Did you say "Software"? I have to quote Leonardo DiCaprio "You had my curiosity but now you have my attention".If I was running the show... I would be tempted to hire a person to detail check each boot and the associated order specs. Having my name slagged online for whiffing on basic things is something I can't stand for. It reeks of I dont need you as bad as you need me.
I've helped run a software company for 20 years. In the old days we shipped out old school CD's and manuals. To ensure things were done to my satisfaction at shipping, I blocked off the time of 330-430 to personally inspect every shipment that went out. It was a huge pain in the @$$ and it seems I could have been doing more useful things. The shipping guys always respected me for doing it and we basically never had a customer issue. It can (and really should) be done.
I work as a Software Engineer, have a degree from an accredited college to prove it lol
I remember the days when I used to install Visual Studio and SQL Server from CDs/DVDs. I wonder which company did you manage?