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Hello. I ordered a custom Doyle in May with an indicated delivery time of 4-5 weeks, if I recall correctly. I have not yet received the jacket. I emailed a few weeks ago but did not receive a response. Can you please advise on the status of my order? Thank you.
It's posts like this that make me worry a bit about the doyle I ordered in June... I'm always a little worried about preorders when it seems there are hiccups here and there for items.
Thanks for all of your orders and patience guys! Our last batch of custom Doyle, Sinclair, etc should be through really soon. I'm working to hit those production times, but it's a bit rocky and all of our factories are facing staffing issues.You can also try reaching out through facebook and instagram, along with sending another email. These things can get lost in the shuffle but the Epaulet crew will answer everyone's queries (even if it takes some time/attempts).
CS email responses have been an issue. I don't think I'm being overly critical here, as I believe Eva has pretty much admitted so in the past. Likewise, there are some hiccups with custom orders sometimes- especially for a small-ish brand working with small-ish producers in the midst of an ever-shifting pandemic.
I can tell you, though, that Eva has never failed to make me whole on an order. I have had some pretty silly stuff happen on orders (usually production errors or miscommunications, nothing on her end) and have always come out with the product I wanted or a more-than-reasonable alternative. Mistakes happen but you won't be left holding the bag.
Hmm.. I don't think that i've had one come through. But you can figure that it will be more or less like this...Does anyone have any pictures of the ecru linen shirt made up?
That came out so great... thanks for your order! Stay cool over there in NYC!
Really sharp, I'm loving how that madras shirt came out!
Hey Knox, thank you so much for the question! I need to make a larger announcement of this, but for the moment, here's the recap:To: Epaulet
Firstly, many congrats on the ongoing business success(es) -- and personal happiness. "Bully for you," as they say.
I'm a bit of a fogey, and, for decades, remained committed to a couple of Southwick models--the Warwick and, latterly, the Douglas. Basically the classic undarted sack -- think old, classic Brooks/J. Press. Of course I was saddened (stunned) to hear about Southwick's demise, which, upon reflection, sounds more slow-and-steady than sudden. As a longtime customer of Southwick/Grieco Bros., this is reason for grief.
I just learned (recently) that you (Epaulet) have been carrying Southwick for years. Good for you (and them)--that this relationship thrived, even amidst the up's and down's. Now, onto my question: it sounds like Hickey Freeman has 'borrowed' (?) the Southwick models and can/will make them. Can they make the Douglas model? I would hope for the following specs: center (preferably hook) vent, (very) natural shoulder, undarted/dartless, 1/4" stitching, lapped seams, relatively narrow lapels, etc.
second on this! been looking for a new sweater but man are they tough to size, especially online. i'm worried a 44 would be too tight in midsection but 46 would be too big in shoulders@Epaulet about the new Geelong sweater project, do you have measurements for shoulders and waist as well? Asking because sweaters are impossible to tailor, and respectfully it looks from the website pictures as if the shoulders are cut too narrow for your model. (Assuming here that the shoulder seam is intended to hit at the edge of the shoulders)
Should we take this post to mean that if we did not get an outstanding Southwick order, at this point it's dead in the water?5) I have at least 80 incredible four-season and FW fabrics in my hands now. In the next week, I'm going to shoot and video these. We'll reach out to any Southwick customers who never received their orders, and work out substitutions. Production time is pretty quick, so if I owe you a suit or Sportcoat, you can expect to hear from me soon with a fabric list, and for your finished garments to be in your hands in September.
Should we take this post to mean that if we did not get an outstanding Southwick order, at this point it's dead in the water?
Yup, this is definitely the case. If you didn't get your backorders from Southwick, then I'm going to run the production through RTC (Rochester Tailored Clothing). Their quality is exceptional, and I really have a TON of fabrics to choose from. It's probably going to take a week or so, but I'll get everything shot with stills and video, and start to present this to our backorder customers next week. RTC is on Summer union holidays for another 7 days, so they'll be ready to start on all this right after they resume. We should be able to have everything delivered in September.That's my understanding as well.
Thanks for asking guys. I was talking about this on IGTV yesterday, but the Lockie sweaters have a unique design for the shoulder seams. You can see it more clearly in the dress form images below:second on this! been looking for a new sweater but man are they tough to size, especially online. i'm worried a 44 would be too tight in midsection but 46 would be too big in shoulders
I know, I'm really sorry... tried my best to get what we could. BB is in talks now about being acquired, so I wouldn't count Southwick out completely just yet, but for the moment they're definitely kaput.Bah, so no cotton cashmere corduroy, no iron forged donegal and Southwick linen trousers will never see the light of day.
How will we ride shiny and chrome into the dark, cold months of this dark, cold year?