Ct g width shoes

Discussion in 'Classic Menswear' started by Bic Pentameter, Oct 5, 2004.

  1. Bic Pentameter

    Bic Pentameter Senior member

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    I used to be quite a Charles Tyrwhitt fan, and have quite a few shirts, some neckties, and some pocket squares.

    I once took advantage of one of their great sales and ordered some shoes. The leather looked to be corrected grain, and the fit was a bit too narrow. I returned them, stating on the return that the shoes were too narrow. Today (nearly 3 years after that experience), I received the following e mail:


    "Thank you for buying shoes from Charles Tyrwhitt in the past, however I am sorry that you did not find the fit quite right and had to return them to us.

    The response to our...shoe range has been incredible....We have added a new, wider "G" fitting on the three most popular designs....

    If you prefer a slightly wider fit then I would welcome you to try the "G" fit. If you don't like them, simply return them within three months of purchase for an exchange or repayment. Unfortunately we cannot replace shoes if the uppers or soles have been scratched in any way."




    I can't speak for the quality of the leather, but it is good to hear that CT is responding to customer feedback. (Though in my opinion, none beats Carlo Fanco for incorporating customer needs into products.)

    Bic

    (No affiliation with either CT or Carlo Franco.)
     


  2. T4phage

    T4phage Senior member

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    Bic, how was the quality of the workmanship compared to say Grenson or C&J? They did refund you right [​IMG] ?
     


  3. Bic Pentameter

    Bic Pentameter Senior member

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    T4phage

    I believe other posters have claimed that CT shoes are made by Loake or Cheany. The CT shoes that I saw were several steps lower than Grenson and C&J's handgrade line.

    CT refunded the purchase price, but not the shipping costs. (Return shipping might be free within the UK or EU though).

    Bic
     


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