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Dispute CC Charge?

Discussion in 'Social Life, Food & Drink, Travel' started by Joffrey, Dec 20, 2006.

  1. Joffrey

    Joffrey Senior member

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    Went to a bar in baltimore last weekend. Bought a bunch of 'premium' drinks (Stella's, Guinness', GG & Cranberry) and received a $0.41 tab. Me and my friends figured it was a mistake or the bartender was gay and didn't argue with it and left a large tip. Last night I was looking through my CC charges and found a $49.15 charge which sounds like I should've been originally charged (including my tip). However I'm a little miffed they would switch the charge on me behind my back and am considering calling them to have it removed (the bartender could've told me he miss charged me as I remained at the place for another 10minutes and they weren't busy).

    Thoughts?
     
  2. aybojs

    aybojs Senior member

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    I'm a little confused. Did the 41 cent thing show up on the receipt as given to you while physically in the bar, or was it a charge that came up on your online statement a day or two after? If it's the latter, it's standard practice to preauthorize the card to make sure it can cover the eventual bill, with the proper charges (with gratuity added in) only showing in full days after.

    How many drinks did you get and how much did you tip? At least based on the bar I work at, $50 seems pretty much in line with how much a round or two (depending on the number of people) would cost for premium drinks at $6-8 a pop, with a 15-20% tip counted in (e.g. 49 = 7 drinks at $6 each plus a $7 tip). Your post also suggests that you agree that the charge seems appropriate. So why would you want to dispute a charge that seems to be in line with what you purchased?

    Basically, if it really, really concerns you (and I don't think it should from how I've interpreted your comments), you might find it worthwhile to stop by during the day and just ask a manager if it would be possible to see an itemized receipt for your tab because you were confused about how it showed up on your card. If it's at least a decently organized bar, it should be possible, albeit time-consuming, to pull at least your total authorized bill from old records. However, definitely don't show up with an accusatory attitude or come out asking for the charges to be removed. That will instantly lump you with the many people trying to scam free stuff, and possibly put you on a shitlist of sorts if you plan on being a regular at that bar.
     
  3. Alter

    Alter Senior member

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    Me and my friends figured it was a mistake or the bartender was gay and didn't argue with it and left a large tab.
    I have read the quoted sentence above around 10 times now and I seem to have less and less understanding each time.
     
  4. tiecollector

    tiecollector Senior member

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    Me and my friends figured it was a mistake or the bartender was gay and didn't argue with it and left a large tab.

    Did you mean to say you left a large "tip"? Basically, the cc company, amex especially, will refund you if you think there is any discrepancy. I did this last month with a sandwich shop who said my charge didn't go through and made me pay with cash. I just called them up and they gave me my $10 bucks no questions. I think amex lets you claim like $2k a year or something like that.

    If you got a receipt and it said $0.41 then definitely complain to the cc company. If you didn't get a receipt and the charge sounds about right, then you have the option of complaining to the cc company.
     
  5. Joffrey

    Joffrey Senior member

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    I meant to say the $0.41 total was on the bill I signed. While the $49.15 was on my CC statement. I got two Stellas, 4 Guinesses and 2 Cranbery-vodkas, which comes to about $5/drink and the nice tip I left due to the initial lower total. The only reason I want to get my $40 back is because the thought of paying so little for all those drinks made my night. And now its gone [​IMG]
     
  6. tiecollector

    tiecollector Senior member

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    I meant to say the $0.41 total was on the bill I signed. While the $49.15 was on my CC statement. I got two Stellas, 4 Guinesses and 2 Cranbery-vodkas, which comes to about $5/drink and the nice tip I left due to the initial lower total. The only reason I want to get my $40 back is because the thought of paying so little for all those drinks made my night. And now its gone [​IMG]

    Call the CC company then. If that is what you signed then that is the price, if I were drunk I prolly wouldn't say anything either since you prolly got shafted on weak drinks anyways. You left a big tip so whatever, their mistake.
     
  7. aybojs

    aybojs Senior member

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    So basically you are just trying to get free stuff. Maybe you might get lucky and have a manager lazy enough to just throw out a comp without checking, but for the most part, as long as they can pull a list of what you consumed and a list of drink prices, you really don't have a leg to stand on. Either way, if just for the sake of karma, please don't stoop to this just because you want free drinks.
     
  8. Vintage Gent

    Vintage Gent Senior member

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    Don't dispute it. You've as much as admitted that that sum represents what you should have paid. The fact that you didn't speak up when confronted with the erroneous bill in the first place speaks volumes. You walked out of the bar that night, knowing that you didn't pay what you should have, if only because of an honest screw-up. To my mind, it's morally equivalent to theft.
     
  9. tiecollector

    tiecollector Senior member

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    So basically you are just trying to get free stuff. Maybe you might get lucky and have a manager lazy enough to just throw out a comp without checking, but for the most part, as long as they can pull a list of what you consumed and a list of drink prices, you really don't have a leg to stand on. Either way, if just for the sake of karma, please don't stoop to this just because you want free drinks.

    The cc company won't care, and it was the bar's mistake. Had they accidentally charged you $491.50 on accident, I'm sure they'd clear that up for you asap. He left a large tip, the bartender was paid, the house is only out a couple of bucks worth of booze.
     
  10. Joffrey

    Joffrey Senior member

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    Just got off the phone with the card company. Seems like its gonna take a while to have this resolved. Not worth the trouble for a relatively small sum, however Im still going thru with it. Thanks for the input!
     
  11. sho'nuff

    sho'nuff Senior member

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    this is how i understand it:

    you purchased 49.15 dollars worth of drinks.

    bar accidentally charged you .49 dollars on your receipt.

    you paid the .49 with your c.c. And left a 40 dollar tip cash.

    days later via phone/online found out they fixed the charge and charged your c.c. 49.15 the correct amount.

    now you are having to pay the correct amount on c.c. BUT also lost out on the $40 tip you left due to the small bill initially.

    so since you left the 40 dollars you believe the corrected c.c. charge should be reversed.

    ok,
    yes, you are correct. you have a right to the reversal due to the bar's mistake in charging you the incorrect amount resulting in your response of a large tip which would have been diffferent in the case they charged you correctly in the first place.
    i dont think you did anything wrong, rather this is similar to fraud on the bar's part (although they probably did it by accident, but still)


    i did go to a restaurant once and they charged me 1 dollar on the receipt which i paid with my c.c.
    in a couple of days i saw my c.c. account online and they had changed the amount to 11 dollars ( the correct amount) even though i SIGNED the slip stating 1 dollar amount owed.
    luckily this was not a restaurant where you would normally tip, but if i had felt GOOD VIBRATIONS and GENEROUS that day and left a 10 dollar tip cash on table for them, and found this out later, i would DEFINITELY call the c.c. company and/or the restaurant manager and explain what happened.
    to me small money but still principle is the business does have to take accountability for negligent mistakes like that to inconvenience the customer.
     
  12. tiecollector

    tiecollector Senior member

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    My tailor said he stopped taking Amex because some guy called Amex saying he returned the $700 suit and my tailor didn't refund the money. Amex backcharged him $700 for the suit that the guy never returned. Never heard my tailor swear but during this story the expletives were flying as easily as a native English speaker.
     
  13. Quirk

    Quirk Senior member

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    Personally, I'd have them adjust the total charge to reflect the proper drink charge, plus a tip of about 12-15% (less than normal, due to the bartender's error and the resulting inconvenience). That's assuming the generous tip was included in the bill. If the generous tip was in cash, that makes it more complicated, I guess...
     
  14. sho'nuff

    sho'nuff Senior member

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    My tailor said he stopped taking Amex because some guy called Amex saying he returned the $700 suit and my tailor didn't refund the money. Amex backcharged him $700 for the suit that the guy never returned. Never heard my tailor swear but during this story the expletives were flying as easily as a native English speaker.

    this really scares me. how is it any merchant able to conduct any kind of business if these things are easily done by a fraudulent buyer? i am wondering why amex did not investigate this any further.
     
  15. Joffrey

    Joffrey Senior member

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    The company is looking into reimbursing me a little less than $40. I forgot the exact amount of the tip (the receipt I have only has the total and not the tip amount, I should remember to write the tip amount and total on BOTH receipt copies next time) so I told them I probably rounded up $.41 total, $9.59 tip.
     
  16. aybojs

    aybojs Senior member

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    Wow, this is really sleazy. It's pretty clear you knew you were substantially undercharged, tried to take advantage of an innocent mistake, and are reacting poorly when reality set in and you found yourself actually having to pay what you should have been charged. As VintageGent says, you clearly knew you were trying to score free drinks off the bar by not questioning a bill that any reasonable person would realize was the product of an unintentional error (had the bartender really been trying to hook you up, he would have confirmed so and let the bill stand had you questioned it). I know drinking at bars is expensive and that getting a good deal is always nice, but to come in here and expect people to support you in throwing a fit and making yourself act the victim in a case where you're quite clearly trying to rip off an establishment is just a depressing spectacle to watch. Hopefully the bar won't just roll over and take the scam you're trying to pull.
     
  17. Joffrey

    Joffrey Senior member

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    UNfortunately for you, I signed the receipt stating "I Agree to pay above total according to my card issuer agreement". The total had the original $.41 charge and my tip plus the total of that. And I gave it to the bartender who picked it up and finished his work. My friends and did not run out of the bar at that moment. We sat back down at a table a few feet from the bar and finished our drink and then left. I find it hard to believe some of you here agree with an establishment changing their charge on your credit card behind you back. That's essentially why I'm disputing it.
     
  18. tiecollector

    tiecollector Senior member

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    A business can't change the amount on the receipt. Had they called to verify then it would be a different story, I've been stiffed at so many places, paying $7 for a drink with $0.20 worth of booze in it that I'd be damned if a bar got an extra penny from me.
     
  19. EL72

    EL72 Senior member

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    UNfortunately for you, I signed the receipt stating "I Agree to pay above total according to my card issuer agreement". The total had the original $.41 charge and my tip plus the total of that. And I gave it to the bartender who picked it up and finished his work. My friends and did not run out of the bar at that moment. We sat back down at a table a few feet from the bar and finished our drink and then left. I find it hard to believe some of you here agree with an establishment changing their charge on your credit card behind you back. That's essentially why I'm disputing it.

    There is a difference between your legal responsibility i.e. to pay the $.41 and leave and your ethical or moral responsibility to pay what you consumed. Did it ever occur to you that the waiter who made the error would get in trouble with his employer?

    I agree with VG and aybojs that your whining about this now to the cc company is really in bad taste after your unethical decision to leave the restaurant knowing they undercharged you.
     
  20. mose

    mose Active Member

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    Wow, this is really sleazy. It's pretty clear you knew you were substantially undercharged, tried to take advantage of an innocent mistake, and are reacting poorly when reality set in and you found yourself actually having to pay what you should have been charged. As VintageGent says, you clearly knew you were trying to score free drinks off the bar by not questioning a bill that any reasonable person would realize was the product of an unintentional error (had the bartender really been trying to hook you up, he would have confirmed so and let the bill stand had you questioned it). I know drinking at bars is expensive and that getting a good deal is always nice, but to come in here and expect people to support you in throwing a fit and making yourself act the victim in a case where you're quite clearly trying to rip off an establishment is just a depressing spectacle to watch. Hopefully the bar won't just roll over and take the scam you're trying to pull.

    i'm sorry, but what is sleazy?

    IMO, changing a charge once a receipt has already been issued is what is sleazy.
     

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