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Disgusting treatment at Louis Vuitton

Discussion in 'Classic Menswear' started by PHV, Dec 28, 2004.

  1. PHV

    PHV Senior member

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  2. minimal

    minimal Senior member

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    You should write to their corporate headquarters and complain: the person/department to write to is probably listed on their website under "contact us".

    Hiring unattractive personnel is hardly a crime, and its mention only detracts from the legitimate complaint in your post.

    I generally don't shop at places that other forum members complain about (assuming their grievances sound reasonable). I actually *enjoy* walking past the store, as I'm reminded of the complaint post and thinking of the $ I'm *not* spending there.

    It's one of the great aspects of this forum: not only are the good shops rewarded with our business, but the bad ones are punished. Almost utopian...
     
  3. mr. magoo

    mr. magoo Senior member

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    The shoe is Bettanin & Venturi, also carried at Barneys in New York.

    I had a very good experience at Giorgio last year. Although they must have a high commission quota given they way they won't leave you alone (as an American I hate that), they were so pleasant, smooth and helpful, I dropped a few thousand dollars and still felt like I was pillaging the store -- which is the sign of a good sales staff.
     
  4. Duveen

    Duveen Senior member

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    My guess is that the 'Italian shoe with a B' with the rope stitching was Stefano Branchini. Check out this link and let us know. I know that I saw Branchini for the first time when I was in Montreal.
     
  5. aybojs

    aybojs Senior member

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    Sorry to hear about that. As another college age guy, I tend to avoid most high-end boutiques in general, since I find that the obnoxious salesmen almost always seem to come from there, as opposed to the department stores.

    I should note, though, that complaining about the appearance of the salesmen and bragging about your money (throwing a $20 away is just retarded, although the middle finger soundedvery satisfying) reek of the same level of snobbishness that you describe. I see where you're coming from, but honestly, if it bothers you, don't do business with the boutique, or write to corporate. Stooping to their level isn't going to help things.
     
  6. dietcookie

    dietcookie Senior member

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    On the other end of the spectrum, i'm 19 like OP and I found the Turnbull Store in Beverly Hills very friendly and easy to shop at.
     
  7. Fabienne

    Fabienne Senior member

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    I had similar bad treatment at the Hermes store in San Francisco about a year ago. The women were frankly vulgar and extremely badly dressed. There must be a reason behind this. However, the Hermes store in Cologne, Germany was pure pleasure.

    When I am in the mood for a little fun, in situations where I am being snobbed, I start talking in French to my husband, and 99% of the time, service greatly improves. Go figure.
     
  8. PHV

    PHV Senior member

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  9. PHV

    PHV Senior member

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    Yes, you're correct. Branchini is the name.
     
  10. PHV

    PHV Senior member

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  11. Fuuma

    Fuuma Senior member

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    Uomo had a bunch of small sizes higher end Prada hand-made (hand-made=my guess from the stitching...) fully canvassed suits on sale (40%) the other day (26), I think you should be able to get at least 40% if you ask, maybe more if they don't sell them. I think they were subcontracted to Belvest which also makes Hermes jackets...

    BTW if you want to experience extremely snotty service try walking into Le château d'Ivoire wearing a t-shirt, jeans and sneakers and see how they talk to you...if they do.
     
  12. Geronimo

    Geronimo Member

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    I do exactly the same thing with my wife. In stores it does work pretty well. I have noticed that in restaurant, especially when ordering the wine, showing that you are a native French speaker does get you much better service.

    I have really a hard time understanding this. My wife told me that speaking in French does give an attitude; "I am French and you are not", something which translates to a US staff as "If you want to be arrogant, I am a natural at that, and you will lose.". Stupid and infantile. But it does work.

    Geronimo
     
  13. Bergdorf Goodwill

    Bergdorf Goodwill Senior member

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    What a terrible thing to happen to someone with such a humble and kind disposition.
     
  14. PHV

    PHV Senior member

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    Don't attempt to judge me. You have no idea what kind of person I am, or how I was even when entering the store.
     
  15. aybojs

    aybojs Senior member

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    Fair enough; I'm not trying to give you a hard time or anything, as I've had similar experiences (though mine haven't been as bad) and definitely agree that you should be pissed off.

    As for the money thing, it's fair to say that pretty much everyone here realizes that clothing is an expensive hobby generally reserved for people with money to throw around. On the other hand, casually dropping the fact that you happened to toss "about a month's salary for [the employee]... in the space of about 5 seconds" is in poor taste. Same for your friend's action. It's not the fact that you're spending a lot of money that's irritating, it's that there is the implication that it gives you some sort of moral/social superiority over others. The security guard clearly was a dick and foolish to treat paying customers that way, but there's an air of condescension that I'm gleaning from your post, which makes it harder to sympathize with your otherwise justified complaint.

    Judging by some of the other posts in this thread, I'm not the only person to get this impression. I'm sorry you got treated so poorly, and you have every reason to be upset, but I think that there are better ways to deal with that kind of treatment. That's all.
     
  16. PHV

    PHV Senior member

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    (PHV @ 28 Dec. 2004, 12:47) Ugliness was not the issue. It was sales people with body odour and umkempt appearances. I cannot apologize for my frirend's actions as they were not mine. I don't think there's been any bragging. When you're spending money at a place like Louis Vuitton, it goes without saying that it is a lot of money, and therefore the service rendered to the customer should reflect that.
    Fair enough; I'm not trying to give you a hard time or anything, as I've had similar experiences (though mine haven't been as bad) and definitely agree that you should be pissed off. Â As for the money thing, it's fair to say that pretty much everyone here realizes that clothing is an expensive hobby generally reserved for people with money to throw around. Â On the other hand, casually dropping the fact that you happened to toss "about a month's salary for [the employee]... in the space of about 5 seconds" is in poor taste. Â Same for your friend's action. Â It's not the fact that you're spending a lot of money that's irritating, it's that there is the implication that it gives you some sort of moral/social superiority over others. Â The security guard clearly was a dick and foolish to treat paying customers that way, but there's an air of condescension that I'm gleaning from your post, which makes it harder to sympathize with your otherwise justified complaint. Judging by some of the other posts in this thread, I'm not the only person to get this impression. Â I'm sorry you got treated so poorly, and you have every reason to be upset, but I think that there are better ways to deal with that kind of treatment. Â That's all.
    Of course my statements were made in a manner of condescension. Snobery from retailers is legendary, which does not make sense. The entire premise of retail, in the high end sector especially is money. When someone looks at you like you crawled out of a trash can it is very demeaning. Since the entire basis of this problem is about money, then I think it is only fair to underscore the fact that someone who is being paid minimum wage is passing a socio economic judgement upon me, when in fact that situation is very ironic. I'm very aware that this type of thinking is very rash, but I'm 19 years old and I'll allow myself a few hot headed testosterone fuled diatribes every now and then. I am not perfect at all, and most of the time I am a very accomodating individual, but really if you could all have seen how bad this was you'd probably at least sympathize a bit. All I can say is that I do not recommend that any of you go there.
     
  17. globetrotter

    globetrotter Senior member

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    (aybojs @ 28 Dec. 2004, 10:16)
    Ugliness was not the issue. It was sales people with body odour and umkempt appearances. I cannot apologize for my frirend's actions as they were not mine. I don't think there's been any bragging. When you're spending money at a place like Louis Vuitton, it goes without saying that it is a lot of money, and therefore the service rendered to the customer should reflect that.
    Fair enough; I'm not trying to give you a hard time or anything, as I've had similar experiences (though mine haven't been as bad) and definitely agree that you should be pissed off. Â As for the money thing, it's fair to say that pretty much everyone here realizes that clothing is an expensive hobby generally reserved for people with money to throw around. Â On the other hand, casually dropping the fact that you happened to toss "about a month's salary for [the employee]... in the space of about 5 seconds" is in poor taste. Â Same for your friend's action. Â It's not the fact that you're spending a lot of money that's irritating, it's that there is the implication that it gives you some sort of moral/social superiority over others. Â The security guard clearly was a dick and foolish to treat paying customers that way, but there's an air of condescension that I'm gleaning from your post, which makes it harder to sympathize with your otherwise justified complaint. Judging by some of the other posts in this thread, I'm not the only person to get this impression. Â I'm sorry you got treated so poorly, and you have every reason to be upset, but I think that there are better ways to deal with that kind of treatment. Â That's all.
    Of course my statements were made in a manner of condescension. Snobery from retailers is legendary, which does not make sense. The entire premise of retail, in the high end sector especially is money. When someone looks at you like you crawled out of a trash can it is very demeaning. Since the entire basis of this problem is about money, then I think it is only fair to underscore the fact that someone who is being paid minimum wage is passing a socio economic judgement upon me, when in fact that situation is very ironic. I'm very aware that this type of thinking is very rash, but I'm 19 years old and I'll allow myself a few hot headed testosterone fuled diatribes every now and then. I am not perfect at all, and most of the time I am a very accomodating individual, but really if you could all have seen how bad this was you'd probably at least sympathize a bit. All I can say is that I do not recommend that any of you go there.
    what I don't understand is 1. why you spent your money there? 2. why you didn't complain to corporate managment what I would have done would be combine the 2 - have them ring up my bill, show them that I can pay, and then cancel the order and inform the store manager that I am doing it because of how I am being treated.
     
  18. PHV

    PHV Senior member

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  19. Bergdorf Goodwill

    Bergdorf Goodwill Senior member

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    (orbitingio @ 28 Dec. 2004, 09:58) What a terrible thing to happen to someone with such a humble and kind disposition.
    Don't attempt to judge me. You have no idea what kind of person I am, or how I was even when entering the store.
    My apologies good sir, I'm sure that cash was hard-earned and well-deserved.
     
  20. globetrotter

    globetrotter Senior member

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    (globetrotter @ 28 Dec. 2004, 10:35)
    Ugliness was not the issue. It was sales people with body odour and umkempt appearances. I cannot apologize for my frirend's actions as they were not mine. I don't think there's been any bragging. When you're spending money at a place like Louis Vuitton, it goes without saying that it is a lot of money, and therefore the service rendered to the customer should reflect that.
    Fair enough; I'm not trying to give you a hard time or anything, as I've had similar experiences (though mine haven't been as bad) and definitely agree that you should be pissed off. Â As for the money thing, it's fair to say that pretty much everyone here realizes that clothing is an expensive hobby generally reserved for people with money to throw around. Â On the other hand, casually dropping the fact that you happened to toss "about a month's salary for [the employee]... in the space of about 5 seconds" is in poor taste. Â Same for your friend's action. Â It's not the fact that you're spending a lot of money that's irritating, it's that there is the implication that it gives you some sort of moral/social superiority over others. Â The security guard clearly was a dick and foolish to treat paying customers that way, but there's an air of condescension that I'm gleaning from your post, which makes it harder to sympathize with your otherwise justified complaint. Judging by some of the other posts in this thread, I'm not the only person to get this impression. Â I'm sorry you got treated so poorly, and you have every reason to be upset, but I think that there are better ways to deal with that kind of treatment. Â That's all.

    Of course my statements were made in a manner of condescension. Snobery from retailers is legendary, which does not make sense. The entire premise of retail, in the high end sector especially is money. When someone looks at you like you crawled out of a trash can it is very demeaning. Since the entire basis of this problem is about money, then I think it is only fair to underscore the fact that someone who is being paid minimum wage is passing a socio economic judgement upon me, when in fact that situation is very ironic. I'm very aware that this type of thinking is very rash, but I'm 19 years old and I'll allow myself a few hot headed testosterone fuled diatribes every now and then. I am not perfect at all, and most of the time I am a very accomodating individual, but really if you could all have seen how bad this was you'd probably at least sympathize a bit. All I can say is that I do not recommend that any of you go there.

    what I don't understand is 1. why you spent your money there? 2. why you didn't complain to corporate managment what I would have done would be combine the 2 - have them ring up my bill, show them that I can pay, and then cancel the order and inform the store manager that I am doing it because of how I am being treated.
    I am going to be writing the corporate management. Unfortunately my friend's actions certainly taints my own case. I think what people here are missing is that not once did I act in an unreasonable way. It is only in my reflections of the events here that I present a somewhat regrettable and bratty reflection on the issue. I honestly do not see any kind of complaint doing any good, but I can always try. The reason I spent that money there was because there is no Louis Vuitton store in Montreal other than that one, and I won't be leaving the city for at least a month or so.
    PHV, please do not consider it a judgment, but couldn't you have waited to buy something from LV for a month, if you were that upset?
     

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