1. Styleforum Gives - Holiday Charity Auction 9: A MTM nylon MA-1 bomber from Falcon Garments

    We are very proud to present this year's edition of the Styleforum Holiday Charity Auctions, this year in support of the Ronald McDonald House Charities of Spokane (www.rmhcspokane.org). Each Auction lasts 24 hours. Please follow and bid on all the auctions.

    The 6th auction of the year is for a nylon MA-1 from Falcon garments. Please bid often and generously here

    Fok and the Styleforum Team.

    Dismiss Notice
Dismiss Notice

STYLE. COMMUNITY. GREAT CLOTHING.

Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.

Click Here to join Styleforum's thousands of style enthusiasts today!

CT Shoes return-refunded too much

Discussion in 'Classic Menswear' started by etown883, Jul 27, 2006.

  1. etown883

    etown883 Well-Known Member

    Messages:
    74
    Likes Received:
    0
    Joined:
    Mar 9, 2006
    Ok, this may seem odd, but I just returned two pairs of shoes to CT after using the $100 discount code. I just received an email that I will be refunded the full price (i.e. $135 per shoe). Now, is this normal? I mean, I'm all for free money, but I have a conscience too, so I would want to do the right thing here. Should I call and have them straighten it out, or just go along quietly. Thanks!
     


  2. MysticAura

    MysticAura Senior Member

    Messages:
    314
    Likes Received:
    0
    Joined:
    Jun 7, 2006
    Just wait and play it out...I doubt they will give you more money back though. They have your invoice and exactly and how much you paid.
     


  3. etown883

    etown883 Well-Known Member

    Messages:
    74
    Likes Received:
    0
    Joined:
    Mar 9, 2006
    I guess i can wait and see what actually goes on my card, but the email was:

    I am very sorry that you have had to return something to Charles Tyrwhitt for refund. Accordingly we have refunded $270.00 back to your credit card today.

    For your convenience I have listed the products received and the amount refunded below:

    QTY PRODUCT DESCRIPTION

    1 MPSBLB7H Black Calf Leather Semi Brogue Shoe
    1 MPSCND7H Chestnut Calf Leather Derby Shoes

    Goods 270.00
    Credit 0.00
    Others 0.00
    Refund 270.00

    Plus Gift Vouchers 0.00
     


  4. coachvu

    coachvu Senior Member

    Messages:
    628
    Likes Received:
    0
    Joined:
    Apr 10, 2006
    They actually refunded me too much money as well. It occurred as two transactions, the first for exactly what I paid, and the second for an extra $50. I'm waiting to see if the extra amount is removed in a few days.
     


  5. dusty

    dusty Distinguished Member

    Messages:
    4,859
    Likes Received:
    20
    Joined:
    Feb 8, 2005
    Location:
    ohio
    The right thing is obviously to call them about it. How is this even a question?
     


  6. new obsession

    new obsession Senior Member

    Messages:
    285
    Likes Received:
    0
    Joined:
    Apr 3, 2006
    Location:
    NYC
    The right thing is obviously to call them about it. How is this even a question?

    The question in my mind, given my past experience with customer service people in general (not these specifically), would be whether they would oblige you by fixing the problem only to have the problem fix itself somehow later, resulting in a net loss.

    My sense, wait until your credit card bill comes back, and then address it.
     


  7. EL72

    EL72 Distinguished Member

    Messages:
    6,860
    Likes Received:
    3
    Joined:
    May 11, 2006
    Location:
    Toronto
    [​IMG] [​IMG] [​IMG]

    Their accounting must really suck if they're making those types of errors on a consistent basis.

    SF could put CT out of business next time another coupon like this shows up. I can picture Wheeler in the boardroom trying to explain this one...
     


  8. tedbearz

    tedbearz Senior Member

    Messages:
    698
    Likes Received:
    2
    Joined:
    Nov 24, 2004
    How long did it take from the time you mailed your shoes back till the return email?
     


  9. etown883

    etown883 Well-Known Member

    Messages:
    74
    Likes Received:
    0
    Joined:
    Mar 9, 2006
    I shipped them via the prepaid method on July 12th.
     


  10. Beckwith

    Beckwith Senior Member

    Messages:
    797
    Likes Received:
    84
    Joined:
    Mar 10, 2006
    Location:
    NYC
    I ordered online with the discount and returned to the stores. The store wrote the receipt that should have credited me the full price for each item, not including the discount. After not seeing it on my credit card statement I called today and they refunded the difference between the amount it would take to reach the discount and the amount I ordered and refunded my credit card today.
     


  11. Quirk

    Quirk Distinguished Member

    Messages:
    2,581
    Likes Received:
    6
    Joined:
    Mar 11, 2006
    Maybe it's the British accounting system. A friend of mine had a Blackberry through O2, but the service was terrible, so he returned it. They credited his Amex AND sent him a check. [​IMG] Which he returned.
     


  12. chobochobo

    chobochobo Rubber Chicken Dubiously Honored Moderator

    Messages:
    6,512
    Likes Received:
    481
    Joined:
    May 7, 2006
    Location:
    Hong Kong
    Is the sale plus additional 100 off plus free shipping offer still valid please? If so, does anyone have the link please?
     


  13. NoVaguy

    NoVaguy Distinguished Member

    Messages:
    6,553
    Likes Received:
    130
    Joined:
    Oct 15, 2004
    Location:
    Guv'mintFlunkyLand
    Is the sale plus additional 100 off plus free shipping offer still valid please? If so, does anyone have the link please?

    it's over.
     


  14. NoVaguy

    NoVaguy Distinguished Member

    Messages:
    6,553
    Likes Received:
    130
    Joined:
    Oct 15, 2004
    Location:
    Guv'mintFlunkyLand
    Ok, this may seem odd, but I just returned two pairs of shoes to CT after using the $100 discount code. I just received an email that I will be refunded the full price (i.e. $135 per shoe). Now, is this normal? I mean, I'm all for free money, but I have a conscience too, so I would want to do the right thing here. Should I call and have them straighten it out, or just go along quietly. Thanks!

    call them and straighten it out, after the refund goes through (i.e., once the money is back and you've actually been paid too much).
     


  15. chobochobo

    chobochobo Rubber Chicken Dubiously Honored Moderator

    Messages:
    6,512
    Likes Received:
    481
    Joined:
    May 7, 2006
    Location:
    Hong Kong
    it's over.

    Thanks.
    "Phew" says my wallet [​IMG]
     


Share This Page

Styleforum is proudly sponsored by