Defective Charles Tyrwhitt Merchandise

[Thecrabbisk]

Hah, good suggestion, thanks.

 

[James Bond]

Originally Posted by Thecrabbisk

Just a further warning. If you receive something defective from them and they have to refund it, you're at the mercy of the current exchange rate because they only credit you whatever it is at the time they refund you - pretty unfair if you ask me. See part of the response I got from customer service below:

Please also note that you may not have the same amount showing in your card statement in US Dollars. This is because the transaction was done in British Pounds and the currency conversion rate applicable on the date of transaction applies.

I hope this information above is of some help to you and if I can be of any further assistance please do not hesitate to contact me.

Best regards

Gulshan Khurana
Customer Services

UK: 0845 337 3 337
USA: 1 866 797 2701
ROW: +44 20 8735 1000

How is that unfair? You paid in pounds, and you received the equivalent refund in pounds.

Do you hold them responsible for the exchange rate?

 

[Vintage Gent]

Originally Posted by James Bond

How is that unfair? You paid in pounds, and you received the equivalent refund in pounds.

Do you hold them responsible for the exchange rate?

It should be noted that the Tyrwhitt catalogs I receive (as a result of purchasing three shirts from them a few years ago, a mistake that will not be repeated) quote prices in dollars. You sell in dollars, you refund in dollars.

 

[Catechumen]

I returned two of Tyrwhitt's crappy wool/cotton made in China shirts two years ago, using their pre-paid return label. I never received a credit - they claimed they did not reeive it and becasue I used their label and did not get a receipt, I could not prove I depositied it in the mail (the US post office will not give you a receipt for pre-paid labels). I've not dealt with the company since.

First off the shirts were really terrible crap.

Second, using a pre-paid return label that is not trackable is BS - though Brooks Brothers does it (yet everything I've returned to BB has made it on its way). CT Sucks.

 

[Ataturk]

USPS will give you a mailing receipt for pre-paid labels, it's just not free (costs like a dollar).

 

[Vintage Gent]

Originally Posted by Catechumen

First off the shirts were really terrible crap.

Quoted as the goddamn gospel truth.

 

[Thecrabbisk]

Originally Posted by James Bond

How is that unfair? You paid in pounds, and you received the equivalent refund in pounds. Do you hold them responsible for the exchange rate?
Yeah because I shouldn't have been put in that position in the first place. The first transaction is unavoidable - the second transaction only occurred due to their incompetence so they should make every effort to return me to the position I was at had they not made any mistake.

 

[Thecrabbisk]

Originally Posted by Vintage Gent

It should be noted that the Tyrwhitt catalogs I receive (as a result of purchasing three shirts from them a few years ago, a mistake that will not be repeated) quote prices in dollars. You sell in dollars, you refund in dollars.

If you compare the UK site to the US site you'll notice the US site is drastically overpriced in relation to the current exchange rate. They basically double the price for every UK item then put a $ sign next to it. The current exchange rate is about 1.5, so its much cheaper to order from the UK. This whole pricing practice is totally unfair. If you're buying anything from the US store you are getting ripped off - not to mention if you buy most things from CT it'll probably be of very poor quality.

 

[Catechumen]

Originally Posted by Ataturk

USPS will give you a mailing receipt for pre-paid labels, it's just not free (costs like a dollar).

Interesting. I've asked and the Post Office never even stated it as an option.

 

[highjumper]

Interesting post. I have purchased 2 things from CT. My Sea Island shirt came with broken buttons that I had to replace and my cufflinks had the enamel fall out! I'm not a CT fan.

 

[ManofKent]

I've got a couple of CT shirts and whilst the quality isn't stand out wonderful it doesn't seem noticeably lower than my TM Lewin's. I wouldn't pay full retail, but at around £20 I don't feel ripped off.

 

[Doc4]

Originally Posted by Vintage Gent

It should be noted that the Tyrwhitt catalogs I receive (as a result of purchasing three shirts from them a few years ago, a mistake that will not be repeated) quote prices in dollars. You sell in dollars, you refund in dollars.

A good point.

As a Canadian, I don't have the option of buying from CT in my currency. I've always done it in Pounds rather than US$, and if I were to return an item I would expect that CT and I would both be at the mercy of the international exchange rates.

But they do business on their website in several currencies ... just click on the flag of choice for the currency of choice ... and if I were to do business with them in any of those currencies, and then require a refund, I would expect to get the same back in that same currency.

 

[Thecrabbisk]

I suppose I can respect that. But they kind of force you into buying from the UK site because they inflate the US prices with their own made up exchange rate (2 x as much instead of 1.45 where it's at now) If their own exchange rate was at least somewhat accurate then I would've bought in US dollars.

In the end it's just not worth the risk to buy something from CT. I lost a few weeks of anticipation for my coat and a few bucks because they don't know how to sew pockets symmetrically, yet can still sew the patch in the liner that says "Charles Tyrwhitt Tailoring, Jermyn Street London" like it's some badge of honor.

 

[Falu_al]

So how about their boots? I have to confess that I have little or no experience in CT's level of quality, and I just stumbled upon these when browsing online:

http://www.ctshirts.co.uk/men%27s-sh...|||||||&ppp=40

I know it is not top of line leather shoes, hence the low price, but is it good value for your buck?

 

[rabiesinfrance]

£320 new - F* bollocks! These are Loake made. They are pitching their shoes at C&J level (think Coniston), and bearing in mind that C&J is only over the way, the customer might think they are buying the same thing, or at least a boot made by C&J. It is sleight of hand at best, lying at worst.