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Experience with Executive Custom Tailors?

Discussion in 'Classic Menswear' started by llcooljayce, May 30, 2012.

  1. griff09

    griff09 New Member

    Messages:
    1
    Joined:
    Mar 25, 2013
    I have had very similar experiences to a lot of the posters here.

    I had my fitting in Calgary on November 17th and was expecting my suits in the 10-12 week time period they provided at the time.
    I followed up with them in mid-February (approximately 12 weeks later - I gave them some grace period with Christmas in there) and was told that an email had been sent out letting people know that the orders were delayed by about 2 weeks and that I should check my junk folder - I never received said email.
    2 weeks later (March 8th) I followed up again as I had not received my suits or any further updates and was told they would check into my order and let me know ASAP.
    3 days later (not ASAP as far as I'm concerned) I followed up again to remind them I was waiting on a response. They said they were still waiting to hear back from the "factory" (doesn't sound too custom to me) and then asked me to confirm the name that I booked my appointment under. Luckily I had all of the order confirmation and receipt information and forwarded them copies of their own records.
    On March 19th I followed up again and reminded them I was still waiting for some sort of update. They informed me on March 22nd that my order was to leave Bangkok "this week" - since it was a Friday I'm not sure if they meant "within the next week" or what.

    So we'll see if I receive anything this week as far as a shipping notification or any of that. Even if my order does show up in the next 1-2 weeks it will be around 20 weeks for a 10-12 week delivery without so much as a notification or attempted explanation as to why.
     
  2. Norkon

    Norkon New Member

    Messages:
    2
    Joined:
    Apr 2, 2013
    Just to chime in,

    Same experience, except I do know of some people who have received suits (albeit last year) My father in law and another person I know ordered these suits and received them (timeline must have been ok because they didn't complain too much). I have seen my father-in-laws suit and it looks good, with a decent fit.

    Well now to my story!

    Like many others we ordered late October where we were greeted by their "tailors" in a rented commercial space in Edmonton. Their tailors appeared to be inexperienced and unprofessional. After making our selections the added bill was ~$250 for upgraded fabrics, inlay, & shipping. Shitty deal, however I can deal with that.

    January is rolling around and I haven't received my suit so I begin calling, no responses to any of my messages.

    February I start sending several emails and the only reply I get is along the lines, "your suit will come in the next 10 days" for Feb 21, 2013,

    March now, I continue sending emails and their response is that they are back logged but the suit will ship soon. At this time I have also been in contact in Living Social. Living social states, "We heard back from the merchant and they advised that all suits should be shipped out within the next 10 days." (March 22, 2013)

    It is now April, and I am still no closer. I think I will have to go through [FONT=Helvetica, Arial, sans-serif]master card because I am not getting any definitive answers from the merchant.[/FONT]
     
  3. Norkon

    Norkon New Member

    Messages:
    2
    Joined:
    Apr 2, 2013
    Just to let everyone know,

    I have just received my suit (April 3, 2013 order confirmed November 19, 2012). So far I have only tried on the pants and jacket (i'm at work) and they do fit as expected. Only minor modifications will be required (take the jacket chest in) and they are based strictly and personal preference and I cannot fault Executive tailors. Quality seems to be there, and I currently have no complaints, but I will go into more depth when I get the suit home.

    More to come, stay tuned. I will be posting an unbiased review once I get to handle my suit some more and whether or not I would order again.
     
  4. Beninator

    Beninator New Member

    Messages:
    2
    Joined:
    Apr 4, 2013
    Same experience here - absolutely horrible company. I bought 2 deals, one from Groupon and one from Living Social, total of $600 to this company for a suit and three shirts for my boyfriend's birthday. We went to the hotel meeting, which I thought went well and was very professional, albeit a sort of weird setting for this type of thing. We dropped another $300 in upgrades for his suit while we were there, but we picked out 3 ties from their selection.

    That's about where the good experience stopped.

    At the meeting, I was assured we would have our order in 10-12 weeks. At the 10 week mark, I emailed asking if they could check the status and give me a tracking number. I was told they were a bit behind, and to be patient, it would be arriving soon. 12 week mark, I asked again, asked to confirm the name the order was under, when I was told that they were behind, and that all outstanding orders would be completed and shipped out within 10 business days. So, at the 12 week mark, they hadn't even started making my suit! I told them this was unacceptable, and that their customer service was terrible because the first person to reply obviously hadn't even bothered to actually check on my order. I see that other people have been offered $100 off their next order on here, but they haven't offered anything to make up for this. On a weekly basis since then, I've emailed asking about my order. They always reply, but it is with more promises (Will be shipped next week, in the queue to be shipped, etc.) which are never kept. It is now week 20. No suit. And 3 very expensive ties.

    I might add Living Social were complete jerks and told me to resolve it with the company myself. Which I have been trying to do, to no avail.

    They have "assured" me once again that my suit has been shipped and that they are "attempting" to get me a tracking number. I still have not received a number or the suit. I will update you when (if) it arrives on fit and quality, but in my opinion, this experience isn't worth it even if it does actually fit my boyfriend. And if it doesn't, I can't imagine the horrible customer service I would have to go through to get them to fix it!
     
  5. James Premkumar

    James Premkumar New Member

    Messages:
    1
    Joined:
    Apr 7, 2013
    DO NOT order from these guys. I put in an order for over $800 last year on July 26th. It's April 7th of the following year and I still have yet to recieve my suits. I have contacted them multiple times and they keep telling me "it will be here mid- next week" etc. I hope to god the quality is atleast okay when it arrives.

    There are a lot of better options for MTM suits.
     
  6. Simon at Elite

    Simon at Elite Senior member

    Messages:
    225
    Joined:
    Dec 3, 2011
    Location:
    Sydney , Australia
    Even a standard 10-12 weeks for a Thailand factory made suit is beyond ridiculous. Our standard lead time is 3-4 weeks and that's for a suit hand made by a real tailor not machine made in a factory.

    Even our completely hand stitched high end suits only have a 6-8 week delivery time

    Waiting months for a standard suit is a sign of a company with no idea.
     
  7. Alpha929

    Alpha929 New Member

    Messages:
    1
    Joined:
    Apr 22, 2013
    These guys are a nightmare, avoid them at all costs!

    Like most of the people here I waited a ridiculous amount of time for the suit and had to deal with terrible customer service the whole way. After 5 months it arrived and was missing pieces and some shirts were clearly in the wrong order. The items I did get would require major alterations.

    They have no idea what they're doing, and I would suspect any positive review of them was planted by one of their employees. If you ever do get the suit you wanted it might be okay, but that's a BIG if, and many other companies provide better quality of product.
     
  8. smileandwave

    smileandwave New Member

    Messages:
    1
    Joined:
    Apr 30, 2013
    I bought a Groupon certificate last year for $399 for a suit, shirt and tie. My appointment was near the end of October, 2012 so to date I have been waiting over six months. The last communication I received from them was in January. I phoned them recently but got no response to the voicemail I left. I emailed them today but have so far received no response. After reading the posts on here I have a very bad feeling about my purchase.
    I recently purchased another MTM suit package from another company and was very pleased with the results- tbe delivery was on time, fit was great and quality is awesome.
    My next move is to contact Groupon to let them know what has happened. The promise of ten to twelve weeks has ballooned by at least twice that. I'm so tired of dealing with sketchy companies.
    If anything transpires, positive or negative, I'll be back with an update.
     
  9. Exp3657

    Exp3657 New Member

    Messages:
    1
    Joined:
    May 24, 2013
    I bought a suit through these guys and two shirts. Did the whole Westin suit fitting and everything.
    It took forever to arrive. When it finally did the pants were so short that after having them altered they were barely passable.
    One of the shirts was so riddled with static that it couldn't be worn (tried everything).
    When I contacted them they wouldn't cover my alteration costs. Or help me with the shirt that couldn't be worn.
    The jacket lining in the suit has already starting to fray along with the lining in the pockets (about 12 wears)
    When I contacted them they offered to give me a marginal credit (not even the price of a new shirt) on my next order....
    I have never returned, nor will I ever...
    This is the ultimate buyer beware. Don't use them. Save your money. Or at least get some value for your money, they do not have quality products.
     
  10. allsports

    allsports New Member

    Messages:
    2
    Joined:
    Mar 17, 2013
    I encourage everyone here to go to twitter and put in that these guys are a joke. Use #executivecustomtailors.com. I did and these guys should be out of business.
     
  11. rockin876

    rockin876 New Member

    Messages:
    1
    Joined:
    Jun 6, 2013
    brutal brutal brutal

    It took over 4 months to receive. Suit jacket is way too small. They offer a $50 credit on future purchases.

    What a joke
     
  12. Beninator

    Beninator New Member

    Messages:
    2
    Joined:
    Apr 4, 2013
    Finally received the order in April. Brutal turnaround, and customer service saying "it takes 10 hours to make a custom suit". Guess what, I could have hundreds of suits for the time it took to make one custom order.

    Not only that, but the order wasn't even right! There was no vest in the order, and the pants were too short. Luckily, they left enough material in the cuff to take to a real tailor and get the proper hem. We contacted them about the missing vest, to which they replied they would refund the money. It's now September and we haven't been refunded. Not only that, but they now refuse to answer emails and won't pick up the phone.

    We are investigating legal action, I can't believe these people are in business. DON'T GIVE THEM ANY MONEY!
     
  13. Leonardly

    Leonardly New Member

    Messages:
    4
    Joined:
    Sep 7, 2012
    Finally did get my shirts- after a year! They did, however, turn out well. One of them is a new favorite. The shirts fit very well, while the suits did not. On the second shirt (check pattern), the pattern on the placket is not square so is a bit off but passable.

    As was mentioned before in another post, the lining of the suits has also started fraying. I ordered the contrast lining at additional cost. Low grade silk/poly looked great at the beginning but started to pill after just a couple of uses. Looks particularly bad at the pocket flaps- I have to trim them before wearing.

    Like others, I would avoid these guys at all cost. The service or lack thereof plus excuses combined with very basic quality made this an interesting experiment.

    On the flip side, I have since ordered shirts and a suit from Modern Tailor. Can you believe shirts delivered from China to Canada in exactly 7 days???? Sure beats a year. Far superior quality too- and great immediate communication. I actually used measurements from the Executive custom shirt so I have great fitting shirts and better fabrics! Suit came in 16 days flat at $365 delivered including several upgrades. Love the online order process. I will be buying many more.

    Thank you, Executive Custom Tailors. You helped me find Modern Tailor...
     
    Last edited: Oct 23, 2013
  14. Adam Lotesto

    Adam Lotesto New Member

    Messages:
    2
    Joined:
    Nov 26, 2013
    hi,

    I had a horrible experience with them. My suit was way too big and boxy (the pants wre 3 sizes too big, the cuffs on the shirt were too long and the cuffs on the jacket were uneven) After submitting photos of the ill fitting suit, all they offered me was a $50.00 credit to my account, which would imply that I would buy from them again! Horrible suit, very unprofessional company. I'm in the process of going to small claims court.
     
  15. Adam Lotesto

    Adam Lotesto New Member

    Messages:
    2
    Joined:
    Nov 26, 2013
    Terrible! Bad suit and shirt! The suit is useless and oes not fit at all! Very unprofessional company!
     
  16. Ralph373

    Ralph373 Member

    Messages:
    12
    Joined:
    Mar 1, 2014
    1$ is still to expensive for something you wont like, I spent a lot of time traveling and i found out these are manufactures that create a tailoring division or tailoring mask, and when production drops they pass these orders...better stick to the local tailors with a face to talk to!
     
  17. tctitans

    tctitans New Member

    Messages:
    1
    Joined:
    Aug 23, 2015
    Don't do it.

    It's not a complete scam, as they will give you a service and will actually deliver something to you, but you should not be shocked to no receive exactly what you asked for and if you have any problems whatsoever, they will not respond or will respond by email telling you to phone their customer service number where it goes to answering machine 100% of the time and are never dealt with.

    After 3 years of trying to get my money back for an item (extra pair of pants) that i already paid for and they never sent, i've just given up.
     
  18. johnronald28

    johnronald28 New Member

    Messages:
    2
    Joined:
    Dec 11, 2015
    I just stumbled upon this forum after I too have wondered where my suit has been for over 2 years after getting fitted in Victoria. After countless emails - excuse after excuse and not being able to get a refund ( aside from a $100 credit) this has been very frustrating. I may have shed some light on finding out who these guys were! 

    I recently was doing some searching online to see if anyone has come up with solutions and stumbled back onto the executivecustomtailors.comwebsite. Although a who is search of this domain is private I found that another domain is being forwarded to executivecustomtailors.com. ‎That domain is "thehobgkongtailor.com" - it forwards to executive. When I performed a who is search is came up with a gentleman's name Sean and his cell and details. 

    http://whois.stsoftware.biz/thehongkongtailor-com.htm

    I searched for this character online and turns out he has a shop here in Edmonton ( with some good and some bad reviews) . I also was able to find a article ( looks like it was a paid advertising news column)  with a picture and yes it was the man who fitted me in Victoria! The new shop is called "Suits By Curtis Eliot ". I suggest you guys take a look as I am very positive this is the guy I dealt with who I still have recieved no suit or no response ( goes to voicemail ) when I try to figure out where my hard earned money was spent. I plan on going down to this shop when I am back in town and trying to get my money back. Put these guys on blast as this seems to be a very serious issue and I am sick and tired of not getting a service I paid for!  It also turns out that his private email ends in "45" and from the looks of it the accounts that were banned had a 45 in them ( one of them) . Looks like he does a few things in the city from events to this clothing company.

    Hopefully this will help others in the quest to get a refund they deserve!
     

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