Epaulet shop - Official Affiliate thread

[city74]

Nice to see all the good comments too

 

[suuteebird]

I have purchased dozens of pieces from Mike and Adele and they have always shown me excellent customer service. In fact, they have frequently gone above and beyond to care for me as a customer. For that reason, and because their offerings are amazing, they will keep getting my money.

 

[Roguls]

Been with Epaulet since Carroll Gardens. Not a big customer, but have been there. If something is awry, Mike or Adele will make it okay. "Right" is damn near impossible to achieve for scrutinous pricks like those on this forum: impatient, detail-oriented, highly educated (enlightened?) and ironically pompous. Particularly in light of understanding they are doing a highly specialized, wholly un-corporate form of retail. I personally hate the big companies, so I love supporting Epaulet.

Know this: when you buy from them, you will be getting something high quality. And you will be supporting people -- good people. From the designers to the makers.

 

[avsmusic1]

I’ve never had anything but positive experiences as well, and I’m a self proclaimed Stan of EP.

My comment earlier was purely based on my perception of the frequency and type of comments I’ve been seeing here as of late. There has been a big enough uptick that I’ve noticed, and it seems like it was worth flagging for Mike.

 

[Epaulet]

Hey guys: thank you for all of the supportive comments and the critical ones! I've been at this game for over 10 years, and there's always things that I can do better and processes that we can improve.

As a smaller-scale business, I know that every month is going to bring a handful of issues. An incorrect item might be shipped to a customer. A custom shirt might have the wrong collar. A chino might have a pull in the fabric. This will always be a reality for us, and all that I can do is work to address and remedy the issues when they come up. We've managed to thrive for this decade because we do a pretty good job of that -- although there is always room for improvement and any smart businessperson will do their best to retain loyal clients.

One customer service issue that I'm facing and trying to remedy is the multiple channels of communication that are presently open. We've got email, Styleforum, Instagram, Facebook, and Reddit. Sometimes one customer will contact us on every single channel over a single issue. I do my best to route all of these messages, but it's definitely overwhelming at times. I think we'll look to do some kind of central "ticket" concept through the site in 2019.

Preorders and custom work is a big part of our business, and I've endeavored to both reduce and more accurately quote lead times to reduce frustration on our customers' part. We've moved away from final sale terms on most of our LA-made preorders. And we've simply dropped preorder concepts that are subject to truly uncontrollable delays, like Alden.

I check in with you guys every day, and sometimes multiple times a day. I'll work to be more conscious of PM's here, and I'm the only person with access to this account, so you'll always have a way to communicate with me directly.

 

[Staxxx1]

Thank you Mike.
Just placed a small order today.

 

[apolloali]

Honestly speaking, I feel like watching Mike's insta stories for six months changed the way I shopped. I decided to only shop at places that are fairly transparent about where they make their stuff (and be comfortable with occasionally paying full price). I decided I'd rarely give money directly to the fash-fashion places, when so much stock gets cycled through unnecessarily. If I want that kind of stuff, I'll thrift or buy second hand now. And instead fill my closet with stuff I can really stand by. I didn't really know that was an option until I saw how Mike and a few others run their business. It's really cool.

 

[suuteebird]

Now back to pics. Just got my suit trousers back from being hemmed.

 

[peppercorn78]

I have a fair amount of gear from EP (13 shirts, 21 pants, 5 sport coats, 1 boot and 1 trainer). There have been occasions when something needed to be fixed, and Mike and Adele ALWAYS stepped up and addressed everything in a generous manner. Sure there may be times when an issue falls through the cracks and needs to be checked in on, but consider the scale of their operation! That can happen with even the largest of companies.

I know I’m definitely an EP Stan, but that’s only because they’ve earned my, er, ”Stanity” with quality products and service.

 

[M635Guy]

I have no complaints about how Mike and Adele run things. The amount of interaction with their community over the years has been outstanding.

I also don't have the same expectations of a 2 person team that I have when I call Apple support.

That's the thing - the internet has changed our expectations, and considering that Mike and Adele travel a fair bit for the business, have a lot of in and out packages, a zillion emails, all the social/interwebs stuff and raising a young spawn, I get that things aren't always instant. I love everything I have from them, and they've been great. Patience, as they say, is a virtue

 

[avsmusic1]

Grabbed another pair of sandows. That BF deal is bananas

 

[DapperDan08]

Leopards. Wilhelms. A crack den. Must be thanksgiving break.

 

[CanadaCal]

Liked for crack den.

 

[kumizi]

Hi Mike, I'm interested in the Cafe Racer jacket but not sure about sizing. IIRC, we were about the same size. I'm 5'9" 185lbs with a 43" chest. Most of my Epaulet size L shirts are a bit tight in the chest area.

I'm interested in the Cordovan Lightweight Horsehide. From watching the video on your site, I heard you say you ordered the exact same jacket.

Any sizing suggestions would be appreciated. Also, you happen to know approximate lead time right now?

 

[city74]

Hey guys: thank you for all of the supportive comments and the critical ones! I've been at this game for over 10 years, and there's always things that I can do better and processes that we can improve.

As a smaller-scale business, I know that every month is going to bring a handful of issues. An incorrect item might be shipped to a customer. A custom shirt might have the wrong collar. A chino might have a pull in the fabric. This will always be a reality for us, and all that I can do is work to address and remedy the issues when they come up. We've managed to thrive for this decade because we do a pretty good job of that -- although there is always room for improvement and any smart businessperson will do their best to retain loyal clients.

One customer service issue that I'm facing and trying to remedy is the multiple channels of communication that are presently open. We've got email, Styleforum, Instagram, Facebook, and Reddit. Sometimes one customer will contact us on every single channel over a single issue. I do my best to route all of these messages, but it's definitely overwhelming at times. I think we'll look to do some kind of central "ticket" concept through the site in 2019.

Preorders and custom work is a big part of our business, and I've endeavored to both reduce and more accurately quote lead times to reduce frustration on our customers' part. We've moved away from final sale terms on most of our LA-made preorders. And we've simply dropped preorder concepts that are subject to truly uncontrollable delays, like Alden.

I check in with you guys every day, and sometimes multiple times a day. I'll work to be more conscious of PM's here, and I'm the only person with access to this account, so you'll always have a way to communicate with me directly.

Kudos to you for realizing there is a slight issue and being upfront and posting this reply. That alone saved my business