1. In 2018. by way of thanks for being a part of this community, we'll be choosing 16 active members of our community at random to receive a special gift and a gift certificate for one of our affiliate vendors, to represent each of our 16 years.

    Fok and the Styleforum Team

    Dismiss Notice
Dismiss Notice

STYLE. COMMUNITY. GREAT CLOTHING.

Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.

Click Here to join Styleforum's thousands of style enthusiasts today!

Ebay Case. Decide for yourselves.

Discussion in 'Classic Menswear' started by AE7, Apr 12, 2011.

  1. AE7

    AE7 Senior Member

    Messages:
    650
    Likes Received:
    12
    Joined:
    Feb 20, 2010
    I am not sure where to post it.

    I've recently won a Z Zegna suit on American Ebay. Seller is resident in UK, as I am.

    The seller claimed it to be a:


    "Beautiful Italian designer suit.

    New with tags. 84% wool, 16 mohair.

    Purchased for £549.00 for a wedding & never worn due to size.

    Ermenegildo Zegna is reknowned for designing sophisticated, classic suits.

    Happy bidding."



    Now what I received is a damaged suit with rips, holes and stains throughout jacket and pants. To add to that, the suits has a persistent smell of dry cleaning products, the waistband of pants is soiled, the pants tag is discolored. wrinkled, and has a stapler punctured wholes indicative of the dry cleaning service. For some strange reason pants were put in a black garbage bag separately.

    I've contacted a seller and opened an ebay case.

    Now, what is interesting that the seller: 1)escalated this case; 2) claims that the suit was new when she shipped it; 3) will only refund if she receives it in a claimed condition (i.e. new); 4) is leaving for holiday until 24-th of April.

    I am currently awaiting Resolution Center decision. Just wanted to share this issue with you. Will appreciate reaction. Let me know if I should post it in a different thread/subforum.


    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
     


  2. Ich_Dien

    Ich_Dien Distinguished Member

    Messages:
    6,149
    Likes Received:
    755
    Joined:
    Oct 8, 2007
    Location:
    Venezia, Italy
    Looks quite evidently used.
     


  3. zjpj83

    zjpj83 Distinguished Member

    Messages:
    9,464
    Likes Received:
    14
    Joined:
    Oct 25, 2004
    "New with tags" WTF?
     


  4. lovelux2010

    lovelux2010 Senior Member

    Messages:
    535
    Likes Received:
    9
    Joined:
    Aug 16, 2010
    i would send this link to Ebay - perhaps they'll move on the resolution a bit faster..
     


  5. Klobber

    Klobber Distinguished Member

    Messages:
    2,272
    Likes Received:
    88
    Joined:
    Dec 3, 2010
    Location:
    San Francisco
    I would be too kind to suggest that perhaps the seller sent the wrong suit. You should win your case with ease.
     


  6. alphaO888

    alphaO888 Senior Member

    Messages:
    176
    Likes Received:
    0
    Joined:
    Aug 17, 2010
    Location:
    New York City
    This is when being a "VIP" member of paypal comes in handy. They're probably going to rule in your favor. Everything will be based upon your word vs hers and they'll look at history, etc. But I wouldn't be surprised if they made her refund you after you ship back the damaged suit.
     


  7. Nicola

    Nicola Distinguished Member

    Messages:
    2,952
    Likes Received:
    43
    Joined:
    Feb 1, 2009

    Purchased for £549.00 for a wedding & never worn due to size.


    she shipped it;


    She bought a suit that didn't fit? Smells even before you received it
     


  8. Icehawk

    Icehawk Senior Member

    Messages:
    627
    Likes Received:
    2
    Joined:
    Nov 12, 2009
    Clearly that's NWT, you must be blind!


    Damn, that sucks good luck with your PP claim - if you did payment via CC through Paypal you have that option as well.
     


  9. pebblegrain

    pebblegrain Distinguished Member

    Messages:
    2,215
    Likes Received:
    49
    Joined:
    Jan 24, 2010
    Location:
    USA
    don't tell us. tell ebay.
     


  10. taxgenius

    taxgenius Distinguished Member

    Messages:
    4,920
    Likes Received:
    333
    Joined:
    Mar 23, 2007
    i would send this link to Ebay - perhaps they'll move on the resolution a bit faster..

    +1
     


  11. AE7

    AE7 Senior Member

    Messages:
    650
    Likes Received:
    12
    Joined:
    Feb 20, 2010
    Thanks guys! I am surprised with the reaction of the seller - instead of admitting the fault, she (the PayPal recipient is a woman, the ebay user id is unisex) insists that the suit is (was) new and escalates the case herself. I can foresee the possibility that the seller will claim that I damaged the suit. Now the PayPal does not allow me to open a case because I have already opened an Ebay case. I also would like to be refunded for a return post, but under Ebay protection policies, these costs are not covered as far as I understood them. Will post back once I receive a reply from Ebay.
    i would send this link to Ebay - perhaps they'll move on the resolution a bit faster..
    +1
    I've called Ebay customer support and they told me just to wait for the Resolution Center decision (within 72 hours). I would love to send the link and/or the pictures but I dont know the address - I guess if I send it to general ebay email I would be attended to by the end of this century, although I might be wrong.
     


  12. prady

    prady Active Member

    Messages:
    32
    Likes Received:
    0
    Joined:
    Apr 12, 2011
    Its a easy win... ebay will rule in ur favor...
     


  13. Nataku

    Nataku Distinguished Member

    Messages:
    8,711
    Likes Received:
    10,760
    Joined:
    Nov 10, 2006
    Location:
    Land of 10,000 Lakes
    This is awful. It's sellers like this who ruin it for the rest of us.... [​IMG]
     


  14. othertravel

    othertravel Distinguished Member

    Messages:
    6,085
    Likes Received:
    1,009
    Joined:
    Feb 9, 2011
    I just tracked down the original ebay listing. The photos of the suit is from a very far perspective. And the trousers can't be seen easily in the pics.
     


  15. grimslade

    grimslade Stylish Dinosaur

    Messages:
    10,876
    Likes Received:
    38
    Joined:
    Mar 31, 2006
    Location:
    Back in Black
    Link to original auction?
     


Share This Page

Styleforum is proudly sponsored by