member

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    LOL, so the explanation is probably that i got a "lemon" suit?

    customer service should be calling me back shortly
     
  17. stylistics

    stylistics Well-Known Member

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    Nov 7, 2012
    welp, their customer service has underwhelmed me too. i called in to their HQ and they said they'd get back to me in an hour


    a salesman emails me saying to bring the suit back in and they'll handle it. so now i need to get back into manhattan (i live in NJ) and make a damn day of it in order to get my defective suit fixed. not good, suitsupply, not good.
     
  18. Naka

    Naka Senior member

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    Location:
    Melbourne
    What do you expect them to do? They can't send you another suit because it will have to be altered anyway, and they can't reimburse you until they confirm it is a defective product.
     
    2 people like this.
  19. stylistics

    stylistics Well-Known Member

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    I dk I'm just annoyed
     
  20. mafoofan

    mafoofan Senior member Dubiously Honored

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    Isn't this a good thing? I don't understand what you expect them to do more than this. Send someone to your house? Anyway, if you want them to fix it, don't you need to see them in person anyway?
     
    2 people like this.

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