Discussion in 'Classic Menswear' started by NAMOR, Oct 1, 2011.
^^suuure thiiing, buddy.
I've never seen a pair stamped for C&J. Just Ralph Lauren or Polo
I just received a call from a manager at the Madison store.
He first offered his apologies for the attitude of the online store.
He then went on to argue that this quality of footwear required complete customer satisfaction which included the client's right to know which manufacturer had produced the footwear.
I was then advised that the pre-sale did include certain items of footwear no longer available during the private sale, that the discounts were no longer available as of yesterday, but that since I had technically placed the order during the pre-sale period that NY would honor the terms available at the time I spoke to the sales assistant.
He then went on acknowledge that the online SA had acted out of character, that a copy of our e-mail exchange would be submitted to the appropriate management for "training purposes" and that the conversation between myself and Cindy, the original SA who attended my call, had been adequately recorded to verify and confirm my claims.
The manager was really professional, well mannered and very responsive.
All non sale items in my invoice were discounted by 15% as a token of Ralph Lauren's contrition, - this took a lot of convincing for me to accept, it was terrible!
We cracked a few jokes and then we concluded the telephone call with an offer from the manager to provide a free personal tailoring service when next I visit MA in NY.
So there you go, the online SA gets a free course in client service, I get a discount and the NY manager gets to feel good about being honest.
All's well that ends well.
And no, I have also never seen "Crockett and Jones for Ralph Lauren" on the footwear, I admit I lied, but it was a lie in response to her lie that Crocket & Jones do not manufacture these items. At least my lie was half true, hers was a complete, blatant and deliberately misleading falsehood.
Very very naughty
Spoiler: Warning: Spoiler!
Cool story bro
congrats on the discount. you're also a douche bag.
Not really Ari, douchbags become investment bankers and I don't even like bankers.
What a horrible way to conduct yourself.
The Marlow wingtips came today. They're great, but I need to size down a half size. Based on what I've read here, that might not work either due to the size of the toe box. I have my fingers crossed though, it feels like there is a ton of room to give away in the toe box.
If the discount is as important as you are making it, you probably should not be buying $850 shoes anyway.
Ari Gold, Yes a very damning comment... nasty and uncalled for Sir! Your off the radar bra....
Ample Toe Box, comfy shoe... Go with it...
How is investment banking even relevant to the fact that not only did the manager sought to resolve your issue by honouring the discount, he gave you a further 15%. Yet you still needed serious convincing that it was not enough and "terrible".
lol. i'm off the radah BRAHzz!! may our friend, LeJouvre, be damned to NY for free tailoring.
I can see these being my favorite pair, but definitely need to break these in
No Ari, I did not ASK for a further discount, the way an investment banker would have done. Read what I said. I simply asked that they stick to our original agreement.
Like I said, Ralph Lauren insisted on providing a further discount "as a token of their contrition" for their error. I said this was unnecessary and was happy for them to simply stick with our original agreement.
Remember, I had already bought these items at an agreed price, and the next day they tried to charge more than the agreed price, the way investment bankers would do.
But, unlike investment bankers, they were honest enough to apologize and offered a further discount as part of that apology.
Investment bankers would never understand this.
Sure, like you said, if I was an investment banker, I would have insisted that the additional discount was not enough but that is not what happened, I only accepted the added discount after first declining that offer.
Ari, another thing, I was not offered "free tailoring", I was offered a free appointment with their "sartorialist" when next I visit NY. Only an investment banker would see a problem with this as well.
Ralph Lauren are a great company, I bought over $5000.00 of their great products, including a pair of their Marlows, which are fantastic shoes, and so are their Macon boots, which I also bought.
So shoot me, but I really do love a great spring sale.
I wear 10D barrie, bought 10 in these
First wear was almost unbearably tight
Second wear felt snug, but comfy
The fifth wear will feel awesome (similar to how my wingtips felt)
I love these loafers
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