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Crockett & Jones NYC - Lousy Experience

Discussion in 'Classic Menswear' started by tim_horton, Jun 11, 2010.

  1. jasonsun

    jasonsun Senior member

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    Planning on visiting the store later this weekend? Who should i ask for help? New to CJ's last, so it's going to be an interesting experience. I have wider forpoart, AE's 0 last seems the fit me the best, what's the equivalent in CJ?

    Thx,
     
  2. KObalto

    KObalto Senior member

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    Looks like Rambo has already answered your question about the sales people.
     
  3. Gdot

    Gdot Senior member

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    If it were me I'd suffer through to get properly fitted.

    If it turns out you get good service then buy them there. If you get cruddy service then come away with your sizing fully figured for the major lasts and then order directly from the UK.

    Nothing like trying the goods on in the store......I wouldn't pass that up.

    You can also go to Leffot and try on lots of brands.
     
  4. patrickBOOTH

    patrickBOOTH Senior member Dubiously Honored

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    and much better shoes too.
     
  5. SuitedDx

    SuitedDx Senior member

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    I've been in the store a few times to browse. I have been helped by (I think) the store manager and a couple of other associates. I've never had much of an issue with their service even when I tried a couple of shoes and eventually not purchase any (primarily because they did not have on stock).

    At times I've been in with shorts and a polo and others in a suit. I am usually the only one there so maybe I get pretty good service. I used to be a SA to help get by in college so I can empathize with their job. If it's slow (i.e., I was the only one in), I don't think they mind showing shoes for fitting, answering questions, etc. If there are other customers, I communicate to them that I'm just browsing then maybe ask for a fit when I see he/she is not busy.
     
  6. ljrcustom

    ljrcustom Senior member

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    +1

    -LR
     
  7. swiego

    swiego Senior member

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    I bought a pair of Belgraves (full retail, sadly) at this store. The person helping me was Kevin, the store manager. This was in... September perhaps.

    Overall experience was pleasant. I am not sure how I was dressed; jeans, some dress shoes, carrying lots of bags. Kevin was quite pleasant to work with; he knew the shoes, explained differences between models to me, pointed out details that distinguished their shoes, and even when I was narrowing in on the belgraves, he went to the back to see if he had any other shoes for me to look at, just for perspective. He also let me try shoes of several different lasts to figure out what fit best. Overall, a very pleasant experience that resulted in a purchase. It was not too busy; when other visitors walked in, he would ask my permission to attend to them and say Hi even when it was obvious they were just window shopping.

    He did promise to call me back on availability of the Harlech cordovan shell boot, but I never received the call.
     
  8. patrickBOOTH

    patrickBOOTH Senior member Dubiously Honored

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    I don't know why people care so much about how they are treated in stores. Maybe I am a stone and lack human emotion, but I just care that I can get what I want. I don't really need to be jerked-off just because I might spend money.
     
  9. davesmith

    davesmith Senior member Affiliate Vendor

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    So true. Sometimes when I get dirty looks from the workers I am grinning inside because "you just work here" I have the money to buy stuff in the store though...
     
  10. norcaltransplant

    norcaltransplant Senior member

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    This might be a New York attitude. After a few years of living in NYC, people tend to value their personal space and quiet more than being forced into a superficially pleasant shopping experience. Aside from MTM programs or tailoring, I like minimal interaction with the sales staff. Exceptions to this rule include importers and actual designers.
     
  11. patrickBOOTH

    patrickBOOTH Senior member Dubiously Honored

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    It is not that I prefer to be ignored, I am just really indifferent to sales people when it comes to buying a product. I just think it odd to come onto the internet and complain that you weren't given the royal treatment at a store, or come onto the internet to know what to expect from sales people. I mean, if you want Crockett & Jones shoe just buy the damn things, it is not like yo uare getting a better shoe if you leave having had a happy ending.
     
    Last edited: Dec 15, 2011
  12. negusnegas

    negusnegas Senior member

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    I don't know if being treated with courtesy and respect is the same as being given the royal treatment. I don't think one should ever underestimate the importance of customer satisfaction. C&J is not the only game in town so it makes sense to not be pricks if only for economic reasons. As for me, I rather be left alone, but I also don't feel like it's my job to run after sales people to convince them to sell me their wares.
     
  13. patrickBOOTH

    patrickBOOTH Senior member Dubiously Honored

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    With a name brand customer satisfaction is much more about the product than the guy going into the back to measure my foot.
     
  14. Liquidus

    Liquidus Senior member

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    Actually in their price range, C&J is one of the few games in town and definitely the biggest one.
     
  15. Gdot

    Gdot Senior member

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    I'm with you......although frankly I didn't know 'happy endings' were a normal option in a retail setting. hmmmmm................................
     
  16. swiego

    swiego Senior member

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    I look for salespeople who:
    - are knowledgeable and articulate about their products
    - have mastered the art of coming to me when I need help and staying away when I don't
    - making me feel welcome and comfortable trying their products to decide what works best for me
    - not afraid to point out options that work or don't work for me
    - can surprise me with something they have that's even more to my taste than what I thought I had settled on.

    It sounds like you enter a store knowing exactly what you want, and therefore primarily expect the sales people to run your card and put the merchandise in a big quickly and quietly. Sometimes that is the case for me too; at a grocery store, I really don't expect to have an entourage following me. However, if I enter a store selling $750 shoes with serious intent to get something but no clear idea exactly what I intend to get, I am going to expect more doting, because otherwise (if they don't help, or if they rush me) there's a chance I'll walk out with the wrong thing.
     
    Last edited: Dec 15, 2011
  17. nerve64

    nerve64 Active Member

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    I hear you dude. Retail workers are the lowest of the low. You should know. You operate an online retail store yourself.
     
  18. davesmith

    davesmith Senior member Affiliate Vendor

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    not so sure how to take that... [​IMG]
     
  19. taxgenius

    taxgenius Senior member

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    I feel the same way - but then again I'm a New Yorker.
     
  20. Ich_Dien

    Ich_Dien Senior member

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    +1 Personally as an Englishman and an ex-Londoner I find the American retail approach far too much as well as phony. If I'm looking at you and smiling whilst standing next to something or holding it I need help, if I'm not leave me the hell alone! I don't care for all that 'how is your day, sir?' bollocks.
     
    Last edited: Dec 18, 2011

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