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hoppy_IPA

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Another perfect resole from Bakers

IMG_2455.jpeg
IMG_2456.jpeg
IMG_2457.jpeg
 

Phalanx

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Had a bit of a disappointing experience with Bakershoe today and figured I'd vent / get some opinions here. I post in this thread from time to time because I've had a hell of a time getting some shoes that fit my weird ass duck feet (and I have the double whammy of thinking PNW boots look really cool). I finally got a pair I loved (my MP boots in size 13E/D combo last) and everything was going swimmingly until about a year in when they started developing a squeak in both boots.

I tried the whole talcum powder thing but it didn't fix the issue, so I emailed bakershoe, who said that it'll cost $200+shipping to get them fixed. Expensive when you factor in the shipping from the UK but not quite at the threshold for me to consider it a sunk-cost fallacy.

I sent the boots over at significant cost, and after them arriving, about a week later I get an email from Drews boots telling me it'll cost $450 + shipping to fix the issue (!) because they'll need to be rebuilt. Obviously, at over twice what I was quoted, and acknowledging that I could just buy a new pair of boots at that price, I told them to forget it and send them back to me.; I wouldn't've have sent my boots over if I hadn't been misquoted by such a degree.

Now they have the nerve to ask me to cover the shipping to return my boots. The shipping back will be $80-100 I imagine, which is not insignificant, and the whole thing just rubs me the wrong way to be perfectly honest.

I'm rereading this situation and I'm trying as best as I can not to misrepresent the situation, but to me, they messed up by misquoting me, and I actually am quite disappointed that they'd expect me to cover the return shipping when I haven't done anything wrong.

Hopefully they'll make it right.

Anyway, if anyone is wondering how much it costs to get a squeak fixed, it's most certainly not $200.
 

DG123

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Had a bit of a disappointing experience with Bakershoe today and figured I'd vent / get some opinions here. I post in this thread from time to time because I've had a hell of a time getting some shoes that fit my weird ass duck feet (and I have the double whammy of thinking PNW boots look really cool). I finally got a pair I loved (my MP boots in size 13E/D combo last) and everything was going swimmingly until about a year in when they started developing a squeak in both boots.

I tried the whole talcum powder thing but it didn't fix the issue, so I emailed bakershoe, who said that it'll cost $200+shipping to get them fixed. Expensive when you factor in the shipping from the UK but not quite at the threshold for me to consider it a sunk-cost fallacy.

I sent the boots over at significant cost, and after them arriving, about a week later I get an email from Drews boots telling me it'll cost $450 + shipping to fix the issue (!) because they'll need to be rebuilt. Obviously, at over twice what I was quoted, and acknowledging that I could just buy a new pair of boots at that price, I told them to forget it and send them back to me.; I wouldn't've have sent my boots over if I hadn't been misquoted by such a degree.

Now they have the nerve to ask me to cover the shipping to return my boots. The shipping back will be $80-100 I imagine, which is not insignificant, and the whole thing just rubs me the wrong way to be perfectly honest.

I'm rereading this situation and I'm trying as best as I can not to misrepresent the situation, but to me, they messed up by misquoting me, and I actually am quite disappointed that they'd expect me to cover the return shipping when I haven't done anything wrong.

Hopefully they'll make it right.

Anyway, if anyone is wondering how much it costs to get a squeak fixed, it's most certainly not $200.
No USA company would pay for the return of a pair of boots to a customer (or potential customer).
If the boots fit and you liked the way they look you should have lived with the squeak noise or bought yourself a pair of earplugs.
 

Jimk4003

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No USA company would pay for the return of a pair of boots to a customer (or potential customer).
If the boots fit and you liked the way they look you should have lived with the squeak noise or bought yourself a pair of earplugs.
I don't know what the solution to this particular situation is, but it sure as **** ain't this.

Selling $600+ boots and then telling customers to just 'live with' any defects is a surefire way of making sure that customer will never buy from you ever again. Quoting $200 for a repair and then more than doubling the quote after receiving the goods for repair is, again, a surefire way of making sure that customer will never use you for repairs ever again.

These are paid goods and services, not favours. Who's serving who here?

If the OP was quoted $200 for the repair, he had every reason to expect that that's what he would be charged for the repair, and the quoted price was a factor in him deciding to send the boots across the Atlantic to be repaired in the first place.

Saying 'live with it' isn't what reputable companies do.
 

hoppy_IPA

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@Phalanx - Im guessing Baker's assumed a resole would fix the squeak. Often times it will but not always. The $450 number is likely a rebuild which will have to be fwd'd over to White's(Bakers does not rebuild in house). That includes new vamps, etc so you may consider alternate leathers? You might also consider requesting Baker's send them to Franks for the rebuild and see what they say. Franks has some killer custom leathers right now & do a damn good job building a boot.
 

plugugly88

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I’m considering switching out my soles for something lighter. I have the bounty hunters in Horsehide with a vibram100 lug sole. Would a different sole make a significant difference? Or is it not worth the change? Thanks
 

John Frum

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I’m considering switching out my soles for something lighter. I have the bounty hunters in Horsehide with a vibram100 lug sole. Would a different sole make a significant difference? Or is it not worth the change? Thanks
I have the same with Vibram 700 soles. I can compare them not to a 100, but a Sierra. I have a NW lasted six inch White's boot with the Sierra sole. The 700 is a bit lighter and broke in almost immediately compared to the Sierra.
 

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