Went in there today to look for Saphir cream as they advertise it on their website. Asked the guy there if they had any shoe cream and was told (rather dismissively) "no we don't do anything like that here, go back outside along the road there is a cobbler (does he mean Timpsons?), he might be better able to help you". Ok so either their website is lying, or I got the distinct impression he thought I wasn't good enough and couldn't afford anything in his posh shoe shop. I know I look like a student with a backpack but I was dressed in casual-smart wearing my Crockett & Jones Pembrokes. As it happens I'm also looking to get a new pair of shoes, and if I had felt welcome I might have been tempted to browse and buy from them, but I think I'll be going back to buying from C&J's own retail stores in London where I've only had friendly eager to help service. Of course this is only my experience, and you may have a different experience, perhaps if you look older guy in a business suit and tie. And if you are looking for Saphir - don't bother, apparently they don't sell them.