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aj805

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yup yup, it’s still online. I’m getting the fabric at 5pm PST so no problem to get that in.

thanks! You’re going to love that sand twill, it’s excellent
Order placed--thank you
 

Epaulet

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Sweatpants w/ a back pocket that has a button or zipper so my wallet doesn't fall out would be nice.

Any chance of a crew neck sweatshirt?
Oh yeah, crewnecks are definitely happening. Most likely mid-September.
 

Epaulet

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Found a Corduroy Rivet Chino in size 32!

This is a really awesome item for Fall. It was our first dye sample, so it's not exactly the same shade as the ultimate production run. It's still chestnut and looks just like the photos, but you'll see a few shades of difference against the sinclairs and doyles.

But if you're a size 32, it's an awesome piece all on its own.
 

scoobmx

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@Epaulet about the new Geelong sweater project, do you have measurements for shoulders and waist as well? Asking because sweaters are impossible to tailor, and respectfully it looks from the website pictures as if the shoulders are cut too narrow for your model. (Assuming here that the shoulder seam is intended to hit at the edge of the shoulders)
 

Knox

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To: Epaulet

Firstly, many congrats on the ongoing business success(es) -- and personal happiness. "Bully for you," as they say.

I'm a bit of a fogey, and, for decades, remained committed to a couple of Southwick models--the Warwick and, latterly, the Douglas. Basically the classic undarted sack -- think old, classic Brooks/J. Press. Of course I was saddened (stunned) to hear about Southwick's demise, which, upon reflection, sounds more slow-and-steady than sudden. As a longtime customer of Southwick/Grieco Bros., this is reason for grief.

I just learned (recently) that you (Epaulet) have been carrying Southwick for years. Good for you (and them)--that this relationship thrived, even amidst the up's and down's. Now, onto my question: it sounds like Hickey Freeman has 'borrowed' (?) the Southwick models and can/will make them. Can they make the Douglas model? I would hope for the following specs: center (preferably hook) vent, (very) natural shoulder, undarted/dartless, 1/4" stitching, lapped seams, relatively narrow lapels, etc.

Many thanks.
Knox
 

LanternS

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Hello. I ordered a custom Doyle in May with an indicated delivery time of 4-5 weeks, if I recall correctly. I have not yet received the jacket. I emailed a few weeks ago but did not receive a response. Can you please advise on the status of my order? Thank you.
 

Beav

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Hello. I ordered a custom Doyle in May with an indicated delivery time of 4-5 weeks, if I recall correctly. I have not yet received the jacket. I emailed a few weeks ago but did not receive a response. Can you please advise on the status of my order? Thank you.
It's posts like this that make me worry a bit about the doyle I ordered in June... I'm always a little worried about preorders when it seems there are hiccups here and there for items.
 

FLW

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Hello. I ordered a custom Doyle in May with an indicated delivery time of 4-5 weeks, if I recall correctly. I have not yet received the jacket. I emailed a few weeks ago but did not receive a response. Can you please advise on the status of my order? Thank you.
You can also try reaching out through facebook and instagram, along with sending another email. These things can get lost in the shuffle but the Epaulet crew will answer everyone's queries (even if it takes some time/attempts).

It's posts like this that make me worry a bit about the doyle I ordered in June... I'm always a little worried about preorders when it seems there are hiccups here and there for items.
CS email responses have been an issue. I don't think I'm being overly critical here, as I believe Eva has pretty much admitted so in the past. Likewise, there are some hiccups with custom orders sometimes- especially for a small-ish brand working with small-ish producers in the midst of an ever-shifting pandemic.

I can tell you, though, that Eva has never failed to make me whole on an order. I have had some pretty silly stuff happen on orders (usually production errors or miscommunications, nothing on her end) and have always come out with the product I wanted or a more-than-reasonable alternative. Mistakes happen but you won't be left holding the bag.
 

Beav

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You can also try reaching out through facebook and instagram, along with sending another email. These things can get lost in the shuffle but the Epaulet crew will answer everyone's queries (even if it takes some time/attempts).


CS email responses have been an issue. I don't think I'm being overly critical here, as I believe Eva has pretty much admitted so in the past. Likewise, there are some hiccups with custom orders sometimes- especially for a small-ish brand working with small-ish producers in the midst of an ever-shifting pandemic.

I can tell you, though, that Eva has never failed to make me whole on an order. I have had some pretty silly stuff happen on orders (usually production errors or miscommunications, nothing on her end) and have always come out with the product I wanted or a more-than-reasonable alternative. Mistakes happen but you won't be left holding the bag.
Yeah, me too, with the hiccups. It has always got sorted out one way or another. Eva has always been honest to deal with.

I've found messaging via Instagram is best. Emails go unanswered in my experience.
 

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