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Dry cleaner faded my tie - advice?

Discussion in 'Classic Menswear' started by harry2quinn, Feb 10, 2011.

  1. harry2quinn

    harry2quinn Senior member

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    Chicago, IL
    I got a couple of smears of whipped cream on my Marinella 7-fold the first time I wore it [​IMG]. They manifested as dark spots and wouldn't go away. I dabbed it with water immediately (without much luck) and took it in to my dry cleaner within a day. She's already called me picky, but I still had to ask if she could be particularly careful with this one. Went back a week later to pick it up, and one spot was gone, but the other was untouched. Thinking that perhaps they hadn't noticed it, I asked if they could try again. "We can do our best" "That's fine - it'll be nice if you could get it out, I won't hold you to it." And when I went in today, the spot had faded a little. I was happy with that. What I was unhappy with was the color in the entire part of the tie had bled away and faded very clearly. When the spot was noticeable from 12 inches away, this was much more obvious. When I asked for a do-over, I assumed that it may not get much better but not that they'd make it unwearable. I didn't ask for the cost of the tie or anything - after all, I had stained it in the first place. But on principle, I asked for the $3.95 I paid to get it cleaned - because I paid for a service which was not rendered. I didn't actually care about the four freaking dollars. She scoffed and offered 50% back because they took out one spot. I stared at her for a second, told her not to worry about it, and walked out. *** Anyway. Any advice on what I can do about it? Let's just say with losing my favorite scarf on a plane a month ago, a shitty New Year's eve, and my boss getting mad at me in early January as well, it was a couple of weeks of rather bad luck.
     
  2. alliswell

    alliswell Senior member

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    Let it go. Go to Malford and buy a new tie. Next time send the tie to Tiecrafters.
     
  3. Mr. Lee

    Mr. Lee Senior member

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    Where I am now, idn't it?
    1. Sue in small claims court.
    2. Find a new cleaner.
    3. Always assume a dry cleaner will wreck a tie. I have read about an outfit called "Tiecrafters" that is supposed to be good. I think they have a minimum of 3 ties. Personally, I tuck my tie into my shirt whenever I eat. If it gets stained, I assume it's shot.
     
  4. deveandepot1

    deveandepot1 Senior member

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    Let it go. Go to Malford and buy a new tie. Next time send the tie to Tiecrafters.

    +1
     
  5. harry2quinn

    harry2quinn Senior member

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    1. Sue in small claims court. 2. Find a new cleaner. 3. Always assume a dry cleaner will wreck a tie. I have read about an outfit called "Tiecrafters" that is supposed to be good. I think they have a minimum of 3 ties. Personally, I tuck my tie into my shirt whenever I eat. If it gets stained, I assume it's shot.
    My sister told me to do the small claims thing as well. I'm not planning on it because a) I don't want to be that guy who asks the court for $175 for a freaking tie - seems normal in SF-land, but it's outrageous to any normal person, and b) this wouldn't have happened without my stain to begin with and c) I always did consider there to be some small risk in taking something to a 3rd party and d) I feel wrong asking someone who's making a living to pay me back an amount that is much more significant to her than it is to me. Wish I'd known about tiecrafters.com. I'll keep that in mind. And I usually flip the tie over my shoulder... I think it might have slipped off when I was standing up.
     
  6. k4lnamja

    k4lnamja Senior member

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    Let it go. Go to Malford and buy a new tie. Next time send the tie to Tiecrafters.

    I dont see how Tiecrafters can do that much of a better job than a good cleaners. Can you share info?
     
  7. sartorialism

    sartorialism Senior member

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    I dont see how Tiecrafters can do that much of a better job than a good cleaners. Can you share info?

    Tiecrafters works miracles. Dry cleaners: tie suicide. Tiecrafters: Tie resurrection.
     
  8. harry2quinn

    harry2quinn Senior member

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    Tiecrafters works miracles. Dry cleaners: tie suicide. Tiecrafters: Tie resurrection.

    Think it's worth sending in anyway? I don't wear ties often so the 4-tie minimum might be hard, but I could just stick it in the closet for the time being until I manage to set aside enough ties to send in.
     
  9. sartorialism

    sartorialism Senior member

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    Think it's worth sending in anyway? I don't wear ties often so the 4-tie minimum might be hard, but I could just stick it in the closet for the time being until I manage to set aside enough ties to send in.

    It might be too late. Faded is faded"”I doubt they'll redie the ties. But had you sent it in in the first place, they'd have fixed it. I trade with TC all the time"”I send in a few ties, they fix and return them, I send a few more ties, they fix and return them, back and forth forever. God bless them. But it can be costly, so make sure the tie is worth fixing...
     
  10. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    Let it go. Go to Malford and buy a new tie. Next time send the tie to Tiecrafters.

    Yep, this. Throw it on the bay to recoup some losses. List it as a damaged blue Ben Silver tie to get maximum hit rates.
     
  11. NORE

    NORE Senior member

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    Back On Here
    I see you've^ reached the snark phase. Don't ask what teh next phase is [​IMG]
     
  12. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    I see you've^ reached the snark phase. Don't ask what teh next phase is [​IMG]

    Senior members seem to get teh ban or teh disappear at around 10k poasts. tic toc, doc...
     
  13. harry2quinn

    harry2quinn Senior member

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    *As the funeral march plays*

    Redmulticolorflakes nee Marinella
    He smelled the sweet taste of freedom and glory but once. Alas, the taste of nectar was laced with poison, and when he was rushed to the shaman malpractice prevailed. The good die young, but the best die infants.

    In memoriam
    Aug 2010 - Jan 2011



    [​IMG]
    [​IMG]
     
  14. stubloom

    stubloom Senior member

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    Let me make a couple of points: 1. All Marinella seven fold ties are silk. 2. Whipped cream contains oil. 3. All oil-based stains manifest themselves as darker spots relative to the existing background color. 4. Water cannot emulsify an oil-based stain. Water (or any water-based liquid such as club soda, white wine, etc.) just spreads the stain to a wider area. 5. Wiping or rubbing the stain with water will "pull" the color from any dark colored silk tie. The damage caused by wiping or rubbing (i.e., the color loss) may not be noticeable before cleaning but will be after the dark oil-based stain has been emulsified by the dry cleaner's solvent or fluid. 6. Your first encounter with the cleaner should have lead you to the immediate conclusion that you were at the wrong place (you had to ask them to exercise care and they only charge $3.95 for a silk tie). Without knowing anything about the technical skills of that specific cleaner and without hearing that cleaner's version of the "facts", it's not possible to pass judgement as to fault. What is clear is that you bear some responsibility for your own predicament: a. You attempted to remove an oil-based stain with water and you probably "pulled" some of the underlying dye when you wiped or rubbed the stain in the process of applying the water. b. You took your Marinella tie to a cleaner that charges $3.95 for a silk tie. I'll go out on a limb and say that a cleaner whose price structure is such that they only charge $3.95 for a silk tie is unlikely to have the necessary skills to return that tie to you in pristine condition. For further information on this subject.... Blog post: Stain mishaps: Do's and don'ts http://ravefabricare.com/true-quality-cleaning/2010/6/2/stain-mishaps-do's-and-don'ts.aspx Blog post: Cleaning and restoring your silk ties http://ravefabricare.com/true-qualit...silk-ties.aspx
     
  15. harry2quinn

    harry2quinn Senior member

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    Let me make a couple of points: 1. All Marinella seven fold ties are silk. 2. Whipped cream contains oil. 3. All oil-based stains manifest themselves as darker spots relative to the existing background color. 4. Water cannot emulsify an oil-based stain. Water (or any water-based liquid such as club soda, white wine, etc.) just spreads the stain to a wider area. 5. Wiping or rubbing the stain with water will "pull" the color from any dark colored silk tie. The damage caused by wiping or rubbing (i.e., the color loss) may not be noticeable before cleaning but will be after the dark oil-based stain has been emulsified by the dry cleaner's solvent or fluid. 6. Your first encounter with the cleaner should have lead you to the immediate conclusion that you were at the wrong place (you had to ask them to exercise care and they only charge $3.95 for a silk tie). Without knowing anything about the technical skills of that specific cleaner and without hearing that cleaner's version of the "facts", it's not possible to pass judgement as to fault. What is clear is that you bear some responsibility for your own predicament: a. You attempted to remove an oil-based stain with water and you probably "pulled" some of the underlying dye when you wiped or rubbed the stain in the process of applying the water. b. You took your Marinella tie to a cleaner that charges $3.95 for a silk tie. I'll go out on a limb and say that a cleaner whose price structure is such that they only charge $3.95 for a silk tie is unlikely to have the necessary skills to return that tie to you in pristine condition. For further information on this subject.... Blog post: Stain mishaps: Do's and don'ts http://ravefabricare.com/true-quality-cleaning/2010/6/2/stain-mishaps-do's-and-don'ts.aspx Blog post: Cleaning and restoring your silk ties http://ravefabricare.com/true-qualit...silk-ties.aspx
    I appreciate the post... but to be frank your positioning is that your points are common sense, and not all of them are. For example, I didn't exactly know that wiping the stain with a damp napkin is a bad thing to do. When there is a stain, this is simply the first reaction. Never said I was free of blame. To the contrary, this is exactly the reason I didn't ask for restitution. I was only pissed about their lack of reason in not stopping to think about the reason behind trying again - that it was supposed to make things better than worse, then acting like they did nothing wrong. Finally, a dry cleaner charging $4-5 for a tie is pretty standard. Of course, if I had known about Tiecrafters at the time, it would have been a different story. Again, a point I agreed with previously. I'll admit I do need to read up on those links. Thanks.
     
  16. tazmaniac

    tazmaniac Senior member

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    You never attempt to remove a stain on a tie with anything yourself, let alone water. I'd say that could be considered common knowledge, especially in SF-land
     
  17. GBR

    GBR Senior member

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    The service was rendered and you should not think of demanding your money back. You asked them to try to remove a stain which did not readily come out - their selected method was such that the tie was damaged - as long as it was not a negligent endeavour trying to clean such an obstinate stain is done at your risk.

    let it go and move on - too much time has been wasted on this matter already.
     
  18. stubloom

    stubloom Senior member

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    In my previous comment, I failed to address the issue of payment for the "service provided".

    I think that the cleaner involved, armed with the knowledge that they don't have the in-house technical skills necessary to handle expensive silk ties, should have just refunded the cost. After all, why make an enemy of a client for $4.00 -- even if that cleaner believed that the request was "unreasonable".

    The other side of the coin is where the cleaner has the technical skills to remove the stains, has expended more labor on the garment that they could possibly recover in service charges, has done a great job but the client finds some minor spot that could not be removed --- and then refuses to pay for the work performed.

    It happens all the time. Here's an example:

    A lady spilt red wine on an off-white St John wool jacket. The waiter at the restaurant told her to immediately treat the areas of the splash with white wine (which according to that expert on stain removal was the "antidote" to red wine). Next day, she called the local St John boutique who referred her to me. We removed every trace of the wine splash with the exception of one small spot in the waist area which we were able to lighten significantly but, somehow, defied all our attempts at complete removal using safe methods. We charged our regular price plus $15 as an additional charge for the extensive labor involved. Even that price didn't come close to covering our labor investment in the garment.

    When she came in to pick up the garment, she examined every square inch of the jacket, found the one spot that was significantly lightened but not completely removed, declared that she could not possibly wear the garment with that remaining "stain" again, and refused to pay because the St John store had told her that we "performed miracles". I explained that the garment was perfectly wearable, that we'd done everything possible, that the spot was barely noticeable, that no one would know it's there except for her, and that I expected to be compensated for our skills. At that point, she grabbed the jacket and walked out the door, mumbling something about "reporting me to the manager at St. John".

    Think that that scenario is rare? It happens at least 20 or 30 times a year.

    Dry cleaners who bring skills to the table ought to be compensated for their services, just like any other professional. If, on the other hand, the dry cleaner merely takes your garment, loads it into a dry cleaning machine, presses the start button and prays for the best possible outcome.......
     
  19. harry2quinn

    harry2quinn Senior member

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    Dry cleaners who bring skills to the table ought to be compensated for their services, just like any other professional. If, on the other hand, the dry cleaner merely takes your garment, loads it into a dry cleaning machine, presses the start button and prays for the best possible outcome.......

    I could not agree more.

    Again, as I mentioned, I said I couldn't hold them to removing every stain - I'd just have appreciated it if they could try again.

    The only reason I brought up the money at all was that the end result was without a doubt far worse than when I had taken it in. And they said to the effect of 'sometimes this can happen when we try'. To me that sounds like the incompetence (at least on the part of the person she outsourced it to) you described in your last sentence. Looks like they treated the area with some chemicals, which took away some of the stain but faded the hues in the couple of square inches surrounding it.

    I would have NEVER dreamed of asking for my money back if the spot hadn't faded completely - only because the tie had a flaw when I brought it in, and they made it unwearable.

    To the other poster above - no, to me, that is not services rendered.
     
  20. stubloom

    stubloom Senior member

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    harry2quinn:

    I agree, the appropriate level of PROFESSIONAL service was not rendered. I think the dry cleaner mishandled both aspects of the transaction: the quality of product and the quality of service.

    They didn't have the technical skill to handle the quality of product. They could have tried to compensate for the poor quality of product by handling the quality of service better.
     

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