Epaulet shop - Official Affiliate thread

[StanleyVanBuren]

customer complaints aren't really a community issue unless there is some egregious problem with customer service that warrants our attention beyond your specific issue.

if it were my business I'd want it to otherwise be handled privately. but if, for instance, you raised an issue and Mike (or any other vendor) told you to go *************, then you'd be justified posting about it. to do so before even giving them a chance to make the issue right is premature.

 

[kidamerica17]

So I might be speaking out of line here, but..
Don't you guys think that issues with specific garments(namely tears, defects, wear, etc.) should be addressed via a phone call to Epaulet or a private message to Mike? I just think an official affiliate thread isn't the best place to address those sorts of things. I've just been noticing a lot of these types of posts here. They don't really contribute to the thread and if anything, hurt business.
Epaulet provides awesome customer service...some of the best they've seen. I think the least we can do as customers is address our concerns privately instead of in open air.

agreed. this isn't representative of the overall quality or service provided by epaulet.

 

[AServetnick]

I've received the Olive Canvas Walts a few weeks ago. Since they have a fairly dressy look, I was wondering if you guys would recommend washing them (vs dry cleaning)?
If washing them is an option, should I do so before bringing them to my tailor?

Wash them first- mine shrank about an inch in the wash, and it doesn't throw off the dressy look. I can still iron them flt. But wash 'em first.

 

[kgmessier]

If, for instance, you raised an issue and Mike (or any other vendor) told you to go *************, then you'd be justified posting about it.

Unless said vendor is wearing these at the time of conversation, in which case the vendor has the authority to tell the customer (or anyone else) to ***************:

 

[StanleyVanBuren]

I thought it was that they could tell you to "go to hell" but I suppose the pants are there to say that for you, so you may have a point

 

[kgmessier]

Go to hell, go *************, go crap in a hat—I think you can say anything you want in those trou.

 

[hookem12387]

Still hoping to see an action photo of those pants^^^

 

[ceoceo]

Well at the same time, when you look at it the ratio of kudos : problem is more like 98:2 and I don't think you shouldn't voice out your experience whether good or bad..

 

[PorterInjax]

 

[NewYorkIslander]



Go to hell, go *************, go crap in a hat—I think you can say anything you want in those trou.

My grandmother used to tell people to go **** in their hats all the time...love that expression.

As far as the issues being posted publicly:

1. It is a public forum, so I understand

2. Because its public, people have a greater responsibility to watch what they post (because anyone and everyone could read it), so I'd go through contact the vendor directly first. Epaulet has always seemed to go above and beyond in helping its customers, and while I've not had a problem with anything yet, I'm sure it will come along at some point. I'd just be careful not to chase potential customers from a place that does do good by its customer base.

Anyway, sucks about the jacket man...did you ever get it let out? Because it could very possibly be that if your tailor let that area out, he may not have put it back together with the same integrity as Epaulets original.

 

[NewYorkIslander]

 

[ThomSquared]

Those French Blue's look great Rob, can't wait to pick mine up from the tailor next week.

 

[japples]

I got the waist and seat of my navy rivets let out the full amount for $12. It seemed to work out well. I don't think you could tell they were altered, even with close inspection. There were no little holes from the original seam, that some people have noticed (although this is probably more of an issue with the heavier duck cloth). They fit quite well now, but they do seem a little tighter in the front than the back, if that makes sense. I know they altered the design of the waist,
and for me there is a little gap between the waistband and by lower back. Of course with a belt that doesn't make any difference, but I haven't notice this with the other cuts. Anyway, if you are a 34 slim walt in wool trousers, you may want to size up to the 36 in the rivets if you don't want to have to get the altered.

 

[oisin]



My grandmother used to tell people to go **** in their hats all the time...love that expression.
As far as the issues being posted publicly:
1. It is a public forum, so I understand
2. Because its public, people have a greater responsibility to watch what they post (because anyone and everyone could read it), so I'd go through contact the vendor directly first. Epaulet has always seemed to go above and beyond in helping its customers, and while I've not had a problem with anything yet, I'm sure it will come along at some point. I'd just be careful not to chase potential customers from a place that does do good by its customer base.
Anyway, sucks about the jacket man...did you ever get it let out? Because it could very possibly be that if your tailor let that area out, he may not have put it back together with the same integrity as Epaulets original.

yeah first thing i did was go yell at the tailor, but he swore up and down he didn't touch that area, and showed me where he did the work up higher under the arms on the side. i was just super bummed.

 

[mymil]

yeah first thing i did was go yell at the tailor

You should be nice to your tailor...