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Deo Veritas MTM Shirts

Discussion in 'Classic Menswear' started by FlyingMonkey, Feb 9, 2012.

  1. wineaux

    wineaux New Member

    Messages:
    4
    Joined:
    Jul 16, 2013
    Location:
    Alexandria, VA
    Since my review was called into question, I would like to point-out that I discovered DV through the Gentlemen's Gazette (http://www.gentlemansgazette.com/). Sven doesn't rely on third-parties for his reviews, he actually buys everything he reviews. At the time he reviewed the DV shirts, he believed them to be one of the best. So, for $125, I thought I would give DV a try. I am happy.
     
    1 person likes this.
  2. sufa363

    sufa363 Member

    Messages:
    6
    Joined:
    May 14, 2010
    

    Congrats on being able to get your refund, samadhi27. Vinnie, if you are reading, I would appreciate if I could get my money back too. My order number was #100000649, which was placed on 2 November 2012.

    The history of correspondences I referred to in my post above on 5 May 2013, I can forward to you if needed.

    Regards,
     
  3. Vinnie Sikka

    Vinnie Sikka New Member

    Messages:
    4
    Joined:
    Jul 17, 2013
    So, I personally looked into this order and have to refute much of what you've claimed. After you placed your order, our Support team literally went back and forth with you over a long period trying to let you know that your measurements were incorrect. That was the sole reason for the delay. We were never confused with your measurements. They were just wrong. For some reason, your profile was a mix of both body and shirt measurements.

    Traditional body measurements are measured around the circumference of the body whereas shirt measurements are measured across the diameter of an existing shirt. They're totally different. When we asked you to revisit the existing shirt measurements in question (chest, waist, bottom) that we noted looked like body measurements, you simply divided those three measurement values by two. We indicated that this was not correct and would have resulted in a badly fitted shirt (Ex. A 35" body chest measurement does not equal a 17.5" shirt chest measurement).

    When you responded to us for a refund, we indicated that the shirt was finally in production and that you would have it soon. We never heard back from you regarding a refund or if you were satisfied / unsatisfied with the shirt once it was actually received.

    A week back, in response to your post above, I personally extended you an offer to either refund your order or to offer you another shirt to replace the original. We received no response to either.

    We really tried hard from the get go to make this work but for the reasons noted above it just didn't.

    -Vinnie
     
  4. Shirtmaven

    Shirtmaven Senior member Dubiously Honored

    Messages:
    3,336
    Joined:
    Dec 26, 2003
    Location:
    NYC
    

    this sort of the situation is why I will never start up an online MTM shirt business.
    I know that some posters here believe that their MTM shirts fit really well.
    I have seen some of those examples walk through my door. usually they do not fit fit well.

    Vinne.. what are you buying from Egypt?
    Egyptian cotton is grown in Egypt.. not woven there.
    Fabric woven in China is very hit or miss.
    Fabric woven in "Italy" may be woven somewhere else.
    good luck There are nice shirts coming out of HK.
     
  5. Deebee

    Deebee New Member

    Messages:
    3
    Joined:
    Aug 24, 2013
    Just a quick review for anyone considering Deo Veritas. I usually order from ProperCloth or my bespoke tailor in Hong Kong which I usually get to make my suits, both of which I'm happy with. However, I decided to try Deo Veritas after reading about unfused collars.

    Firstly, the shirt arrived with some measurements .75 inches off what I specified.

    As for the standard of construction, the stitching is very rough at about 13 stitches per inch and in many places not straight and not aligned to the pattern of the fabric. Fine dress shirts are usually stitched at 18-20 stitches per inch. Some reviewers claimed that they match the patterns of the fabric well, but on my shirts neither the cuffs nor the yoke match the pattern of the sleeves.

    In addition, they are slow - 29 days from the date I placed my order to the date the order was despatched. This doesn't include the time it was in transit with the courier.

    For $140 you can have shirt made to a much higher standard by storefront tailors like Proper Cloth or in Hong Kong, e.g.. at Lord's. Those tailors also offer a better selection of fabrics, in my opinion.

    Update: I was contacted by someone from Deo Veritas offering to fix the problems with my shirts and do the order again for free. They also explained that they are not a bespoke tailor, but that they spend a lot of time on each order to try to get the right fit for the customer and take into account any special requests. So on the customer service side, quite good in my opinion. If you don't have a prior relationship with a bespoke tailor or you haven't perfected your fit with other online shirt-makers, their offering may work well for you. The quality will be much better than off-the-rack shirts, in any case.
     
    Last edited: Aug 25, 2013
  6. Deebee

    Deebee New Member

    Messages:
    3
    Joined:
    Aug 24, 2013
    Further to the above, an example of their wonky stitching at 13 stitches per inch. For comparison, the darker material at the top is the cuff of a shirt by Lord's, stitched at around 18 SPI.
    Full size: http://img834.imageshack.us/img834/7176/45vr.jpg

    [​IMG]
     
  7. samadhi27

    samadhi27 Senior member

    Messages:
    116
    Joined:
    Jun 19, 2013
    Following up on my comment from several weeks ago -- I was contacted by Vinnie at Deo Veritas about my order. He explained that they had some logistical issues with delivery a few years back, but have now greatly improved on their delivery times. I placed another order with them and this time it came after just a little over 2 weeks -- superb customer service from Vinnie.

    I find it a bit odd that they're not very well-known as a MTM shirtmaker here on SF, as they seem to be quite popular on askandyaboutclothes.
     
  8. 73rebzcar

    73rebzcar New Member

    Messages:
    3
    Joined:
    May 17, 2013
    my bad; meant to post to this thread, so my apology for any confusion in creating a stand-alone post on this same subject...

    ok, let me preface that this is my second posting...guess i enjoy listening (aka reading at these forums) more than speaking (aka posting). i'm not folksy, nor was my one and only posting last summer anything other than experience, something i believe what makes these forums so useful.

    i posses in excess of fifteen (some at the cleaners, so don't want to mislead anyone on an exact number). all have been paid for with personal funds in u. s. dollars. one had a construction/workmanship issue, of which a replacement shirt was provided by the company.

    there is a posting about thread counts. attached are three pics from one of my most recent dv shirts; collar, cuff, and fly-front shirt placket.

    btw, i should note that if you cannot see these pics, all my dv shirts are consistent with the three measurements taken for this posting (collar, cuff, and fly-front placket). while my collar and cuff choices are quite varied, the fly-front placket is my 'default' for all of my deo veritas shirts. hopefully, this conveys the consistency in stitch count i've encountered throughout my various orders, which is 16 stitches per inch.
     
    Last edited: Jan 14, 2014
  9. dstewart1984

    dstewart1984 New Member

    Messages:
    1
    Joined:
    Apr 17, 2014
    I agree! They suck! I ordered a shirt Dec 6th and still no shirt! Save your money! They claim they are shipping me a shirt this week and upgraded my shirt to a more expensive one. However, the last email said they were confused about the original measurements and they would repair my sleeves. Repair? What shady jerks. Save your money and headaches and go to a Tailor.
     

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