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Did Burberry just screw me?

BSullivan

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I ordered a made-to-measure sportcoat last week and they submitted they order and just called me to tell me that it was going to be $1395. Now, I will pay that, but I was under the impression that sportcoats off the rack there were $700 or so and that the whole point of the MTM event was to get MTM clothing at off-the-rack or discounted prices. Am I crazy? Should I head over there and make a stink? Am I supposed to haggle in this situation?
 

Chase Hamilton

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Wasn't there any price on the invoice, or written order?



--Chase
 

BSullivan

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No--he said he'd get me a price and said he'd submit the order anyhow. I never signed anything. It's camel hair, side vents, and otherwise nothing special.
 

Chase Hamilton

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Well, if there's no price in writing, and this "agreement" is all verbal, then I would think you can just cancel the order. I don't think Burberry would have any recourse at all...
 

edmorel

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Originally Posted by BSullivan
I ordered a made-to-measure sportcoat last week and they submitted they order and just called me to tell me that it was going to be $1395. Now, I will pay that, but I was under the impression that sportcoats off the rack there were $700 or so and that the whole point of the MTM event was to get MTM clothing at off-the-rack or discounted prices. Am I crazy? Should I head over there and make a stink? Am I supposed to haggle in this situation?

Well, I assume they did not quote you a price when you ordered nor did yuo ask. While the OTR may start at $700 or so and that may have been the event price for MTM, you may have picked a much more expensive fabric. Also, it sounds like you were assuming about the prices at the event, did you ask anyone or see anything that stipulated OTR prices for the MTM?
 

BSullivan

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I am a lawyer, and am aware that there would be no recourse--not too worried about cancelling, just about whether I should.

I asked for the price and the guy said he didn't know, but that it'd be around off the rack prices--that that was the point of the MTM event. I just called him back and he said that the camelhair did it--that it was right up there with cashmere in terms of expense. I told him I was surprised at the cost and that I'd like him to look up similar patterns in alternative fabrics and get back to me.

He just got back to me--$1095 for wool/cotton blend.
 

jasonsun

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Originally Posted by BSullivan
I am a lawyer, and am aware that there would be no recourse--not too worried about cancelling, just about whether I should.

I asked for the price and the guy said he didn't know, but that it'd be around off the rack prices--that that was the point of the MTM event. I just called him back and he said that the camelhair did it--that it was right up there with cashmere in terms of expense. I told him I was surprised at the cost and that I'd like him to look up similar patterns in alternative fabrics and get back to me.

He just got back to me--$1095 for wool/cotton blend.


I think the SA just screwed you over, i mean if i walked into a store and any SA quoted me a price for something, i expect they honor the price tag as a courtesy, maybe manager will and needs to get involved; I'm more of the either happy business or no-business type.
 

mmkn

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Originally Posted by BSullivan
I asked for the price and the guy said he didn't know, but that it'd be around off the rack prices--that that was the point of the MTM event. I just called him back and he said that the camelhair did it--that it was right up there with cashmere in terms of expense.

Although initially the interactions had undertones of bait-and-switch, what you wrote above sounds about right.

When I was doing MTM Giorgio Armani - for the same suit, the price can be anywhere from $6,000 to $20,000. Yep, $20,000, same suit make, except that the fabric had a little sticker on it that said something to effect of "will weave when requested."

- M
 

Jthaeler

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Originally Posted by BSullivan
I ordered a made-to-measure sportcoat last week and they submitted they order and just called me to tell me that it was going to be $1395. Now, I will pay that, but I was under the impression that sportcoats off the rack there were $700 or so and that the whole point of the MTM event was to get MTM clothing at off-the-rack or discounted prices. Am I crazy? Should I head over there and make a stink? Am I supposed to haggle in this situation?

In my experiences MTM has always been more expensive than RTW prices...makes sense if you think about it: the clothes fit better, so they are moe expensive. I would definitely NOT pay that much for a burberry sport coat.
 

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