Discussion in 'Classic Menswear' started by Harrydog, Mar 11, 2012.
By the way, the best possible outcome you can get from a PayPal claim is a full refund (including shipping) upon returning the shoes, and that excludes the cost of shipping them back and the customs duties. Try to talk to someone at Leffot to sort it out first, I'm sure they'll help you out.
I agree. Leffot has a sterling reputation on this site, let them earn it/prove it before opening a PayPal or cc dispute. that's the only way you'll get back the ancillary fees (PayPal or a cc company won't be able to get it back for you)
I'm sure it is as simple as calling Leffot. They will take care of you - they pride themselves on good customer service. Mistakes happen, let them make it right.
Well, I have sent the owner an email with all the details earlier today, so he is aware of the situation. Let us see whether he chooses to respond or not.
Edit: He has responded and it seems quite positive. I need to get some clarifications. Will update here once I know.
Over the past couple months I've been hunting on eBay for classic and vintage -- or, if you prefer, used and cheap -- EGs to fit my narrow US 11 size and my limited budget. If anyone is interested I can post a few photos over the next week.
Today, EG for Paul Stuart on the 202 last. A bit boring, but the leather and workmanship is outstanding. (And please excuse the crappy iphone camera.)
PS -- And please let me know if you have narrow US 11s to sell or trade.
I normaly don´t like black wingtips but those were nice. Good buy!
Those are great, glad you were able to find something in your size.
Those cuffs look huge! But I can imagine how they would work since you wear a size 11.
Here is the product on their site, notice how it's described as being on the 202 Last: Leffot has changed the online info from 202 to 82
As others here have said, Steven is fantastic and I'm sure he'll take care of you. Please do let us know the outcome though.
I completely agree that you should get what you ordered. My point was that they are actually quite similar - as per the picture, and because I own both. My point was not that you should keep the wrong product. As others have said, I think Leffot will make it right. Deal with them directly.
I have black chelseas on the 202. I have tried them in the 202 and the 82. I, like you, personally prefer the 202 for the chelsea.
Interpret you guys
Is any of you would like to exchange with my Malvern
It is brand new last 202 in uk9E
Thanks, I didn't mean to sound combative...this is just such a bummer. It would be fine if I was in New York. Now I'll have to shell out some more money to mail the shoes back, there may be duties levied by the US customs, and at the end of the day, I will be at the mercy of Leffot to refund what they deem is right. I feel I should be refunded not only my initial payment of US$1,185 but also the duties I paid in my country, plus the cost of shipping them back. And I should be indemnified from any duties that rise if the US customs detains the parcel on its return. That is exclusively Leffot's problem as it's their mistake.
On a positive note, I got an email from Leffot acknowledging and apologising for the mistake made. And they have offered to refund my payment plus duties and shipping. I just don't know what will happen if the stuff gets stopped in US customs for duties or misplaced enroute (they didn't talk about that).
Until Leffot gets back to me on the issue of who will bear the duties in the US, I will have to reserve judgement on how to proceed.
I am really annoyed with this mess. This 82 Last looks fine from a profile view but when viewed from above it really elongates the foot visually in a most unnatural way. Aaaaargh!
It's possible they may have, luckily my screenshot was taken before they changed it. But I am glad they did so no one else can be misled as I was.
I think you are over reacting. You should have a little patience and try to settle this with Leffot before filing a dispute with Paypal. Plus, the last thing I'd do is run the story up on SF. I've had issues with Leffot's shoes before and all was resolved over some emails.
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