Dell Vostro Laptop Support Experiences?

[sonick]

I need a new laptop for 99% home use to replace my 5 year old Averatec, and Dell is having a sale on their Vostro 1510 laptop.

The specs are fairly good for the price, but I am most worried about the service support from Dell. my friend has a XPS 1550 with a defective HDD, and he's been having a nightmare of a time trying to get a repair/replacement.

Apparently the Vostro has better support than their regular consumer line as it is geared towards business.

Anybody have any experience with them or recommendations?

 

[holymadness]

Dell closed down their major North American customer service centre (located in Ontario, iirc) about a year ago. Prepare to repeat yourself a lot to Indian support techs.

 

[DNW]

Originally Posted by holymadness

Dell closed down their major North American customer service centre (located in Ontario, iirc) about a year ago. Prepare to repeat yourself a lot to Indian support techs.

The same thing can be said about any major computer manufacturer.

In any case, I've never owned a Dell. Thinkpads FTW!

 

[sonick]

Originally Posted by DarkNWorn

The same thing can be said about any major computer manufacturer. In any case, I've never owned a Dell. Thinkpads FTW!
Yeah there's also a deal on a faux-thinkpad (SL line) for a few bucks more than the Vostro I was thinking about; iffy on that being a 'faux-thinkpad' and not the real ones like the R series.

 

[DNW]

Originally Posted by sonick

Yeah there's also a deal on a faux-thinkpad (SL line) for a few bucks more than the Vostro I was thinking about; iffy on that being a 'faux-thinkpad' and not the real ones like the R series.

I don't know much about the SL line, but if you're patient, there're always deals on Thinkpads. Just a day or two ago, there was a deal on the X61s series--nicely equipped for under $600. But they're probably too small for general use.

 

[sonick]

Originally Posted by DarkNWorn

I don't know much about the SL line, but if you're patient, there're always deals on Thinkpads. Just a day or two ago, there was a deal on the X61s series--nicely equipped for under $600. But they're probably too small for general use.

Yeah I came across that X61, but it was for Yanks only

Ohwell my Averatec is still hanging on by one working hinge, I can hold out for awhile.