Ebay Case. Decide for yourselves.

Discussion in 'Classic Menswear' started by AE7, Apr 12, 2011.

  1. AE7

    AE7 Senior member

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    I am not sure where to post it.

    I've recently won a Z Zegna suit on American Ebay. Seller is resident in UK, as I am.

    The seller claimed it to be a:


    "Beautiful Italian designer suit.

    New with tags. 84% wool, 16 mohair.

    Purchased for £549.00 for a wedding & never worn due to size.

    Ermenegildo Zegna is reknowned for designing sophisticated, classic suits.

    Happy bidding."



    Now what I received is a damaged suit with rips, holes and stains throughout jacket and pants. To add to that, the suits has a persistent smell of dry cleaning products, the waistband of pants is soiled, the pants tag is discolored. wrinkled, and has a stapler punctured wholes indicative of the dry cleaning service. For some strange reason pants were put in a black garbage bag separately.

    I've contacted a seller and opened an ebay case.

    Now, what is interesting that the seller: 1)escalated this case; 2) claims that the suit was new when she shipped it; 3) will only refund if she receives it in a claimed condition (i.e. new); 4) is leaving for holiday until 24-th of April.

    I am currently awaiting Resolution Center decision. Just wanted to share this issue with you. Will appreciate reaction. Let me know if I should post it in a different thread/subforum.


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  2. Ich_Dien

    Ich_Dien Senior member

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    Looks quite evidently used.
     


  3. zjpj83

    zjpj83 Senior member

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    "New with tags" WTF?
     


  4. lovelux2010

    lovelux2010 Senior member

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    i would send this link to Ebay - perhaps they'll move on the resolution a bit faster..
     


  5. Klobber

    Klobber Senior member

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    I would be too kind to suggest that perhaps the seller sent the wrong suit. You should win your case with ease.
     


  6. alphaO888

    alphaO888 Senior member

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    This is when being a "VIP" member of paypal comes in handy. They're probably going to rule in your favor. Everything will be based upon your word vs hers and they'll look at history, etc. But I wouldn't be surprised if they made her refund you after you ship back the damaged suit.
     


  7. Nicola

    Nicola Senior member

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    Purchased for £549.00 for a wedding & never worn due to size.


    she shipped it;


    She bought a suit that didn't fit? Smells even before you received it
     


  8. Icehawk

    Icehawk Senior member

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    Clearly that's NWT, you must be blind!


    Damn, that sucks good luck with your PP claim - if you did payment via CC through Paypal you have that option as well.
     


  9. pebblegrain

    pebblegrain Senior member

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    don't tell us. tell ebay.
     


  10. taxgenius

    taxgenius Senior member

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    i would send this link to Ebay - perhaps they'll move on the resolution a bit faster..

    +1
     


  11. AE7

    AE7 Senior member

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    Thanks guys! I am surprised with the reaction of the seller - instead of admitting the fault, she (the PayPal recipient is a woman, the ebay user id is unisex) insists that the suit is (was) new and escalates the case herself. I can foresee the possibility that the seller will claim that I damaged the suit. Now the PayPal does not allow me to open a case because I have already opened an Ebay case. I also would like to be refunded for a return post, but under Ebay protection policies, these costs are not covered as far as I understood them. Will post back once I receive a reply from Ebay.
    i would send this link to Ebay - perhaps they'll move on the resolution a bit faster..
    +1
    I've called Ebay customer support and they told me just to wait for the Resolution Center decision (within 72 hours). I would love to send the link and/or the pictures but I dont know the address - I guess if I send it to general ebay email I would be attended to by the end of this century, although I might be wrong.
     


  12. prady

    prady Active Member

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    Its a easy win... ebay will rule in ur favor...
     


  13. Nataku

    Nataku Senior member

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    This is awful. It's sellers like this who ruin it for the rest of us.... [​IMG]
     


  14. othertravel

    othertravel Senior member

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    I just tracked down the original ebay listing. The photos of the suit is from a very far perspective. And the trousers can't be seen easily in the pics.
     


  15. grimslade

    grimslade Senior member

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    Link to original auction?
     


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