How would you deal with this? I want to get a wool coat from Sterlingwear. Unfortunately, they have been absolutely horrendous at getting back to me. I have emailed and called nearly 4 times each. I want a few measurements on a jacket... but they are basically ignoring my requests. -First email, got back to me after a week and disregarded the question about measurements. -Second email, never answered. -First call, the women who does measurements is at lunch. I leave a message asking about chest/shoulder/length measurements on a 2 jacket sizes. Leave my number and email. Never emails or returns call -Call again a few days later and speak with the women who deals with the products. She gives me an attitude when she says "I'd have to go and do those measurements myself." I politely tell her, I need the measurements if I want to buy a jacket... could you do them? She agrees and takes my email/number. No response. I wait a few days and... -Then call again (end of last week). I speak to general customer service women and am a bit mad at this point, but maybe they got my email wrong? I make sure they have it right and hope things get set straight. Where do I stand? No contact whatsoever still. How difficult is it to make 6 measurements and write them down? Seriously, she gets paid for that kind of thing... What should I do? Call and speak to manager/owner and complain? Ask politely one last time? Seriously... ridiculous. If they didn't have such well priced jackets, I wouldn't even want to buy from them anymore.