Jamie, While your question is presented in a very polite and respectful manner, I kind of think it's bad form to expect return shipping costs be reimbursable. I don't know of any business that would do this. Also, with Epaulet, their exists a wealth of information related to size and fit, photos are available of all articles and SF is a great resource for information. If you have something that doesn't work for you, I (politely and respectfully) suggest you send it back for refund or exchange, your choice with Epaulet. The return costs are yours. I do not expect free returns at all (in the US or anywhere). I tried my best to frame up my post as a very pure honest question and wanted clarity. I was not looking for a freebie or special treatment. I have just seen posted multiple times in this thread misinformation about Epaulet's return policy and was confused (see Radomkoreanguy's recent comment) Anyway, it is my own damn fault for not emailing Mike and Adele directly and assuming I could get a straight answer from forum members here without assuming. I have done a fair amount of business with the great folks of Epaulet in a small amount of a time and plan on doing a lot more very soon. They provide great service, products and value which is why I think many of us are very passionate about their business which is good. Still we should not jump to conclusions when people ask non-emotional inquiries. And no, I am not "butt hurt", "mad", etc. Lastly, thanks Mike for the clarity.