Dealing With Bad Customer Service...

Discussion in 'Classic Menswear' started by Jay687, Sep 21, 2010.

  1. Jay687

    Jay687 Senior member

    Messages:
    511
    Likes Received:
    1
    Joined:
    Dec 19, 2007
    How would you deal with this?

    I want to get a wool coat from Sterlingwear. Unfortunately, they have been absolutely horrendous at getting back to me. I have emailed and called nearly 4 times each. I want a few measurements on a jacket... but they are basically ignoring my requests.

    -First email, got back to me after a week and disregarded the question about measurements.

    -Second email, never answered.

    -First call, the women who does measurements is at lunch. I leave a message asking about chest/shoulder/length measurements on a 2 jacket sizes. Leave my number and email. Never emails or returns call

    -Call again a few days later and speak with the women who deals with the products. She gives me an attitude when she says "I'd have to go and do those measurements myself." I politely tell her, I need the measurements if I want to buy a jacket... could you do them? She agrees and takes my email/number. No response. I wait a few days and...

    -Then call again (end of last week). I speak to general customer service women and am a bit mad at this point, but maybe they got my email wrong? I make sure they have it right and hope things get set straight.


    Where do I stand? No contact whatsoever still.

    How difficult is it to make 6 measurements and write them down? Seriously, she gets paid for that kind of thing...

    What should I do? Call and speak to manager/owner and complain? Ask politely one last time?

    Seriously... ridiculous. If they didn't have such well priced jackets, I wouldn't even want to buy from them anymore.
     
  2. entrero

    entrero Senior member

    Messages:
    1,082
    Likes Received:
    10
    Joined:
    Jan 2, 2009
    1. Look-up Mega peacoat thread
    2. Go through some pages
    3. In case you couldn't find anything, use search

    /problem fixed
     
  3. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

    Messages:
    36,050
    Likes Received:
    35,300
    Joined:
    Oct 11, 2009
    Location:
    LuxeSwap
    Call every hour using a different accent, find which gets the best results.
     
  4. howardu09

    howardu09 Senior member

    Messages:
    112
    Likes Received:
    0
    Joined:
    Jul 20, 2008
    Location:
    DC & Brooklyn
    I'd take my $$ elsewhere.
     
  5. SkinnyGoomba

    SkinnyGoomba Senior member

    Messages:
    12,594
    Likes Received:
    1,655
    Joined:
    Jan 3, 2008
    Location:
    Princeton, NJ
    Assuming there is no way that you can try the jacket on, buy the one you want. If the jacket doesnt fit have it exchanged for one that does.

    She doesn't get paid to take a laundry list of measurements so if you want to catch those flies you might want to use honey and ask how the coat fits her customers. She also might be worried that if she doesn't take the measurements correctly that you wont be happy with the jacket.
     
  6. Trompe le Monde

    Trompe le Monde Senior member

    Messages:
    2,004
    Likes Received:
    204
    Joined:
    Oct 30, 2009
  7. GoldenTribe

    GoldenTribe Senior member

    Messages:
    3,673
    Likes Received:
    1,969
    Joined:
    Jan 7, 2010
    Most big online retailers are unable or unwilling to provide exact measurements of specific items. This includes Saks, Neimans, Bergdorf, LuisaViaRoma, Raffaello Network, Ssense, Revolve, Yoox, Gilt, and just about everyone else I can think of, though there are a few exceptions (Forward posts a pretty good set of measurements).

    If you demand exact measurements, you can look on eBay for an auction with precise measurements posted. Otherwise: (1) buy a different peacoat in person at a store where you can try it on, (2) find the Sterlingwear peacoat at a store and try it on, then buy online, (3) get a different peacoat somewhere else online that provides measurements or whose sizing you are familiar with
     
  8. WhateverYouLike

    WhateverYouLike Senior member

    Messages:
    1,643
    Likes Received:
    12
    Joined:
    Sep 13, 2008
    Go elsewhere. Sterlingwear Peacoat isn't all it's cracked up to be anyway.
     
  9. OttoSkadelig

    OttoSkadelig Senior member

    Messages:
    970
    Likes Received:
    8
    Joined:
    Mar 20, 2010
    Location:
    The Dark Side of the Spoon
    How would you deal with this?
    ....


    something tells me this will shortly be showing up as Story #31 in this thread.
     
  10. Butter

    Butter Senior member

    Messages:
    1,175
    Likes Received:
    0
    Joined:
    Jul 24, 2010
    Do you really want to contribute to their salary after what they've done to you?
     
  11. CMD.EXE

    CMD.EXE Senior member

    Messages:
    188
    Likes Received:
    1
    Joined:
    Jul 14, 2010
    In soviet russia, bad customer service deal with you!
     
  12. JayJay

    JayJay Senior member

    Messages:
    24,365
    Likes Received:
    410
    Joined:
    Jun 25, 2007
    I'd take my $$ elsewhere.
    This! Go elsewhere.
     
  13. Jay687

    Jay687 Senior member

    Messages:
    511
    Likes Received:
    1
    Joined:
    Dec 19, 2007
    something tells me this will shortly be showing up as Story #31 in this thread.

    How am I being a rude customer?

    And to those saying I shouldn't be asking for measurements... if they want to say, then say no. That's an entirely different issue than agreeing to do it and never getting back to me.
     
  14. OttoSkadelig

    OttoSkadelig Senior member

    Messages:
    970
    Likes Received:
    8
    Joined:
    Mar 20, 2010
    Location:
    The Dark Side of the Spoon
    How am I being a rude customer? And to those saying I shouldn't be asking for measurements... if they want to say, then say no. That's an entirely different issue than agreeing to do it and never getting back to me.
    did you read the stories in the thread? (i have to admit that i only had the patience to get through about a third of them). many of them weren't about rude customers at all... it wasn't you i was making fun of. i do think you were expecting too much though.
     
  15. WhateverYouLike

    WhateverYouLike Senior member

    Messages:
    1,643
    Likes Received:
    12
    Joined:
    Sep 13, 2008
    What size are you looking for? Im going to sell mine anyway, if youre looking for sz 38 measurements drop me a line and ill PM you.
     

Share This Page

Styleforum is proudly sponsored by